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based on 84733 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the way the carpet feels when it is dry. It has the clean, like new feel.
Everything!
It is all about the Technician who performs the service! Luis has done our carpet twice, we highly recommend him! Others have been good but no longer work for Zerorez!
Friendly staff, great service, and great price for quality of service.
You guys did a great job and the tech was friendly and quick. The pricing was great as .
Our carpets look amazing! We had so many puppy stains and they are all gone.
Quality of clean
The spots were not removed even after we had paid for prevention the last time and paid for it again. It is frustrating that this has to be redone.
The kid worked hard on our really hard to clean floors.
Excellent Technician, quick, friendly, good service, major change from before to after, well worth it
They are very business in your dealings
The gentleman that provided service was just terrific. He was very professional and worked extremely hard- my wife and I were happy and very impressed. He did a great job!
Did a amazing job downstairs but the roo. Upstairs looks the same. I knew it wouldn't look perfect just wish more of the stains would have lifted. The downstairs looks fantastic
I have been a customer for over 10 years and when your techs come they always inform me of any specials going on so that I may decide to get more services. This last time when my husband was home alone he asked about 4 small stains in our living room. The tech convinced him to have the whole rug treated at full cost for now two rooms and did not tell him about the three room special that would have saved us money.
Disappointing
Good job I’m very professional. I have used them before and will do so again, if needed.
You are quick, efficient and your results are excellent.
Your tech was awesome, so friendly. He explained everything very well. What I noticed the most is the carpet is super soft now. !! Feels so clean! Smells good too but not overwhelming. Thanks Zerorez!
I like the fact that you don’t use a lot of chemicals in your solutions. I first had all my tile floors cleaned and it was like getting new flooring and no sticky residue. I then had my carpets cleaned and it wasn’t rough or crunchy feeling. I now us the bottle of Zero Rez water to clean my floors regularly.
After the cleaning and scotch guard the carpet looked pretty good. After a day had gone by, there was an odor that wasn’t there before it was cleaned. The tenant wasn’t pleased.
Carpet looked brand new when your tech was finished and he was very professional
clean beyond clean with the powered H20.
Carpet looks clean and technician did a great job will definitely use your service again
I was disappointed of how my carpet felt after being serviced. It felt crunchy in certain spots and overall, doesn’t feel as soft as it used to.
The appointment also took twice as long due to a part that either malfunctioned or broke.
I called the next day to see if this could be fixed, but I had to wait 4 days before they could come out, requiring me to keep all my furniture in the kitchen, which was not feasible.
The technician was polite and professional but the end result was disappointing.
How easy it was to schedule and coordinate, super flexible with a moving closing date! The carpets look great and our new house smells so much better
Quick response and very personable technicians!
I requested stain removal from a wool rug. I was told this could be done over the phone. Then the technician told me that stains cannot be removed from wool, after work was complete.
He apologized and quickly requested payment for not cleaning the rug.
No chemicals used and excellent technicians.
Customer service was outstanding! My carpets look amazing. Will always use Zerorez for my floors!
Very friendly

The tile was very, very dirty. There are a couple areas (high traffic) that could have been gone over another time to get the grout more completely clean.