Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84729 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 1, 2021 — Rated 7 out of 10 by V.H. Zerorez Phoenix
What could we do to improve?

I guess I thought Zero rez vacuums floor when they do the carpet cleaning and we asked him to do our closet, just vacuum it as we didn't want to pay more for such a small place. And he stated they don't vacuum so our closet wasn't done. And then we asked for a quote on tile and we just thought it was outrageous. We have more carpet then tile, the carpet was 180 and he quoted the tile to be around $500! We were just, again, amazed at the high cost. So I don't know if zero rez is such a good value

Report a concern   October 1, 2021 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Very good job!

Report a concern   October 1, 2021 — Rated 10 out of 10 by June Piposar Zerorez Phoenix
What do you like about our products and services?

Our cleaning time was moved later by a few hrs, The representative arrived around 4:30Pm. We had 2 rooms of carpet and 5 rooms of tile to be cleaned so I knew it was going to be a long evening. The cleaning representative went to work quickly and efficiently. I am sure we were his last appointment for the day. In no way did he hurry the process and explained what he was doing. He completed the job around 7:30PM. At the time it was clear to see the improvement in the tile. The next day however with the sun shining in ,the tile look brand new and the carpets were clean and soft. I have always used Zerorez for my carpets and was extremely satisfied. This was the first time in our new home of 3 years that we used Zerorez for tile cleaning. It will certainly not be the last time. I continue to be a satisfied customer and will call Zerorez for future cleanings. Thank you for you great service.
JPiposar

Report a concern   October 1, 2021 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

My service was done (what I asked for) and appears to be well done at this point. The gentlemen that came to our home for great, and efficient. I feel I got what I asked for.

Report a concern   September 30, 2021 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

My carpet looks fantastic! I am SO happy that I called ZeroRes! My carpet technicians Trey and Terran were prompt and courteous. After assessing my carpet cleaning needs the three rooms and hallway were spot treated and thoroughly cleaned. Trey and I also discussed my tile and never before cleaned grout. He cleaned a sample area in the foyer and revealed the original color which was at least 6 shades lighter! He gave me a quote (very reasonable!) and suggested the grout sealing which will preserve the actual color. I am now planning to schedule grout cleaning.

I am over-the-moon happy thanks to ZeroRes. I thoroughly recommend this company!

Maggie/Tempe

Report a concern   September 30, 2021 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

The Best

Report a concern   September 30, 2021 — Rated 5 out of 10 by S.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your carpet cleaning service was great but I would not recommend your tile cleaning services. Our grout did not come clean as I expected.

Report a concern   September 30, 2021 — Rated 10 out of 10 by Dianne Levy Zerorez Phoenix
What do you like about our products and services?

Courteous, professional and careful technician cleaned an 8 X 10 rug very nicely.

Report a concern   September 30, 2021 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Our technician Matt did an excellent job. He was courteous, knowledgeable and efficient. It was obvious that he is a diligent worker. We really appreciate the service & love our sparkling clean tile & area rugs!

Report a concern   September 30, 2021 — Rated 9 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

You do a great job cleaning our tile floors.

Report a concern   September 30, 2021 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Really appreciate your hardworking tech.
My place is spackling clean

Report a concern   September 30, 2021 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

How the carpets dry so soft.

Report a concern   September 30, 2021 — Rated 8 out of 10 by S.K. Zerorez Phoenix
What could we do to improve?

Can't think of anything to improve.

Report a concern   September 30, 2021 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I like the results -- just had my tile cleaned -- it is old and has lots of grout lines-- your service person was great and the tile looks great. I have also used Zerorez for my carpeting - and they do a great job. My only issue is trying to move my own furniture - but i understand your policy.
PS i have allergies and your product does not contain perfume scented products.

Report a concern   September 30, 2021 — Rated 9 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

The men who came were outstanding! Nice, fast, and inquired about areas of concerns. There are a few spots I thought would look a little better but besides those spots, the carpets are perfect.

Report a concern   September 30, 2021 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

Chris was on time,explained everything and did what appears to be a thorough job of cleaning our very old grout.,

Report a concern   September 30, 2021 — Rated 10 out of 10 by Chris Wotruba Zerorez Phoenix
What do you like about our products and services?

Your technicians are prompt, pleasant and pricey. My tile looks brand new after they leave!

Report a concern   September 30, 2021 — Rated 10 out of 10 by Seila Bonner Zerorez Phoenix
What do you like about our products and services?

Great customer service and my carpet came out so clean.

Report a concern   September 30, 2021 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Excellant service and product.

Report a concern   September 30, 2021 — Rated 5 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was the 2nd time I used zerorez. The gentleman who cleaned my carpets was extremely nice and did a great job of getting them clean. However, after they dried, they were crunchy like with the other company I used to use, so I was disappointed with that. I will use zerorez again, I’m getting company tomorrow & don’t need further assistance. Thx for listening

Report a concern   September 30, 2021 — Rated 10 out of 10 by Henry Gilbertson Zerorez Phoenix
What do you like about our products and services?

Tim was incredible! The cleaning was unlike anything I've ever had done. 100% will reccomend.

Report a concern   September 30, 2021 — Rated 10 out of 10 by Ronna Murray Zerorez Phoenix
What do you like about our products and services?

First and foremost, the technician, Josh was very professional in the way he spoke, communicated and questions and his overall appearance and demeanor.
A very good first impression.

The product and method brought about clean, sparkling and pleasant aroma when Josh was done.

Although he was thorough, Josh was very efficient. I would not hesitate to have Zerorez return and perhaps it will be Another positive experience.

Report a concern   September 30, 2021 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Rug cleaned up so well they looked new. They dried so quickly. Your customer service is friendly and professional. My service tech did an outstanding job. Will definitely call again when I need rugs cleaned again.

Report a concern   September 30, 2021 — Rated 10 out of 10 by Christine McDonald Zerorez Phoenix
What do you like about our products and services?

Staff and technicians are very professional. My older carpet always look like new after it's clean.

Report a concern   September 30, 2021 — Rated 10 out of 10 by Jacquie Hawkins Zerorez Phoenix
What do you like about our products and services?

Rugs dry quickly. No residue. Our grout was cleaned perfectly.

Report a concern   September 30, 2021 — Rated 10 out of 10 by Evelyn Petersen Zerorez Phoenix
What do you like about our products and services?

I love the service and the product. I've used you several times and loved it every time. The tech is courteous and efficient and very helpful with instructions on placing furniture after the clean, etc.

Report a concern   September 30, 2021 — Rated 3 out of 10 by S.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Ive used Zero rez many times in the last 10 yrs and this time for some reason my tile didnt come out as clean as prior times.

Report a concern   September 30, 2021 — Rated 10 out of 10 by Willis Lewis Zerorez Phoenix
What do you like about our products and services?

Quick and effective. Also customer friendly.

Report a concern   September 30, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

I like that no chemicals are used in the basic cleaning. I did opt for the scotch guard-type product after the cleaning to hopefully protect it better. Hoping that wasn't a mistake.
The 2 guys that came were extremely personable and helpful and prompt.

Report a concern   September 30, 2021 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

I like the fact that the gentlemen cleaning the carpet took the time to answer any questions I had as well as tell me why he was doing what he was doing. Thank you carpets look great


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