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based on 33459 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician really spent the time going over the carpet that needed to be cleaned and explained the options well and how Zerorez works. He was very professional.
Prompt and professional service. The cleaning job is thorough and fast.
Very thorough and professional
My carpet always looks brand new when the technician gets done cleaning it.
My carpets are cleaner now than after two other services cleaned them!
Clean the steps more thoroughly. The steps were damp in the middle and dry on the sides. I'm guessing he didn't clean them all over.
No chemicals, nice technician
I like that it doesn't use soap or harsh chemicals. The service man that came to my house (David Allred) was very friendly and cooperative with what I needed. I appreciated his demonstration of how Zerorez works and how it disinfects.
No soaps or additives. Leaves my carpet with a fluffy feel. Does not attract the dirt. on his last visit, I feel that more water could have been extracted better in certain areas. It took to long to dry.
The carpets dry fast and stay clean longer
Clean, no soap residue, no circular rubbing.
Your technician David was excellent. He carefully treated and cleaned the extra dirty areas. I am pleased with the way you clean
My carpets.
Technician didn't clean under dining room table although all chairs and other furniture had been moved out of the way per your instructions. Multiple stains were left behind either not removed or completely untouched. I will never recommend your company and furthermore have left several negative reviews on Google, Angies List, the KSL website (where they endorse your company), and even posted pictures of the stains that remained on my carpet to facebook and warned all of my followers not to use your company. At this point, I have no confidence in your technicians, your cleaning process, or your companies customer service. The only way to make things right would be to refund my money or pay for another company to come back and actually clean my carpets. I have contacted the corporate office and at their request sent and e-mail including pictures of the many stains left behind but have not been contacted as to what this company is prepared to do to resolve the situation. I am thoroughly disgusted. I have used several different carpet cleaners over the last 20 years in various homes and even the worst ones did a much better job than I got with zerorez. In my estimation, the name says it all - a big fat zero!!
I am very sorry Alison. We do have a "Gotta love it" guarantee and would be more than happy to come back out, re-clean all areas and make things right. This service would be free of charge. We are going to address what happened in your home with all of our technicians to prevent this in the future. Once again I apologize for the experience you had with Zerorez and look forward to hearing from you soon.
-Nickie
The gentleman who took care of us was very thorough and explained the product and service he was providing very clearly. He did an outstanding job for us.
Good customer service. Technichican was through.
I like the updates and follow through. I was very happy to get the carpets cleaned, my kitchen floor done and my shower tiles all in one visit.
The service was outstanding and the products made the rooms smell nice, Great Job!
They work well as advertised. The technician was clean, professional, and capable. The carpets look great.
Pet treatment
You could keep your appointment when you make it. We had to wait an additional day with furniture on our lawn and patio because of your mistake in not keeping your appointment - it was very frustrating to add an additional 24 hours to our wait
Great
The trchnician was courteous, respectful, thorough, and efficient. The carpets and upholstery look amazing, and the guarantee ensures that they will stay that way!
The Technician was very professional with the project. The cleaning products seemed efficient. There were a few stains that the Technician reported before beginning might not be removable. The stained areas are better than before.
it is quick and technician's are very courteous. carpets are restored and clean.
They cared enough to follow up and then come out again to remove the stain that didn't come clean originally.
Your technician was very knowledgeable and polite. The carpet came cleaner the I expected.
No harsh chemicals or residue. Dried fast.
I appreciate that when I was unhappy about the carpet not drying and it smelling bad they came back and corrected it and were very nice about it.
My only complaint this time is the that your company vehicle leaked what looked like power steering fluid on our drive way, which we had to clean up. As for the carpets and tile, they look great!
Great job and the young man Alex was outstanding I would give him 10 plus