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based on 84733 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called at the last minute (on a Tuesday) and someone came to clean at 12:30 pm the next day. The job was finished by 3:00 and the carpet was almost dry in about 4 hours. We were able to put furniture back the next morning. The carpet was very clean. The person who cleaned the carpet (his name was “Tre”) was very nice and went the extra mile on a few stubborn spots!
Good communication and service.
Fast and affordable! Did a great job at cleaning my rooms! Friendly staff!
Easy to schedule, friendly service! Matthew did great!
My carpet looks like new and there is no chemical smell, which is important as smells trigger my migraines!
I was skeptical when booking, I figured JohnJay (from the morning radio show on 104.7FM) was just a paid promoter of ZeroRez, and this would be another let down. We had a room that no matter what we did, there was always a shuttle odor of dog urine. We had it cleaned twice, by other companies, and the smell always came back within a day or two. We are now on day 8 post-zerorez cleaning and there is NO ODOR! Nothing! 10/10 would recommend zerorez! Will be using again! Thanks, JJR and ZeroRez Phoenix!!
On time job completed as agreed. Josh was excellent
It was great as ususal!
The carpet smells worst than prior to the tech coming out. To be honest the reason for such a low rating was the technician himself and his customer service. The technician mentioned the cost of the pet treatment, I said no. I told him I was expecting $150-200 additional for treatment, not $750. His body language and attitude completely changed. At one point I told him I don't want to be up sold on anything else, at that point he walked out of my house didn't say what he was doing then he came back in a few minutes later with the hose and started. I was not impressed with his customer service or job preformed.
I am unsure of anything that zerorez could do to make things right, I wasn't impressed at all with the service I received
Our carpet was full of pet stains but after a visit from Zerorez, my carpet looks brand new!
They provide a good service.
The technicians arrived on time and were immediately engaged and interested in what I needed done. They were honest about the results they expected and worked hard to achieve the best possible outcome. When they finished cleaning the couches and area rug they looked almost new!
Chairs did not come out very clean, I was surprised I have used your co. a few times in the past and was very happy with the results. This is the first time I had any upholstery cleaned.
Tech was awesome and the rooms smelled great when he left but by the next day the rooms smelled like dog urine again like they hadn't been shampooed. Whatever bio agent u have does not work very well unfortunately.
Everything
Your tech is well trained, friendly, efficient and quality minded. It leaves no residue and the pricing is clear and accurate.
Easy to schedule, timely service, professional staff. Process is clean and easy!
Carpets look like new, very friendly and on time, cleaned up after he was finished
My first experience was very disappointing. The technician you sent the second time was fantastic. He was very concerned with making sure that he got every area and he checked with me several times to ensure that I was happy before he left.
Excellent product and excellent service personal
The team that came to our house was wonderful. They did the job efficiently and timely.
Our technician was kind and professional! Would highly recommend them. Pet odor gone! Woot!!
Prompt and efficient and my technician is excellent. Just had my carpets done again and they look wonderful. Kudos to my tech!
Our carpets look great! Kyle was very efficient, a pleasure to work with.
Thank you!
Name removed
My carpets look and feel so clean with no residue. Great Service.
Our carpets turned out amazing and even though we were not happy with the initial results of the tile cleaning, they came back out the same day and fixed it! The tile looked amazing as well! Zerorez did what it took to make us happy, which says tons about how much they care about their clients! We would highly recommend them!
Very thorough and rug looks brand new!
Punctual courteous and super fast.
Spencer was great! Fast, friendly, efficient and most of all PROFESSIONAL! ZeroRez is amazing! Will never use anyone else and of course will recommend ZeroRez to everyone I know!
Rug looks clean