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based on 84713 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to schedule an appointment online. Very professional cleaning team and my carpets always look great.
The carpets look terrific and I love that no chemicals were used in the process. The technicians were professional and courteous and a pleasure to work with!
Very clear and thorough communication with the rep; the rug tech, Jason, who arrived was experienced, knowledgeable and very pleasant. Did a really good job, and gave clear instructions about dry time (this involved pet stain and odor removal treatment). Highly recommend!
The ease of scheduling an appointment, the notifications prior to the appointment, the technician’s friendliness and professionalism. And most of all the excellent job Roamon did cleaning the carpets. They look great. Thank you.
How clean the floors got
Our carpet and couches were very dirty and they appear to be much cleaner after being cleaned by ZR. The booking process was super simple, even at midnight while the business was closed. The tech arrived right on time, was professional and courteous. We received the service we expected and in a timely manner. We will ask for Trayvon next time.
Great service
Some Furniture is blotchy and others have dirt lines from the edge of the nozzle… streaks… I payed good money over $500 I expect for the kinda money a much better result. Rugs are spotty too
Polite and efficient
Tech was great. Please send him next time I would do every 6 months with him/=.
Friendly, efficient. I especially like the tile grout cleaning job in my kitchen. Wow! Looks great.
I have no complaint. Jessie and Avery were very professional and knowledgeable. Their customer service was exceptional!
Robert did an excellent job!
Trayvon Barnes was excellent. Made us aware of a couple of trouble spots with pricing. Courteous, on-time and very thorough.
Excellent technicians and service.
The tech did a great job, arrived on time, was professional and complete. My appointment was rescheduled twice because of staffing, but was able to get that resolved.
The Capet looks truly clean! Your employee is respectful and efficient! The carpet is soft and not stiff like other carpet cleaners!
The spots are coming back. Very disappointed.
The service techs were friendly, courteous, and made sure we were happy with all their work Keith did a great job of explaining their process. The end result met our expectations.
Dustin was very professional and considerate of our home. He took time to walk me through the process before he started and the results afterward.
We had our carpets cleaned approximately a week ago at 8 am. The carpets are not even a year old yet, but I am aware that it is recommended to clean the carpets once a year. The person on the phone when we made the appointment told me that the drying process would be approximately 4 to 6 hours. When the person cleaning the carpets finished, I asked how long before the carpets would be dry and so we could move things back into the rooms. He replied 4 to 6 hours. At 8 pm the carpets were still wet. In the morning, the carpets were still wet in areas. The carpets were finally close to dry in the late afternoon, nearly 24 hours later.
This week I vacuumed the carpet, and when I opened the vacuum container, which had been clean and free of debris prior to the vacuuming, I found a lot of fine dirt debris. It was as if the carpet had never been cleaned at all. I am truly disappointed.
Reliable friendly and consistent service for years now!
As long as I have Robert (the older Robert) I'm happy. What I hate are the kids that haven't been trained well or didn't pay attention. Don't tell me to just call and you'll come back out. Do it right the first time.
Carpets are still super soft. The technician was great. He did an excellent job of explaining various options.
Good service. Good customer relations. Clean carpets real thorough.
Bryan was an excellent technician He reviewed everything he planned to di before starting the job. He was friendly and very professional
You guys are the best. Your techs are great, very friendly, always clean up after themselves and always willing to answer any questions. I've used Zerorez for 10 plus years, I will not use anyone else.
The promptness of the quote and then Zero Rez for me the same day !!
My carpet's we're cleaned in a matter of hours beautifully 💖💖
they do great work
You were able to get out to our motorhome quickly with mutiple time slots to choose from.