Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84733 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 24, 2021 — Rated 0 out of 10 by A.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my 12x9 synthetic rug cleaner yesterday 8/23 and while the rug looks clean it smells the same as before the cleaning. The cleaner said his phone wasn’t working so he couldn’t give us a quote for additional service to help with the smell of dog urine. It was a bit confusing.

Report a concern   August 24, 2021 — Rated 1 out of 10 by H.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Being 9 months pregnant, I was so excited to have someone clean my floors so I didn’t have to. Unfortunately, I had to mop after the nice gentleman left because there were shoe prints from him everywhere on my tile. I wouldn’t ever recommend tile cleaning from this company, it seems as if they only specialize in carpets.

Report a concern   August 24, 2021 — Rated 10 out of 10 by Stephanie Armelin Zerorez Phoenix
What do you like about our products and services?

The service was great! They were able to come out quickly, which I was grateful for as it was a bit of an emergency to get these carpets cleaned. The prices are reasonable and very well explained. The carpets all look great and no odors. The tech called me afterward and explained how the job went and pricing, as I was not able to be onsite.

I would highly recommend this company and will definitely use them again in the future.

Stephanie

Report a concern   August 24, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

No heavy chemicals and very professional staff.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Courteous friendly associates

Report a concern   August 23, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

My carpet stains were gone and carpet dried quickley.

Report a concern   August 23, 2021 — Rated 9 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

On time, fast and efficient, had me to a walk around to make sure all was good before he left. Very courteous, friendly, nice person!

Report a concern   August 23, 2021 — Rated 10 out of 10 by Gerri Dames Zerorez Phoenix
What do you like about our products and services?

Your technician was very nice, clean and neat. He was a hard worker and did a great job.
The carpet looks really fantastic. Much better than we anticipated.

Report a concern   August 23, 2021 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly service and honest answers to my questions

Report a concern   August 23, 2021 — Rated 10 out of 10 by Josh Pobstman Zerorez Phoenix
What do you like about our products and services?

I thought the service was great and your technician did a very good job I believe his name was Robert.. The cleaning of my tile was a night and day difference very happy

Report a concern   August 23, 2021 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly and did a great job

Report a concern   August 23, 2021 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Friendly courteous people following safety practices and cleaning all carpets completely with explanations of why some areas still appears dirty

Report a concern   August 23, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

The Technician, Spencer, did an outstanding job and was very professional.

Report a concern   August 23, 2021 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

It gets the carpet cleaner than most cleaning services

Report a concern   August 23, 2021 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Scheduling (and rescheduling) was very easy. Employees were friendly and knowledgeable.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Timely. Good customer service. Pleasant technician

Report a concern   August 23, 2021 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

I liked how the products smelled really good and natural as I have breathing issues.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

"Technicians" were prompt and friendly. Did a very good job shampooing carpets.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Efficient, on time, good job friendly tech.

Report a concern   August 23, 2021 — Rated 5 out of 10 by K.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I excepted the tech to wear a mask and plastic shoe covers

Report a concern   August 23, 2021 — Rated 10 out of 10 by Jacqueline Espinoza Zerorez Phoenix
What do you like about our products and services?

My home smelled cleaned and the carpet was noticeable clean

Report a concern   August 22, 2021 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

fast drying and no chemical residue

Report a concern   August 22, 2021 — Rated 0 out of 10 by A.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was throwing things down my brand new stairs flooring. Throwing equipment down on the floors upstairs. Even cracked a tile from what I could see (wasn't cracked before he came) scratched my new paint on my doors, baseboards, and walls. Very rough on everything

Report a concern   August 22, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Professional, consensus and caring.
And a very soiled carpet …..looks new!
Terrific company!

Report a concern   August 22, 2021 — Rated 10 out of 10 by Theresa Varin Zerorez Phoenix
What do you like about our products and services?

I like the way my carpets look after they are done, the technician was so polite and explained everything he was going to do. My carpets are so nice looking.

Report a concern   August 22, 2021 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Everyone is also so friendly and the service has never disappointed.

Report a concern   August 22, 2021 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Appreciated your techs attention to detail and communication throughout the process

Report a concern   August 22, 2021 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Professional
Quick
Fast drying
No crunchy carpet

Report a concern   August 22, 2021 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

You are very lucky to have Evan as a team member as he was extremely professional and totally transparent. I was 100% satisfied with the service and would recommend you services to family and friends.

Report a concern   August 22, 2021 — Rated 0 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet cleaner banged up my base boards


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