Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86008 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 6, 2026 — Rated 7 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

The duct cleaning we had done was great. But our carpet cleaning had a hiccup, our master bedroom and closet took two full days to dry completely.

Report a concern   January 5, 2026 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Zero Rez has always been known to us by cleaning carpets without making them feel so wet. My husband challenged this on our last cleaning. He wants to know if the process changed? If you have to clean harder does that mean you use more water? Our carpets look good however he has a point that I would love to be clarified.

Report a concern   January 5, 2026 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I apologize I have since forgotten the name of the man that cleaned our area rug. He did a fantastic job!! I will definitely use Zerorez again!

Report a concern   January 5, 2026 — Rated 10 out of 10 by Dianne Dahl Zerorez Phoenix
What do you like about our products and services?

Looks great -on time and very friendly.

Report a concern   January 5, 2026 — Rated 0 out of 10 by L.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Paid extra for carpet deodorizer for one room. That room is the only one that smells.
Called Zerorez to discuss this, was told deodorizer is not guaranteed to work.

$75.00 extra for one room deodorizer and only that room smells

Report a concern   January 5, 2026 — Rated 4 out of 10 by M.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet cleaning itself was very satisfactory; the issue I have is that after the technician mopped the tile surrounding the areas with carpet and it dried the technicians shoe prints are visible in the areas. I tried mopping the areas several times and with the light shining on the areas, the shoe prints are still there. I really don't want to have to look at these shoe prints for the rest of my life.

Report a concern   January 4, 2026 — Rated 10 out of 10 by Lisa Armstrong Zerorez Phoenix
What do you like about our products and services?

They communicate. They’re on time and they do an amazing job.

Report a concern   January 4, 2026 — Rated 8 out of 10 by A.V.D. Zerorez Phoenix
What could we do to improve?

Price for deodorizer was $140 and price of cleaning was &129 for two rooms. I was a little shocked at final invoice.

Report a concern   January 4, 2026 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Great product and our technition did a fabulous job

Report a concern   January 4, 2026 — Rated 10 out of 10 by Suzanne Crites Garrett Tate Zerorez Phoenix
What do you like about our products and services?

The tech was on time and very professional and friendly. He followed all my instructions and my home smells and looks great.

Report a concern   January 4, 2026 — Rated 6 out of 10 by S.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I thought it was really weird that the cleaning professional had no booties and refused to remove his dirty shoes while cleaning our house. Never before have I had a Carpet Cleaning company that has discontinued booties as part of their services. Overall, my carpets are clean, but I found that whole experience very strange.

Report a concern   January 4, 2026 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Cleaning worked great and technician was so great!

Report a concern   January 4, 2026 — Rated 10 out of 10 by Sharon Wix Zerorez Phoenix
What do you like about our products and services?

I love the way my carpet looks and feels!! My technician, T was communicative, friendly and professional!! Highly recommend!!

Report a concern   January 4, 2026 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

I like the fact that the process does not have a high odor, and dries quickly without leaving the carpet crunchy from chemicals.

Report a concern   January 4, 2026 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Always excellent work, efficient and helpful technicians. Effective cleaning and I appreciate the lack of dangerous chemicals, relatively quick drying time, and the self sufficient trucks with water etc. that easily access my second-floor unit.

Report a concern   January 4, 2026 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Great service, fast & polite. Carpet are clean!!!!

Report a concern   January 4, 2026 — Rated 0 out of 10 by S.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I can still smell the pee spots. I paid extra for the extra clean for these spots. Didn’t seem to work.

Report a concern   January 3, 2026 — Rated 10 out of 10 by Karen Kuntz Zerorez Phoenix
What do you like about our products and services?

Easy from start to finish. I loved the reminder email, online scheduling from there was a breeze. Got lots of reminders. Our cleaner, Joshua, was kind, respectful, educational and discussed options for our issues. Wonderful service! Thank you!

Report a concern   January 3, 2026 — Rated 10 out of 10 by Robert Boyer Zerorez Phoenix
What do you like about our products and services?

The techs are always nice and the carpet is soft not crunchy

Report a concern   January 3, 2026 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Technician was kind and informative and carpets look great!

Report a concern   January 3, 2026 — Rated 10 out of 10 by Tambre Bailey Zerorez Phoenix
What do you like about our products and services?

Chris was so nice , efficient, , clean and knowledgeable.

Report a concern   January 3, 2026 — Rated 0 out of 10 by D.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Grout not clean. Have someone else come out from your team and clean it.

Report a concern   January 3, 2026 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

The business smell and look so clean, and the stains gone in the carpet

Report a concern   January 3, 2026 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Cody did a good job cleaning the carpet.

Report a concern   January 2, 2026 — Rated 1 out of 10 by P.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was a mistake. I tried to put in a 10 but after the number 1 it did not let me put in the 0. We were very satisfied with Zero Res.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Mary Deneen Zerorez Phoenix
What do you like about our products and services?

Enrique was very knowledgeable, professional and friendly.

Report a concern   January 1, 2026 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable staff do a good job

Report a concern   January 1, 2026 — Rated 10 out of 10 by Y.S.S. Zerorez Phoenix
What do you like about our products and services?

Great looking carpets after treatment

Report a concern   January 1, 2026 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   January 1, 2026 — Rated 0 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The "special sales offers" are basically bait & switch. New customers beware....read the fine print and know they do not measure square feet actually done.

My carpets were left very wet. I feel they could have done a much better job of extraction. Very disappointing.

On a positive note, the two techs were polite & honest. They accidentally broke a yard light & let me know right away & reported to their management.


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