Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84733 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 12, 2021 — Rated 8 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

The tile was very, very dirty. There are a couple areas (high traffic) that could have been gone over another time to get the grout more completely clean.

Report a concern   August 12, 2021 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

I like the way the carpet feels when it is dry. It has the clean, like new feel.

Report a concern   August 12, 2021 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   August 12, 2021 — Rated 10 out of 10 by Walter Young Zerorez Phoenix
What do you like about our products and services?

It is all about the Technician who performs the service! Luis has done our carpet twice, we highly recommend him! Others have been good but no longer work for Zerorez!

Report a concern   August 12, 2021 — Rated 10 out of 10 by N.F. Zerorez Phoenix
What do you like about our products and services?

Friendly staff, great service, and great price for quality of service.

Report a concern   August 12, 2021 — Rated 10 out of 10 by Louis Lawver Zerorez Phoenix
What do you like about our products and services?

You guys did a great job and the tech was friendly and quick. The pricing was great as .

Report a concern   August 12, 2021 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Our carpets look amazing! We had so many puppy stains and they are all gone.

Report a concern   August 12, 2021 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

Quality of clean

Report a concern   August 12, 2021 — Rated 1 out of 10 by C.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The spots were not removed even after we had paid for prevention the last time and paid for it again. It is frustrating that this has to be redone.

Report a concern   August 12, 2021 — Rated 9 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The kid worked hard on our really hard to clean floors.

Report a concern   August 12, 2021 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Excellent Technician, quick, friendly, good service, major change from before to after, well worth it

Report a concern   August 12, 2021 — Rated 10 out of 10 by Mary Tripp Zerorez Phoenix
What do you like about our products and services?

They are very business in your dealings

Report a concern   August 12, 2021 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

The gentleman that provided service was just terrific. He was very professional and worked extremely hard- my wife and I were happy and very impressed. He did a great job!

Report a concern   August 12, 2021 — Rated 6 out of 10 by E.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Did a amazing job downstairs but the roo. Upstairs looks the same. I knew it wouldn't look perfect just wish more of the stains would have lifted. The downstairs looks fantastic

Report a concern   August 12, 2021 — Rated 4 out of 10 by S.I. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have been a customer for over 10 years and when your techs come they always inform me of any specials going on so that I may decide to get more services. This last time when my husband was home alone he asked about 4 small stains in our living room. The tech convinced him to have the whole rug treated at full cost for now two rooms and did not tell him about the three room special that would have saved us money.
Disappointing

Report a concern   August 12, 2021 — Rated 10 out of 10 by A.T.E. Zerorez Phoenix
What do you like about our products and services?

Good job I’m very professional. I have used them before and will do so again, if needed.

Report a concern   August 12, 2021 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

You are quick, efficient and your results are excellent.

Report a concern   August 12, 2021 — Rated 10 out of 10 by Tina Golden Zerorez Phoenix
What do you like about our products and services?

Your tech was awesome, so friendly. He explained everything very well. What I noticed the most is the carpet is super soft now. !! Feels so clean! Smells good too but not overwhelming. Thanks Zerorez!

Report a concern   August 12, 2021 — Rated 10 out of 10 by Patty Graves Zerorez Phoenix
What do you like about our products and services?

I like the fact that you don’t use a lot of chemicals in your solutions. I first had all my tile floors cleaned and it was like getting new flooring and no sticky residue. I then had my carpets cleaned and it wasn’t rough or crunchy feeling. I now us the bottle of Zero Rez water to clean my floors regularly.

Report a concern   August 12, 2021 — Rated 5 out of 10 by C.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After the cleaning and scotch guard the carpet looked pretty good. After a day had gone by, there was an odor that wasn’t there before it was cleaned. The tenant wasn’t pleased.

Report a concern   August 12, 2021 — Rated 10 out of 10 by John Marek Zerorez Phoenix
What do you like about our products and services?

Carpet looked brand new when your tech was finished and he was very professional

Report a concern   August 11, 2021 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

clean beyond clean with the powered H20.

Report a concern   August 11, 2021 — Rated 10 out of 10 by Michael Wheeler Zerorez Phoenix
What do you like about our products and services?

Carpet looks clean and technician did a great job will definitely use your service again

Report a concern   August 11, 2021 — Rated 3 out of 10 by N.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was disappointed of how my carpet felt after being serviced. It felt crunchy in certain spots and overall, doesn’t feel as soft as it used to.

The appointment also took twice as long due to a part that either malfunctioned or broke.

I called the next day to see if this could be fixed, but I had to wait 4 days before they could come out, requiring me to keep all my furniture in the kitchen, which was not feasible.

The technician was polite and professional but the end result was disappointing.

Report a concern   August 11, 2021 — Rated 10 out of 10 by Jessica Swint Zerorez Phoenix
What do you like about our products and services?

How easy it was to schedule and coordinate, super flexible with a moving closing date! The carpets look great and our new house smells so much better

Report a concern   August 11, 2021 — Rated 10 out of 10 by K.U. Zerorez Phoenix
What do you like about our products and services?

Quick response and very personable technicians!

Report a concern   August 11, 2021 — Rated 0 out of 10 by C.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I requested stain removal from a wool rug. I was told this could be done over the phone. Then the technician told me that stains cannot be removed from wool, after work was complete.

He apologized and quickly requested payment for not cleaning the rug.

Report a concern   August 11, 2021 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals used and excellent technicians.

Report a concern   August 11, 2021 — Rated 10 out of 10 by Tina Lucas Zerorez Phoenix
What do you like about our products and services?

Customer service was outstanding! My carpets look amazing. Will always use Zerorez for my floors!

Report a concern   August 11, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very friendly


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