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based on 86651 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician that came to clean our carpet and tile was professional yet friendly. He explained the process and advantages of grout sealant. The carpets are nice and fluffy. The tile did not respond well to the cleaning. Zerorez was really great. The technician brought the issue to our attention and called management. Later the same day, Zerorez called to schedule a follow up visit to resolve the issue. The floor was definitely clean but we were left with visible anomalies in the finish. The regional manager came the same week with two other employees. They redid the tile . It looks better but still has a foggy look to the finish. We were very satisfied with the way they handled the problem and their professionalism. Our issue is most likely with the tile and whatever the manufacturer used to finish the tile.
I would definitely recommend Zerorez and will use them again when needed.
Did a fine job, very quick.
My home's carpet was cleaned very well and quickly. The technician arrived on time and proved to be competent. No complaints, will definitely use you guys again.
Technician was great!!! Did a great job on my floors he was early and very friendly
The service staff were friendly, knowledgeable and efficient. They answered every question I posed and wanted to do a good job. I recommend ZeroRez to anyone who wants their carpet cleaned, without residue and appreciate all your company offers to Phoenix area home owners. Thank you
I was not please with the job. Still seemed very dirty
Very professional and courteous employees good customer service
great work
Carpets where cleaned in a timely manner while still being done efficiently
Service was quick and efficient . No hassle clean and fresh.. didn't take long to dry either.
Excrllent
Good customer service. The technician was efficient and explained what he could do and what the cost would be. Honest and polite service.
I've been using Zerorez for the past 5 years and the service is always consistently very good. Service technicians are always on time, very efficient and professional.
I love that the water used does not leave a crunchy residue when carpets are dry.
I will continue to use Zerorez as my carpet cleaning service. Thank you Zerorez.
On time and professional.
This is the cleanest I’ve ever seen my tile. The tech was knowledgeable courteous and prompt. I have already recommended to 3 friends. Can’t wait fir the rest of my tile to get done. Thank you so much!
Very knowledgeable, helpful and thorough!!!
Technician was very friendly and knowledgeable. He gave up us great advice in our ‘pet “ soiled carpets and they look good. Will use again.
Our tech was great. He explained everything I needed and he was friendly and professional.
He did a great job, and in a timely fashion. I have used ZR before and I will use them again.
The technicians were on time and they called us 20 minutes away. They were very professional, clean, and efficient and our carpet looks great. We will use them again.
Professional and courteous service.
I like the end results .
Carpets are clean, spots don't return, no residue.
The person doing the cleaning Keith was very knowledgeable and respectful.
Thank you !
Extremely friendly, fast and efficient. Easy to schedule and accurate estimates
Arrived ahead of schedule but informed me regarding time change. Technician was helpful and answered all my questions.
Process was simple and great.
Carpet looks great!!
Got all the dog piddle out of my carpet very first visit! Technician super knowledgeable and kind! Great customer service.
Cost is too high. It would be more equitable if the service was charged by square footage. There is very little carpeting in my rooms as I have alot of furniture.
Professional and reliable.
Colby was great!! We had Very dirty carpets and he took time and care to get them clean.
great cleaning on our carpet, will do again
I was out of town while the tile treatment was completed. My spouse was home during the treatment process. I just returned back to Phoenix last night. We both agree that there was absolutely no difference from the tile treatment. The grout remains soiled in the traffic areas. The home is new so the grout has three years of usage. I am very disappointed and will not use this company again. I would have been happy to have seen some improvement.
I will say the treatments on the rugs thankfully were great. Thanks for doing a good job on those. We had three 5x8 rugs cleaned and treated.
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My rugs are always finished just perfect and I have used you and referred you to other people thank you for your service and I will keep you in mind for my next carpet cleaning oh and Spencer did a really nice job goodbye Name removed