Customer Testimonials
It was very simple to follow the process and get checked in. No issues
Jordan was very attentive to my requests, timely in responding, and got the exact package I wanted put together for a future trip. Service was great!
It is fairly easy to use.
Very knowledgeable and professional
Answers all inquiries promptly
I called and they took care of my group booking efficiently and correctly
The person who helped me was very friendly and helpful. Thank you!
Friendly agent.
Professionalism
your people able to answer any question, also very cheerful when talking with.
Great, easy help rebooking a flight when mine was cancelled to Newark.
Easy to use friendly
Bob provided top-notch service. He was attentive and quick. Patient, thorough, and went above and beyond to provide the best experience
Knowing you are there to support me
I appreciated being able to change my flight without additional costs while attending a research conference when I had an emergency at home.
Someone always answers the phone when I need help!
Personal attention from a live person rather than a bot or FAQ. Speaking to someone who knows the ins and outs of travel and can assist me when I have complicated arrangements to make is very valuable to me. It saves time and helps me be certain about my arrangements.
Professional, friendly and efficient when always scheduling my needs.
the associate was friendly, helpful, and made sure that everything was thoroughly arranged for my travel arrangements!
I was able to speak to a travel representative who was incredibly helpful in making sure I had all of my questions answered and had all of my arrangements finalized before I ended the call.
It was a very user-friendly experience.
Hannah was very helpful in getting our flight changed very quickly. She was very kind, helpful and great customer service!
How easy it was to get from my start to my destination
Easy to use and great corporate prices on hotels.
Exceptional service. Super friendly and very helpful
Listen to my needs. Searched through not only the online options I could see but other options to get me the best flight segments at a price that still fit within my budget.
Prompt response and flexible flight options
From a vacation planner perspective, FWT personnel have always gone out of their way to ensure that we make informed decisions that reflect our personal interests and comfort levels. They have always delivered on meeting or exceeding our travel planning expectations and have demonstrated true expertise when we have had the opportunity to actually travel with one of them. They have truly exceeded our expectations time and time again.