Zerorez Portland
9540 SW Tualatin-Sherwood Rd.
Portland
OR 97062
United States

Client Testimonials

Report a concern   March 29, 2019 — Rated 9 out of 10 by L.B. Zerorez Portland
What do you like about our products and services?

The technician that came to my house was good at explaining the process he would be going through. He was polite and respectful. He made certain I understood the process, expense and time involvement before he began . i am pleased with the finished process.

Response from Zerorez Portland:

Thank you for your feedback! We are glad Rafael was transparent with the process and cost and was able to deliver an exceptional service.

Report a concern   March 29, 2019 — Rated 10 out of 10 by Joann Johnson Zerorez Portland
What do you like about our products and services?

He used a black light to determine where the pet stains might be.
The floor was not excessively wet for undue length of time.
It was not stiff ( no residue).
The main walkway still looks greyish; could have used a deeper cleaning, yet, the area by the patio door looked new again
Overall, it looked impressive when I got home

Response from Zerorez Portland:

Thank you for your review! We are glad Bentley was able to meet your expectations with our carpet cleaning process.

Report a concern   March 29, 2019 — Rated 10 out of 10 by Carol Booker Zerorez Portland
What do you like about our products and services?

Our carpet is over 20 years old. Worn traffic areas were looking pretty down-trodden. After having a Zerorez cleaning, they have been brought back to life. They look years newer. Also, the job was done in less time than estimated, and NO chemicals. Our house was left smelling naturally clean and fresh. Kudos to Zerorez and their great employees!

Report a concern   March 29, 2019 — Rated 10 out of 10 by Alisa Koehn Zerorez Portland
What do you like about our products and services?

I like how well it cleans, using non chemical commercial grade 11.5 water. The technician Bentley is very knowledgeable on the 11.5 and 2.5 cleaning water. He is also a very respectful person. He does a great job of cleaning our carpets at our apartment complex, the "C & W Chalet" apartments.

Response from Zerorez Portland:

Thank you so much for your review! We are happy Bentley was able to impress with his knowledge about our water and cleaning process.

Report a concern   March 28, 2019 — Rated 10 out of 10 by Steve and MaryLynn Lines Zerorez Portland
What do you like about our products and services?

Nick was very personable, knowledgeable and efficient. He gave us a safe option for our special rug we purchased in Turkey as well as cleaning our never before professionally cleaned wall to wall carpet in 2 large rooms and 2 area rugs. We followed the Pre-Visit instructions from the confirmation email, and after Pre-Treating, Cleaning & Protectant applied to our Family Room, Nick was out in no time. We have already recommended ZeroRez to our friends on Face Book.
- Steve & Mary Lynn

Response from Zerorez Portland:

Thank you for the positive feedback! We are glad Nick was able to explain to you about the process and care of your Turkish area rug. Also, thank you so much for recommending us to your friends.

Report a concern   March 28, 2019 — Rated 10 out of 10 by Roger Mason Zerorez Portland
What do you like about our products and services?

Arrived on time, explained as he went and left it clean. First time with Zerorez and very happy.

Response from Zerorez Portland:

Thank you Roger for choosing Zerorez! We are glad Bentley was able to provide an exceptional service for you.

Report a concern   March 28, 2019 — Rated 10 out of 10 by V.M. Zerorez Portland
What do you like about our products and services?

Love that it’s non-toxic for my family.

Response from Zerorez Portland:

Vanessa, thank you for your feedback! We are happy to be able to deliver a non-toxic carpet cleaning for you and your family!

Report a concern   March 28, 2019 — Rated 10 out of 10 by Michelle Leach Zerorez Portland
What do you like about our products and services?

Chris Taylor was the technician who came and cleaned our carpets. We know he worked really hard on the cleaning, and didn't pressure us to add services that would have made the cost go up. The results are far better than we expected and we are very pleased. Thank you, Chris and Zerorez!

Response from Zerorez Portland:

Michelle, thank you so much for the wonderful words! We pride ourselves with technicians who deliver exceptional service, and Chris Taylor truly is one of them. We are glad he was able to please you.

Report a concern   March 28, 2019 — Rated 10 out of 10 by K.G. Zerorez Portland
What do you like about our products and services?

Our sectional was very dirty and it looked so much better after being cleaned! Very happy with the service. The only change I would make is that I would like my hardwood floors covered before the spraying and cleaning happens. The floors did get wet and were wiped clean.

Response from Zerorez Portland:

Kathy, thank you for your feedback and suggestion. We would definitely take that in to consideration. We appreciate you chose Zerorez!

Report a concern   March 28, 2019 — Rated 9 out of 10 by C.M. Zerorez Portland
What do you like about our products and services?

Quick efficient friendly service.

Response from Zerorez Portland:

Thank you so much for your feedback!

Report a concern   March 28, 2019 — Rated 10 out of 10 by S.C. Zerorez Portland
What do you like about our products and services?

I was amazed how clean the carpet got. There wasn't a chemical or fragrant smell after, just a fresh clean smell. The carpet was soft not crunchy and the price quoted matched the price that was given. I appreciated the fact that my carpet specialist did not try to up sell me. Would absolutely use them again.

Response from Zerorez Portland:

Thank you so much for the wonderful words! We would love to have you as a repeat customer and hope you enjoy your clean carpets for now.

Report a concern   March 28, 2019 — Rated 10 out of 10 by Jan Barton Zerorez Portland
What do you like about our products and services?

He did an excellent job getting the coffee stain out of our cream carpet!
The carpet almost looks new again.
Thank you so much!

Response from Zerorez Portland:

We are glad Rainel was able to extract the coffee stains for you. Thank you so much for the positive feedback.

Report a concern   March 27, 2019 — Rated 10 out of 10 by B.M. Zerorez Portland
What do you like about our products and services?

Our technician, Zachary, clearly explained the process and paid a great deal of attention to detail. Our room looked like new when he finished.

Response from Zerorez Portland:

Thank you so much for your feedback! We are glad Zachary was able to deliver and explain the process to you.

Report a concern   March 27, 2019 — Rated 10 out of 10 by N.W. Zerorez Portland
What do you like about our products and services?

Great service
Carpets are soft and smell great
Service was awesome

Response from Zerorez Portland:

Thank you so much for the review! We are glad to make your carpets clean and soft again.

Report a concern   March 27, 2019 — Rated 10 out of 10 by Deby Barnhart Zerorez Portland
What do you like about our products and services?

We had Zerorez come and clean carpets in our offices. Bryan was right on time, finished in a very timely way and the area has a fresh, clean fragrance. He had a very happy countenance and professional demeanor which made this mundane project actually enjoyable. We will certainly be calling again for their service!
Deby Barnhart
Cornell Farm

Response from Zerorez Portland:

Thank you for the wonderful words! We are glad we were able to deliver an exceptional carpet cleaning service for you!

Report a concern   March 27, 2019 — Rated 10 out of 10 by J.V. Zerorez Portland
What do you like about our products and services?

Zac did a great job informing us on products and usages for us to make a decision on what we needed and did a great job cleaning!

Response from Zerorez Portland:

Julie, thank you so much for your positive feedback! We are happy Zachary was able to make you happy and did a great job cleaning.

Report a concern   March 26, 2019 — Rated 10 out of 10 by D.A.B.H. Zerorez Portland
What do you like about our products and services?

Fast service

Response from Zerorez Portland:

Thank you!

Report a concern   March 26, 2019 — Rated 10 out of 10 by Kay Phillips Zerorez Portland
What do you like about our products and services?

Our carpet has never been so clean.

Joel was OUTSTANDING!
He was detail oriented paying attention to all the difficult areas and making them look wonderful. We have used Zerorez before and thought it was well worth it, but Joel's work was superior. He has spoiled us! Can't say enough good things about his work.

Response from Zerorez Portland:

Kay, thank you for your wonderful feedback! We are glad Joel was able to deliver an exceptional service and make your carpets cleaner than ever before! We love to spoil our customers!

Report a concern   March 26, 2019 — Rated 9 out of 10 by K.K. Zerorez Portland
What do you like about our products and services?

Easy to schedule, on time, gave me the best process and price considerations, gave helpful suggestions for potential carpet “revival”—customer service was top notch.

Response from Zerorez Portland:

Thank you for your feedback! We are happy Joel was able to provide top notch service for you.

Report a concern   March 26, 2019 — Rated 10 out of 10 by Roberta Miller Zerorez Portland
What do you like about our products and services?

Thank you for your excellent service, including your efficient office staff and Joel, who did an amazing job.. Our carpet looks fantastic.

Response from Zerorez Portland:

Thank you for the great words, Roberta! We are happy Joel and our office staff were able to deliver an exceptional service!

Report a concern   March 26, 2019 — Rated 10 out of 10 by Sunny Freeman Zerorez Portland
What do you like about our products and services?

Zerorez always does a great job!

Response from Zerorez Portland:

Sunny, thank you for choosing Zerorez! We are happy to have you as a customer!

Report a concern   March 25, 2019 — Rated 10 out of 10 by Olivia West Zerorez Portland
What do you like about our products and services?

In all my years of having my carpets professionally cleaned - they've been this clean. I am so happy and pleased with the results. Not only that but Zachary was right when he assured me that the carpets would be dry in an hour or so. Good thing, too because I chose a late afternoon appointment; no problem, I was able to get all the furniture moved back into place and get to bed on time.

It feels absolutely great to have really clean carpets. Thank you, Zachary!

Zachery did not rush me through the details of what necessitated him to be there to clean the carpets. He was respectful, interested and took the necessary precautions to insure the carpets got really clean. Zachary is one of those rare people who put you at ease the moment you meet.

Response from Zerorez Portland:

Olivia, thank you so much for the wonderful words! We are glad Zachary was able to put you at ease and explain the process in detail for you. Thank you for choosing Zerorez!

Report a concern   March 25, 2019 — Rated 10 out of 10 by M.G. Zerorez Portland
What do you like about our products and services?

They were on time and technician was very customer oriented and explained the process.

Response from Zerorez Portland:

Thank you for your feedback! We are glad Ben was able to explain the process for you.

Report a concern   March 25, 2019 — Rated 9 out of 10 by J.W. Zerorez Portland
What do you like about our products and services?

Great job!

Response from Zerorez Portland:

Thank you!

Report a concern   March 24, 2019 — Rated 10 out of 10 by C.F. Zerorez Portland
What do you like about our products and services?

He explained everything

Response from Zerorez Portland:

Thank you!

Report a concern   March 24, 2019 — Rated 10 out of 10 by R.M. Zerorez Portland
What do you like about our products and services?

The rugs/carpet look and smell great, fair prices and total transparency around what could be done with problem areas and what could not. Very professional and friendly. I would recommend them for sure.

Response from Zerorez Portland:

Rhoberta, thank you for your wonderful words! We are glad Nick was able to deliver an outstanding service to you. We appreciate your recommendation!

Report a concern   March 24, 2019 — Rated 10 out of 10 by Barbara Chapnick Zerorez Portland
What do you like about our products and services?

great customer service - place has no chemical smell afterwards. really good job and environmentally friendly company

Response from Zerorez Portland:

Barbara, thank you for your great review!

Report a concern   March 24, 2019 — Rated 10 out of 10 by Maggie Morgan Zerorez Portland
What do you like about our products and services?

Very friendly and professional technicians. Carpets look brand new!

Response from Zerorez Portland:

Maggie, we are glad Chris Taylor was able to deliver an exceptional service for you.

Report a concern   March 23, 2019 — Rated 10 out of 10 by Kay Gooding Zerorez Portland
What do you like about our products and services?

Chris did a wonderful job. The carpets look beautiful and the tea strain is gone. It was so nice to do business with someone who was honest and didn't try to add extra charges on after they started cleaning. I will use them again and again!

Response from Zerorez Portland:

Kay, we are happy Chris Spencer was able to extract all stains for you. We always appreciate such great customers like you!

Report a concern   March 22, 2019 — Rated 10 out of 10 by P.G. Zerorez Portland
What do you like about our products and services?

Good referral to a professional for re-stretching my existing carpet. All services by Zerorez were performed on time and at the prices quoted.

Response from Zerorez Portland:

Pat, thank you so much for your feedback! We are glad our carpet repair referrals worked out for you.


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