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based on 33503 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and super kind service folks! We've used Zerorez for all our carpet cleanings and we've never been disappointed!
They did a great job and o love the finished product.
1. I called and explained the size of the home 1400 sq feet, the number of bedrooms (4), and there were stairs going to the basement, and was quoted a price of $129.00. The kid that showed up to clean the carpets told me that the stairs and living and family rooms were not included so the price jumped to $219.00. Needless to say, I was surprised at the increase and wondered why I was paying nearly twice the price of the original quote.
2.I was scheduled to have the carpets cleaned at my rental house on Monday, January 18, 2016, but received a phone message that zerorez had overbooked Monday. This caused me to have to change my entire schedule around (sleeping pattern, radon test, work training) to accommodate you folks, the pay twice as much.
Our carpet looks and feels great. Your employees are concerned about meeting my needs and offer and explain services that are helpful.
Seemed to clean really well. Professional guys did the work and a good job.
You called and set an appointment and were there not only on time, but early. Your workers were pRofessional
My carpet looks great. It doesn't look too worked on. I really enjoyed Austin, the cleaner.
Quality and Juan is great.
A little late getting to my house but did a very good job once thay got here.
I loved the end result don't get me wrong. To be honest I was only dissapointed in the method of measuring rooms and prices. On the phone I said three rooms and two halls. I understood there would be a water fee and total I was estimated $124. I found that fair. Two rooms were full of furniture that wouldn't be moved and one room was fairly empty. I am almost sure I wasn't made aware of the "room" dimension requirements and oversized room fees. I read my advice on the email about having things vacuumed and that there would be fees to move furniture and thought I had my bases covered. After my technician measures and told me he'd charge twice for an oversized room I was surprised and then looked at the ***at the bottom of my email to then be informed about dimensions, oversiz fees and that rooms are the same price regardless of how much furniture is in the room. This would have been really great to be informed about on the phone so that I wasn't surprised. Again this may have been covered in my phone consultation, and the technician told me it should have, but I'm pretty sure it was missed
I really loved the kindness of all representatives and the thorough job executed on the carpets. I did feel I'd share this because I wasn't thrilled at the qualm of price and fees and that made me less willing to recommend it to friends and family.
I will be mailing you a letter that details my dissatisfaction with Zerorez.
Professional and experienced technicians. Enjoyed our last experience as they were able to get a makeup stain out that I was worried about. Always friendly.
The men you sent to clean the carpets were great and the carpets looked about as good as I could have hoped for. I did purchase the upsell of the stain guard, but I haven't been back to the home since the day of the cleaning and consequently I don't have an opinion of how the cleaning will hold up. I am hopeful.
Service
Quick and efficient. I was asked many times if I had any questions for my technician. He made sure I was satisfied with every area he cleaned, (one couch and carpet in three rooms), before moving on to the next area. He was very polite and answered my questions knowledgably. My couch looks brand new and my carpets look great!
Friendly people
The carpet looks brand new. The service was great. Communication was really good. Calls were made to me on exact time that they would be coming.
I was told by technician that I would be emailed a receipt and a 7 year guarantee for the protectant put down in the living room. I received neither and am still waiting.
The technician was professional and obviously very experienced. He was able to make a very trafficked carpet area look like new. We are very impressed by the product and service!
I like the whole concept of cleaning with water.
The service was great and they explained every thing they did. Tock longer than I thought for the carpets to dry. We're very satisfied.
It didn't smell.
Friendly service.
Seems to get things really clean. The young seems knowledgable and easy to work eith
Great job and men were very professional.
Quick and efficient. Carpet looked fabulous! Spot was completely gone like it wasn't even there!
THROUGH JOB
I really love the technicians who are sent out AND that my carpets are cleaner than with any other service. They take the time to do a satisfactory job for the homeowner.
Egret service, reasonable prices and most of all it works well. My carpets are really clean and stay clean longer
Take the time necessary to complete the job satisfactorily.
Excellent service and products. The pet stain was removed and our chair looks like brand new.