Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33498 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 25, 2015 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look the best they ever have looked after a cleaning
My technician was outstanding
Two of my neighbors have had you because of my referral

Report a concern   November 25, 2015 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

clean, no soap, residee

Report a concern   November 25, 2015 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very personable and did a great job on a very dirty carpet. There was lots of residue from other carpet machines and he got it out!

Report a concern   November 24, 2015 — Rated 6 out of 10 by J.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have always loved zerorez and look forward to my clean carpets. The products follow through and do the job but I was disappointed in the finished results.
My carpets dried great but there are places where I can see it was not sucked out properly. My carpet is Ivory (a very light color) but there are gold spots. I feel like the technician hurried too fast and could have been more through. He was very nice and polite and courteous and was willing to do what I asked. I still have spots on the upholstery (arm rests. The most disappointing was the rug cleaning. It cost me $180.00 and he bushed over it quickly 1 time and sprayed the micro treatment. I could have saved a lot of money by just not doing it.
To make things right I would like it all re-done but now I'll have to wait til after the holidays.

Report a concern   November 24, 2015 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpet feels completely clean with no residue left behind.

Report a concern   November 24, 2015 — Rated 10 out of 10 by B.V. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and did a great job.

Report a concern   November 24, 2015 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

I loved our technician. He was great. When I asked him if there were any other discounts he could give me because I was spending 558.00 to have a house cleaned and I had just had the carpets cleaned 4 months ago. He said yes you qualify for the VIP discount. I was thrilled. I was disappointed that the girl who scheduled the appointment didn't tell me about it. Clever training on your part to get more money. Still love the product and service, just a little wisher on how you work.

Report a concern   November 24, 2015 — Rated 5 out of 10 by D.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your technician was great and he tried hard and some areas are "OK." But others are not. After 24 hours of drying, the stairway actually looks a little worse than before. Two of the area rugs just don't look clean. Again, he tried. Perhaps your equipment is faulty or perhaps he didn't use enough degreaser or go over the areas enough times. I really don't know. I will call after Thanksgiving to request that he or another technician return. I have photos I can send to you.

Report a concern   November 24, 2015 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

no chemicals

Report a concern   November 24, 2015 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

The technician was professional and knowledgeable.

Report a concern   November 24, 2015 — Rated 9 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Your employees are prompt and professional. This is my first time with your product so I cannot rate at this time.

Report a concern   November 24, 2015 — Rated 3 out of 10 by S.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

didn't finish the job that I requested. Only did half the areas. when I called to see what happened they put me off for a week before they could come finish. I feel I was over charged for the area that was done.

Report a concern   November 24, 2015 — Rated 10 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

Great service and descent price for the best technology out there.

Report a concern   November 24, 2015 — Rated 10 out of 10 by Sue Duckworth Zerorez Salt Lake City
What do you like about our products and services?

Love the way the carpet looks and the sofa and love seat ha e never looked better.
Sue Duckworth - Magna, Utah

Report a concern   November 24, 2015 — Rated 10 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpet always looks amazing and doesn't have much of a soapy smell. The technicians that come to clean the carpets are polite and work hard

Report a concern   November 24, 2015 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Ricardo was very polite, got right to work and carpets look great.

Report a concern   November 24, 2015 — Rated 10 out of 10 by Mary Suker Zerorez Salt Lake City
What do you like about our products and services?

Friendly, efficient, and job well done. I received a quote for all my jobs before he started cleaning, so I was not surprised by the price at the end.

Report a concern   November 24, 2015 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Your technician, Ricardo, was very professional, efficient, and friendly. He explained things to me and did an excellent job of removing stains.

Report a concern   November 24, 2015 — Rated 8 out of 10 by B.V. Zerorez Salt Lake City
What could we do to improve?

The carpet took well over 12 hours to dry. That is a long time to have the house torn up.

Report a concern   November 24, 2015 — Rated 10 out of 10 by G.E. Zerorez Salt Lake City
What do you like about our products and services?

Our cleaner was clean and friendly and did a great job

Report a concern   November 24, 2015 — Rated 10 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

The technician Ben was very professional and did a great job. He is a very honest technician that was very concerned about making sure we were taken good care of.

Report a concern   November 23, 2015 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

Great product

Report a concern   November 23, 2015 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Cleans well and service is fast

Report a concern   November 23, 2015 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Good job!

Report a concern   November 23, 2015 — Rated 9 out of 10 by K.V.W. Zerorez Salt Lake City
What do you like about our products and services?

Professional, service completed in a timely manner.
Technician friendly, ensured areas were checked before he completed the cleaning.
Especially helpful to have the time notification of when technician was coming etc.

Report a concern   November 23, 2015 — Rated 10 out of 10 by Miriam Farnsworth Zerorez Salt Lake City
What do you like about our products and services?

Your people do a great job of really cleaning dirty areas that need extra attention. My carpets look great.

Report a concern   November 22, 2015 — Rated 10 out of 10 by Angela Eldredge Zerorez Salt Lake City
What do you like about our products and services?

Reece did a wonderful. The carpets cleaned up just perfect.

Report a concern   November 22, 2015 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

Isaiah is the absolute best in the business. We have had him in our home for years now. I can trust him and he is very detail oriented. Couldn't be more Happy!!!!!!

Report a concern   November 22, 2015 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

I like the method you use that doesn't leave residue in my carpet. Best of all, Angelo was our service technician. He was courteous, warm, and explained things clearly. He asked if I had questions & answered them politely. He worked hard and left my home looking beautiful.

Report a concern   November 22, 2015 — Rated 8 out of 10 by M.B. Zerorez Salt Lake City
What could we do to improve?

Little better stain removal


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