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based on 31770 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome, professional service from Richard. Thank you
Arrived on time. We’re fast and friendly. No residual soap on carpet as with other companies. Dries quickly. 30-day guarantee.
The courtesy of quality workers
The service was very good and timely. The carpets were cleaned well. They did my tile but missed the corners and around the vent so it looked really dirty in comparison with the clean tile.
Ben did a great job except when he did not try another way to clean two large (1 ft) spots caused by the bare feet of two people sitting on a couch for a year.
Your scheduling was extremely poor. My time was this past Saturday from 12pm to 4pm. Your employee arrived around 6pm. I had an event at 7pm which I had to miss. Get this straight. Your employee did a good job cleaning the carpet and expressed sorry for the inconvenience that was caused. Your area of improvement is to schedule more accurately. I most likely will never use your service again and cannot recommend you to friends and family.
I got a call the Friday before my appointment, which was great. I asked the caller about my situation - I had a urine soaked portion of my carpet. I was going to replace the pad, so should I do it before or after my appointment? She put me on hold, then told me that i should replace it after. on Monday, Riley came and did my carpets. He did a good job, and tried his best to get all the urine out. When he left, there was no smell. The next morning, the enzymes were still there tho, because my dog peed in the same spot.
This same thing happened to me about a year ago or so when I had Zerorez come out. The technician came out again a few days later, retreated the spot and cleaned it and my dog has never peed there again. I realize this is my dog - she's a huge Pain in the butt and I don't know why she is peeing. But I thought with the success from last year, we could get her to stop. Well, it didn't work, the smell was back, and also there was a spot upstairs that was missed, and then in my living room I had weird black streaks. Riley was called and came back a week later. He was unable to get the smell out of the urine area, and in fact, him re-cleaning it actually brought up the old stains. I'm pretty disappointed. The black streaks are back as well. So I'm not sure what happened. I paid $330 for something that didn't work. I'm disappointed and won't be using you again.
I think my carpet looks like new. The technician did a fantastic job. I like the fact that my carpet is not stiff and sticky. Will use the service again!!!!
I like the results!
I had our company's office space cleaned and it was great to have a solid estimate for services set up before scheduling so that I knew exactly what to expect. They were able to make room for our job on their schedule and the technician who came out was prompt and polite. We've had other cleaning companies out before, but the floors never looked as good as they do right now! Plus, they even came out on a holiday, so it would not disrupt our office's work environment very much either.
Pet treatment and checking to see if needed
We thought the technicians were pleasant and did a great job! We had several scheduling issues and appreciate that you cared enough to contact us about our concerns.
Professional, frendly technicians
No residue!
The carpets always come out very clean and technicians were professional and quick. They ask questions and listen to our questions.
Great Service!
I don't have to worry about it being safe for my cat to walk on the carpets after being cleaned.
I’m very disappointed with the cleaning. The technician was very nice and I liked him. However, nothing is much cleaner. I have had my carpets cleaned before and this was very sub-par. How to make it right? I’d like some money back to compensate for the quality I received. I paid too much for the low quality I received.
Amazing service. Arrived during the specified window of time. Explained what would be done and why. Let us know what to expect in drying time. Came back at our request a little later to see about what we thought was a problem. Very courteous and professional. Fixed the problem.
Great service! Friendly people! On time, patient, thorough. Easy to work with and great prices!
Hunter did a fabulous job thank you very much
We had to have you come back and clean spots a 2nd time. We were scheduled to have someone come between 8-12 and he didn't come until close to 1 and it made my husband very late to work. We think you have a great product, but scheduling and service left something to be desired.
They do a great job and get all the spots out. They revive my carpet so it looks fresh and new again.
The carpet always looks so nice and is soft not soapy or crunchy. Zerorez people are very professional, knowledgeable and courteous. We’ve never had a negative experience with them.
We really liked the kid that came yesterday. Sorry, I don't recall his name. Super nice, quick and through.
Great service, Ryan explained all of the different options to clean my carpet the best way. Very happy with the results
The price was way higher than the $35 per room promotion I thought I was getting. I added the pet treatments so that charge didn’t surprise me but I felt a little pressured.
Also, it’s been 36 hours and my stairs are still soaked.
Pet friendly
Quick, clean, professional
Quick and efficient! My carpets look great! Thank you!!