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Client Testimonials
The promptness in getting our bid and scheduling the cleaning. Also, the quality of the cleaning was excellent. All people we dealt with were very polite and businesslike.
Your company has a new long-term customer! Your service removed stains from a carpet that Stanley Steemer hasn't been able to remove for two years. I can't imagine what other grim their process was failing to remove. I wish we would have switched to you years ago.
My suggestion would be to provider significant first-time customer discounts. The only reason I tried out ZeroRez was because there was a rare lull in Stanely Steemer promotional offers. In addition, I imagined that all carpet cleaning services did the same quality of work. So it has always just been a cost decision. Get first-time customers hooked! Show them that, yes, there is a premium over competitors but the quality is better.
Alternatively, and of course, my preference is that you offer continual promotional offers to all customers (or maybe the customers who use your service regularly). Then you've really got loyal customers with more comparative prices AND better quality.
Friendly and knowledgeable staff! worked quickly and efficiently to get the job done. Loved the fact that everything is non-residual and non-toxic! A MUST for us.
Very professional and pleased with the results
On time always. Courtesy of reps is excellent. Good job all the way around.:-)
Quick turn around time to make the appointment
The technician was very professional and informative. I like the fact that no chemicals are used in the cleaning of the carpet and it dries within a few hours. I get my carpet cleaned every year and will continue to use Zerorez in the the future as well as request that Randy be the technician that Zerorez sends to do the cleaning.
Non chemical cleaning and "natural" ingredients to treat stains.
Carpet is beautiful and thoroughly cleaned! Service tech was extremely nice and did an excellent job! Very pleased with your service and will use again!
Always on time and professional
The in-home worker was fantastic. The non toxic approach is perfect.
You and your product perform as advertised. Your service people are very polite courtious andtry to do everything to make you happy and if something doesn't clean to their satisfaction they will point it out to you and try to avoid
no-chemical, high-ph water cleaning that is safe for humans and pets. very effective cleaning. polite and thorough carpet cleaners
Promptness; professionalism; price; quality of the work
Very professional. Absolutely knew what he was doing. Solved my cat urine problem.
Just love my carpets! The technicians were very professional, knowledgeable and easy to work with. Our carpets are clean and residue free! We have wall-to-wall and orientals. All are now bright and clean. We will definitely recommend Zerorez to friends, family and colleagues.
Great job. Efficient. Friendly. Carpet and chair look great
no chemical odors, safe. The techs were friendly and professional. I had a problem and it was fixed quickly with apologies.
TOP NOTCH SERVICE ALL THE WAY AROUND.
The guys that came out were professional, friendly & the quality of their work was exceptional.
Zerorez truly got my carpets clean. Your cleaning system was able to remove high-traffic soil and stains that my previous (nationally known) carpet cleaning company could not. The Zerorez technician, Shawn, was professional, conscientious and courteous. He made a special and very successful effort to address the most soiled areas and ensure that they were spotless. He did a great job and I am completely satisfied with the results.
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The fact that you stand by your product, your excellent service, and if there's a problem, you are right there to fix it.
It dries quickly, and the stains are removed throughly.
I like the service and the tech was very good and professional. He took his time and made sure I was satifed.
This was our first carpet cleaning in 14 years. After cleaning they look like new.
timely response, professional work
cleaned up areas well
They deliver what they say they will. Technicians are friendly and professional.
The techs are friendly, fast, and do not push upsells. They are always on-time and very thorough in their job.
the non-soap method of cleaning and the helpful technicians. the only objection I have the limited ability to remove stains.