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based on 84728 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Extremely professional... And top notch equipment
Wonderful service, clean carpet and a very professional, yet personable technician. Great job!
The attention to detail and explanation of any issues. Matthew was our service attendant and did an outstanding job.
I always use Zerorez because they do a great job!
They really work and no chemicals!
Paul was wonderful. Could not have asked for better customer service.
Carpets look great!
Chris was informative, precise and easy to work with. You could tell he was trained and skilled. His work was detailed and noticeable. I have been waiting for 1 1/2 yrs to use your company, for reasons we all know. I highly recommended your company and Chris, not only for myself, but for my clients. I will use you again. Great work Chris. Pamela Welch Interiors
The gentleman who did the work was very knowledgeable and did a great job.
you were on time and did a good job..
Everything was great with technicians. Just a few stains that could not be cleaned.
Tim our technical was wonderful and thorough šš
great customer service
Possibly lower prices just a bit. It was expensive compared to others.
No chemical smell and pet friendly. Carpet dried quickly
Good communication and attention to detail.
Nicolas was professional and fast.
This is our second time we have used Zerorez, and the service has been great. Results are good and the technician both times are polite and respectful.
Yes,The technician was very nice and pleasant he took good care of us.
Rug looks great. Technician was great
The carpet feels clean
Very disappointed in our recent tile cleaning experience. Tech came Thursday, immediately said he couldnāt do the job as he needed to dump the water out of his truck. Much time was spent negotiating fees for the ātile cleaning specialā, a price higher than what was quoted in July as the non special price. Tech eventually found a place to empty his truck and then came back. By 7:30 pm he said there was a problem and he had called his supervisor. The following day the supervisor came and said he didnāt know what was wrong, but grilled my husband and I saying we āmust have used something on the tileā. I assured him the tile was installed within the last year and nothing but RO water had been used to clean it. Then the problem was blamed on the manufacturer. I was then told that a different company was going to come out to fix it. After getting in touch with the second company, they were nice enough to agree to come out on the weekend, as all of our furniture had been moved and by this time had been in a pile for 3 days. New company came out and after spending a full day there was able to fix the complete mess. When I inquired as to what the problem was, I was told perhaps we had an inexperienced tech. We are very disappointed that we never received as much as a follow up call/email/text from ZeroRez to see if we were satisfied. While we understand that with the current state of the world and that many companies are short staffed, the lack of customer service and finger pointing is extremely disappointing.
First time using and was pleased with the outcome. Carpets look and feel great. Technician was courteous and on time. Will definitely use again.
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Every time I have Zerorez out to clean my carpet & tile in my home, it turns out amazing!!
I like the idea of no chemicals. I like that we are given a window of arrival and that the service has been prompt. The cleaners themselves are also clean and hard workers.
On time, carpet is nice and clean.
Team was courteous and patient. Told me what they were going to do, explained what I should expect and delivered. If I had any concerns with a particular area, they went the extra mile to make sure it was cleaned to my satisfaction. The floors look amazing!
Very helpful, on time and my carpets came out great!
Your technician, Trey, was very professional, polite, and did a fantastic job. Also, I've had another carpet cleaning company do my flooring a few years ago, but the results were poor. When Trey was done with the work, my carpet look almost brand new and it did not feel "crunchy" due to your cleaning process.
I will definitely contact Zerorez again for furture cleanings!
Thank you,
Name removed-Mayo
honest about what can and can't be done with my carpet and cost.