Client Testimonials

Thank you for your professional phone service and scheduling. I appreciated your employee Chris and his careful work, and his touch-up of the entry way tile. Name removed

No residue left behind.

The tech was very good. She did her job well. She was on time. And very nice.

Jose did a very good job on the carpet would like to give him a credit and he did a good job

No hassle, fast, friendly and my carpets look great!

The service tech was very informative.He was careful around the furniture and was frendly. The carpet looks great! Give him a raise!!

Efficient and Quality result

Clean feeling, the carpets aren't soaked when you are finished. Nice employees!!

Work was performed quickly & professionally. Carpet and couch look and smell great.

Excellent and efficient process for cleaning my carpets and upholstery. Technician was courteous and professional. Would highly recommend this service!

The online scheduling doesn't work, which means that time was a waste to schedule online. So I called in to make the appointment.
The follow up contact calls were a little stiff and corporate structured for my liking. Comments I made for time needed to be contActed prior to your showing up. I was told I said 30 minutes prior courtesy call. Which was wrong, I told my initial contact I needed an hour because I don't live onsite at my apartments.
All that being said, your technician Jose was outstanding and he will be the technician I will exclusively ask for in the future.
Your commercial Dept doesn't seem to be very strong in their follow up. I requested to be contact when I initially set up the appointment and then a 2nd time when your confirming appointment phone call came in.
I am looking for a new carpet cleaning company to be the sole carpet cleaning service for my apartments. So far only Jose has met the quality and service I'm looking for.
You can only share my comments publicly if you use it in it's entirety less my phone number.
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The professional technician

I like the how my rug comes out every time. It's like the life is back in the rug.

Drys fast and the staff is always professional and nice.

The carpet cleaner was so professional and got out a red stain that I could not get out. He really worked to do the best job. I really like having Zerorez cleaning my carpets. They are really clean and fresh. This is at least my third time or maybe fourth but I am always pleased with the way my carpets look and smell. I know the cleaning goes way down inside the fibers and I feel so good about the service I can't say enough good about it. I will always use Zerorez.

Thank You so much for another great job.

Your technician, Shane, did a beautiful job! He is polite, informative and professional. Thank you!

Quick but thorough helpful and respectful, well done thanks, Warrens

You guys have always done a great job. However, next time you send me a postcard for a special don't bait and switch me. The post card was post marked the day the "special" was over; but the print was so small I didn't see it. The other thing I would ask is since you no longer have a dry cleaning area for certain types of fabric on furniture could you please find someone to recommend??

I always recommend you and am always happy with the job you do and the politeness of the gentlemen that come to the house.

Thanks

Brittany (I think that was her name?) and Chad were personable, knowledgeable, and efficient. They made my elderly friend (whose carpet was being cleaned) feel that she was in good hands. They explained what they were doing and made sure she understood. The carpets look much better.

Does a good job. Smells good

Two young men were here right on time and, because there were two, the job went very fast. Carpet looks great.

Carpet looks amazing. Tech was on time, very professional.

Your personel

I utilized the Zerorez online appointment format, and later received a call from an employee to verify and discuss my appointment and what I wanted done. She gave me an estimate right then based on my information. I received a confirmation/reminder of my scheduled appointment the day prior, as well as a personal phone call the morning of the appointment advising me that the technician was on his way. When Jose showed up, he was very polite and courteous, checked out the carpeted areas to be cleaned, and went to work. He always used shoe covers when he came into the house, placed protective devices on doorways and corners to prevent damage, and did an excellent job of cleaning all areas. He placed foam pads under any furniture that was going to sit on the damp carpet, and moved some of the furniture as necessary. He took special care to clean in both directions, and even used a device to stand the carpet fibers up where he had walked prior to leaving. The carpet looked so nice, we were reluctant to walk on it. At the conclusion of the cleaning, we made an electronic payment, and received a receipt via e-mail. Everything was excellent, from scheduling, to customer service, to the actual cleaning. Well done! I highly recommend Zerorez.

The young man who cleaned our carpet was very well-mannered and efficient. The carpets look great.

Job was done very quickly with success

Honest safe courteous excellent job especially like that they call and confirm with the technician is and when they will arrive.

Super fast. Super friendly!

Excellent service and on time notification when arriving. Corey very professional and good personality

Efficient, friendly, and makes the carpet look and smell great!