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based on 33458 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great. The technician was on time and knowledgable about the products. Our technician was training a new person and both worked hard while in the office. The next day there were spots we noticed had been missed (most likely just part of the learning experience with the new employee). We called Zerorez and they had the technician out the next day to clean the spots missed and were very eager to fix the issue. We realize that this was just part of the learning process and don't mind that they had to come back in this situation. Aside from that carpets look so good. Spots that have been there even after others have cleaned them in the past are gone. Great work.
You're not local.
The cleaning service doesn't really differentiate itself from others very well
Very very clean
No soap.
The Zerorez representative (Andrew Pehrson) did an AWESOME job!!!
everything
The carpet still had some spots left after it dried. Maybe the tech could have treated the spots better before starting the cleaning.
I had to give the directions to the tech more than once to get him here. He didn't seem to grasp left and right turns.
very clean result. attentive representative.
The young man who cleaned our carpets on Friday, ? April 3 (I think) did an exceptional job. We are completely satisfied and definitely want him back the next time we schedule. Please give him good excellent marks for his work and professionalism and attention to detail in every category of your evaluation.
Thank You. First name removed W. Last name removed
Very quick and efficient...you got the stains out of the carpet.
I had my carpets done December 30, 2014 and just two and a half months later they looked terrible--like they hadn't been cleaned at all. All the spots had resurfaced and I was very disappointed. I called and a manager scheduled Dean in to spot clean on April 13, 2015. Dean was fantastic. He used equipment I had not seen being used the first time. He sprayed a pre-treatment solution and used a Z brush and other equipment to get the spots out. He also felt the carpet looked like it had not been done and took special time and attention to each room where the spots had resurfaced. The master bedroom was particularly bad and he made sure that each section was redone. He also redid the carpet on the basement stairs. I just thought they would always look like there was a wear pattern, but he got them much, much cleaner and you can't see a wear pattern now. I want to thank Zerorez and Dean for taking care of my problems in an expedient fashion. The customer service was excellent, which I very much appreciate. Dean did a fantastic job and should be commended for his excellent work and the time and attention he paid to me to make sure I was satisfied. Thank you so much for clean carpets -- they look great today. Sandy Last name removed
The Water.
The detail and approach to cleaning our carpets.
Cleaner was very respectful and worked hard. Cleaning system is nice as it leaves behind no residue.
The carpets were cleaner and dried quickly!
excellent product. My grandson's sippy cut leaked orange juice onto my fabric chair. I didn't want to touch it so I immediately called zerorez. They came out the next day and my chair looks absolutely wonderful. You can't even see where the orange juice stain was. I wasn't there when the technician came so I don't have his name but he did a great job. it was in Orem on Tuesday Morning. Thank you Zerorez
How quickly and efficiently the job is completed. When there have been issues, you have resolved it quickly and to my satisfaction.
No soap.
They work. My carpets are clean
The technician was fantastic. He did extra to make sure that he got out the stains in the areas we were concerned about and was great to check with me regularly to make sure we were satisfied. :)
Great service provided by the guy who came.
Overall it was a good experience. I had some pet stains that reacted badly to the cleaning and bleached my carpet. Not sure if appropriate attention was given to those areas. He worked hard and did a good job on everything else.
The process is supposed to be superior to other methods of cleaning.
The carpets stay cleaner longer. They dry quite fast and the technician I had last time was very helpful.
The service technician was great to work with and did a good job
Chris Sorenson did an awesome job on my rugs Zero Rez is my go to for all my rug cleaning
Zerorez is always there when they say they will be there. They communicate with me through the entire process so I can understand what they are doing and also so they know what they are tackling and can use everything they've got to do the best possible job.
friendly and quick
I like empowered water and the protectorant that is used afterwards. I was highly impressed with Chris and will request him next time. He deserves a raise. His knowledge and manner was impressive. He is a very 'head's Up' Young man.