Zerorez Spokane
13110 E. Indiana Ave. #1
Spokane Valley
WA 99216
United States

Client Testimonials

Report a concern   February 10, 2011 — Rated 10 out of 10 by R.C. Zerorez Spokane
What do you like about our products and services?

Tech was very knowledgeable and helpful with customer requests.

Report a concern   February 10, 2011 — Rated 10 out of 10 by J.D. Zerorez Spokane
What do you like about our products and services?

After having the products explained to me I was a little hesitant because of the "no soap" theory. But after the cleaning, I was extremely pleased with the outcome. Your representative, Grant, was very helpful explaining the products and also a very personable person. I will highly recommend your company to my friends and family.

Report a concern   February 9, 2011 — Rated 9 out of 10 by S.B. Zerorez Spokane
What do you like about our products and services?

No soap residue. Friendly professional staff. Unfortunately I feel that $65 a gallon for pet treatment is over priced. Especially when a three foot area required three gallons. I want to have my other house cleaned but I'm worried it might cost too much compared to the compitition with equivelant service.

Response from Zerorez Spokane:

Our purpose in being in your home is to leave your home as clean as possible with pet issues we do have options that very in price and effectiveness to help meet budgets. It is difficult to know how deep a pet issue is and doing the sub extraction we have to use quite a bit of product to flush out and take care of the issues in the backing a pad of the carpet. Although you may find a Cheaper cleaner I am confident that our service, value and guarantee will save your money in the long run. also you revived a $25 you can use on your next clean. We appreciate the feed back and value your business.

zerorez customer service

Report a concern   February 9, 2011 — Rated 10 out of 10 by W.M.I. Zerorez Spokane
What do you like about our products and services?

Robert was very knowledgeable and very hard working. Appreciated the quick response time and the carpets look great.

Report a concern   February 9, 2011 — Rated 10 out of 10 by L.M. Zerorez Spokane
What do you like about our products and services?

carpet looks brand new
professional service
on time
great value
able to clean furniture stains as well.

Report a concern   February 8, 2011 — Rated 10 out of 10 by S.H. Zerorez Spokane
What do you like about our products and services?

Robert, our representative, was friendly and eager to do a good job. He was knowledgeable about the Zerorez product, and gave us good information about the unique services Zerorez has to offer. The excellent customer service was a HUGE plus. Customer service when we booked our appointment was also excellent.

Report a concern   February 8, 2011 — Rated 10 out of 10 by D.W. Zerorez Spokane
What do you like about our products and services?

I liked everything about your service and products. Grant explained everything very well, was very professional as well as helpful and friendly. It was not a high pressure situation at all and above all he cleaned my carpets extremely well. I am very, very happy with the results.

Report a concern   February 7, 2011 — Rated 10 out of 10 by S.S. Zerorez Spokane
What do you like about our products and services?

My carpets look fantastic and the men who came to clean the carpers were wonderful to work with.

Report a concern   February 7, 2011 — Rated 9 out of 10 by K.S. Zerorez Spokane
What do you like about our products and services?

The employees that came to clean my carpet were very curtious, friendly and explained what they were doing and how it worked. I was very impressed.

Report a concern   February 7, 2011 — Rated 10 out of 10 by R.J. Zerorez Spokane
What do you like about our products and services?

quick service, great results. very nice workers.

Report a concern   February 7, 2011 — Rated 9 out of 10 by E.T. Zerorez Spokane
What do you like about our products and services?

Friendly, helpful service

Report a concern   February 7, 2011 — Rated 10 out of 10 by S.P. Zerorez Spokane
What do you like about our products and services?

The past couple of vendors that have cleaned the carpet were not able to remove all the stains, you guys made the carpet look all most new again. We were contemplating putting new in you r company saved us the cost of this. We are very satisfied with the results, it was money well spent. Ron Ballard, Name removed.

Report a concern   February 7, 2011 — Rated 9 out of 10 by S.H. Zerorez Spokane
What do you like about our products and services?

The fact that it doesn't take very long for the carpet to dry. One thing I do miss is the clean smell. It doesn't smell as if it were cleaned.

Report a concern   February 7, 2011 — Rated 9 out of 10 by L.C. Zerorez Spokane
What do you like about our products and services?

The workmen who came to do the cleaning were personable and did a nice job. We were pleased and our cleaning lady approved of the work. That is the real test!

Report a concern   February 7, 2011 — Rated 10 out of 10 by J.G. Zerorez Spokane
What do you like about our products and services?

The service person, Tyson, was very friendly and did a fantastic job on the carpets. They look and feel new again!

Report a concern   February 7, 2011 — Rated 9 out of 10 by L.H. Zerorez Spokane
What do you like about our products and services?

Very nice gentlemen who did the work - courteous and friendly and went right to work. I am happy with the outcome -

I appreciated the blacklight that showed urine spots from pets - and I had the extraction work done....and I was informed of the cost of the work......but I wasn't prepared financially to have this large of a bill....that part for me was disappointing.......it should not reflect on the men who did the job - they did not pressure me - I made the decision - I only say this because I probably won't have the other carpets in my house cleaned soon.......will have to wait.

Report a concern   February 6, 2011 — Rated 10 out of 10 by C.B. Zerorez Spokane
What do you like about our products and services?

I appreciated the e mail advanced confirmation and information notice. Your mechanic was on time and confirmed the price with me before he started.

Your mechanic, Nathan Hoiles, was one the the nicest service mechanics that has ever been at our house. He did an excellent job, was very descriptive of what he was doing and went about his work with enthusiasm and energy. We were impressed and will certainly engage your services again.

Report a concern   February 6, 2011 — Rated 10 out of 10 by S.V. Zerorez Spokane
What do you like about our products and services?

The carpet really does come clean,even the stairs.

Report a concern   February 6, 2011 — Rated 10 out of 10 by C.B. Zerorez Spokane
What do you like about our products and services?

great job, and dried so quickly!

Report a concern   February 6, 2011 — Rated 10 out of 10 by L.N. Zerorez Spokane
What do you like about our products and services?

Very professional;friendly and I love that you are eco- friendly! Also thankyou SO much for coming back out and re_cleaning a spot of "dog" for free! We will definitely be using you again and again!

Report a concern   February 5, 2011 — Rated 10 out of 10 by B.C. Zerorez Spokane
What do you like about our products and services?

Fast drying time. Carpets seem to not get as dirty as fast as other services. Staff are professional and courteous

Report a concern   February 5, 2011 — Rated 10 out of 10 by A.D. Zerorez Spokane
What do you like about our products and services?

I like the way they clean. It sounds simple enough, but the grout before they cleaned was almost black and it now looks brand new. My sage green carpet was brownish is tone (We have three dogs) and now it looks new. There was no offensive odor, in fact it had a nice citrus smell. Grant was the serviceman and he couldn't have been nicer and was very clear in explaining what he would do and how the product works. I will have Zerorez back to finish cleaning the rest of my house soon. I have already recommended them to two of my neighbors.

Report a concern   February 4, 2011 — Rated 10 out of 10 by D.M. Zerorez Spokane
What do you like about our products and services?

Grant and crew went above and beyond in getting our couches cleaned and the cushions replaced.

Report a concern   February 4, 2011 — Rated 10 out of 10 by B.S. Zerorez Spokane
What do you like about our products and services?

Grant did a terrific job. My wife thought he was a real gentleman and appreciated his professionalism. Carpet looks great and I appreciated the e-mailed photo of what came out of my ducts. Thank you

Report a concern   February 3, 2011 — Rated 9 out of 10 by K.Z. Zerorez Spokane
What do you like about our products and services?

I was very thankful that you were able to send a technician out within an hour of calling with an emergency. My son had gotten sick all over my bedroom carpet the night before and having it cleaned first thing in the morning was such a relief. The cost was great and Grant went the extra mile. I was very happy that there was no chemical smell and at how quickly the carpet dried compared to other companies.

Report a concern   February 3, 2011 — Rated 10 out of 10 by W.N. Zerorez Spokane
What do you like about our products and services?

Everything....including the enthusiastic technician.

Report a concern   February 3, 2011 — Rated 10 out of 10 by K.B. Zerorez Spokane
What do you like about our products and services?

My carpets look amazing! Just like brand new again!!!

Report a concern   February 3, 2011 — Rated 9 out of 10 by M.K. Zerorez Spokane
What do you like about our products and services?

I like that you are a "green" company as much as possible because I'm trying to live a "greener" life so to speak. I liked the technician, Spencer, because he was courteous and professional and he did the best he could given the very dirty traffic areas he had to deal with. Also, Spencer was nice enough to volunteer to return in the evening when the morning appointment did not work out. The morning appt. did not work because I was not allowed to mail a check the next day for work done on the arranged day which was frustrating to me and I did not like that at all. On the phone when setting up the carpet cleaning appointment I had indicated that I would need to leave to go to work and asked if the technician could lock up when he or she left and I was told that would be fine. Obviously, I was not going to be able to pay the bill right away because I was at work. Yet, I was told no when trying to arrange for payment the next day because I would be at work and unable to pay at the time of service. Based on that alone I would not have been willing to refer your company to friends and family, but, luckily for you, Spencer's great attitude and work ethic made up for the payment issue and frustration I felt about that.

Report a concern   February 2, 2011 — Rated 10 out of 10 by N.L. Zerorez Spokane
What do you like about our products and services?

It's so refreshing that a company does everything it says it's going to do! Wonderful job cleaning our carpets with a very professional and courtious crew. I would highly recomend you to anyone!! Thank you!!

Report a concern   February 2, 2011 — Rated 10 out of 10 by C.D. Zerorez Spokane
What do you like about our products and services?

You always have time to fit us in your last-minute schedule and the professionalism of your associates is unmatched! Will not even consider the competition.


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