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based on 86008 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Service Tech did a GREAT job, was very friendly, upfront with everything, and took care of the floors for us!
I highly recommend ZeroRez and especially our technician!
Mario and his teammate were wonderful. They explained everything in detail, kept me informed the entire time, did a fantastic job, were professional and polite. Best Techs I've had using Zerorez over the years.
The process is one we prefer. The price is fair and the technicians are great. Easy to schedule.
Great people, very kind, but price ended up much higher than I expected and they left a huge mess everywhere they cleaned the vents there was trash/ dust everywhere and water marks.
Cleaning products seen to be effective.
Technicians are knowledgeable.
1. so much water is used to clean it staturated my carpet and couch. You sent someone else out the next day and at that point due to turning on all fans, heat it didn't feel "Wet" as it did when the original tech left. The cleaning was OK but I still saw some dark shadows in areas. You redid the couch and it was hard to tell if it cleaned since it darkens the fabric (faux suede), but it looked much better until the next day when it dried, I could see larger dark areas almost as it the dirt was smeared instead of removed. Your extraction equipment is not strong enough for all the water used in cleaning. The following day, I called in because although I did a general inspection of the carpet, I didn't go around the bed by the glass door to see a large swirled looked brown area. I do know there was a dark spot there that might have required some spot cleaning, but then it left a larger brown I'm guessing left the area again saturated to where it turned color. I had left during the cleaning and I won't do that again, because when I was called they were done and I came back they were already packed up in their Truck. I told them to wait and I was rush now, but right off the bat, I knew the couch was not cleaned properly and they just told me to call and take it up with the office and took my money and left! This is the worst experience I've ever had. I thought I would give your service a try because it didn't use detergents, I also think the trainee with little experience did my job. Once bitten twice shy!
Great service!
I expected the carpet to come out cleaner. I cleaned some areas with my Shark carpet cleaner and had better results. I strongly believe that the rotating brush that the Shark cleaner utilizes made the difference, The Zerorez system does not utilize a brush.
David did a phenomenal job. Very professional, honest, straight forward with services provided and after care expectations.
Hi there. You recently asked me to rate your service. I gave it a 5 out of 10. Here's the details
(1) the gentleman that came to clean our carpets was first class. You have a superstar there. Nice and courteous guy.
(2) The overall carpet cleainng was less than desirable. Family room overall, was a 3 out of 10 - basically because there are still too many stains left over after the cleaning job was done, and you guys have cleaned our house in the past, and the previous cleanings that you did were much better in this room than in this latest cleaning.
Mom's bedroom is an 8 out of t0 - it's clean enough to pass the test and we are satisfied
The two back bedrooms are a 9 out of 10. Look great. Overall, I'm satisfied. However, The Family room could use another quick cleaning. My Mom is on her deathbed, and we just wanted the carpets to look presentable when all family comes by soon after she passes. Which will be tonight or tomorrow. 100% on that. Thanks and let me know if you can do a quick re-treat of the Family room. Name removed
Wonderful person who did out carpet. Looked great when finished.
I trust and like the product and performance and have always had excellent and personable technicians do the work. The scheduling and communications is also very organized and clear - thank you!
Very efficient, on time, quick in and out, Great job!
Great job, good price, excellent staff as usual!
Scott did a great job explaining and educating me on stains and options.
he was great - knowledgeable
Great service!
technician arrived within window for arrival. Went to work and finished. cleaning was good and now we wait for next cleaning.
Cody came to my home and although I didn't have all my carpet cleaned just the travel areas that were really dirty he did a great job. He did not waste time and was very professional and friendly.
Another beautifully cleaned rug by Zerorez! I have never been disappointed with their service from the on line scheduling to the professional gentlemen that do the cleaning. My carpets are happy again!
Scheduling was easy, everyone was very helpful and polite.
The technician did a great job with our service.
Fabulous work
We have had great technicians and our carpets are always very clean afterwards.
Service was great!! The garage looks the best
I like the chemical free cleaning
I have use Zerorez at 2 different locations. Great service both times.
Courteous and efficient
Carpet was left with too much film and water, carpets smelled so bad had to reclean with home carpet cleaner
Always do a good job, environment safety
Great service Anthony is a very good tech