Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 16, 2022 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Return customer, ggood job and always fast.

Report a concern   November 16, 2022 — Rated 4 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have had several amazing experiences in the past related to quality of work, communication and final results. This experience was under par. I requested a 30 min call ahead and received a call 5 minutes prior this is 1 of 10 rental properties we own. The technician had minimal communication skills. The end result was not at the exceptional level I experienced in the past. The home was vacant with one small table in the entire home. I understand that COVID has taken its toll on the labor pool. For this reason I will consider Zero Rez in the future. Lastly he said he would provide me with foot coverings as I was working in the house and he instructed me not to walk on the floor. when I went out since he did not return, he must have forgotten and drove off.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Catherin Lockard Zerorez Phoenix
What do you like about our products and services?

Easy, professional, courteous, and tile looks great!

Report a concern   November 16, 2022 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

The technician was very thorough. One of my carpets had a strong dog urine odor. He spent a few hours working on the issue. When it finally appeared the odor was gone he assured me that if it comes back Zerorez would stand behind their work and would come out to try to resolve again.

Thank you Zerorez!

Report a concern   November 16, 2022 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Technician were on time, careful with furniture, explains what to expect and does a good job. Price is comparable to other similar companies

Report a concern   November 16, 2022 — Rated 7 out of 10 by E.R. Zerorez Phoenix
What could we do to improve?

Where the technicians were punctual they did not get the "dog slobber" out of the chair fabric. But I was still charged full price. Probably won't use again for upholstered chairs as they didn't get very clean.

Report a concern   November 16, 2022 — Rated 10 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

Tech was awesome, did a great job. Easy to book.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Jessica Gomez Zerorez Phoenix
What do you like about our products and services?

Very professional and left my carpets so clean. I’m extremely happy with their service.

Report a concern   November 16, 2022 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

On time and professional. Did a great job.

Report a concern   November 16, 2022 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Great experience. Appreciate the insight from the tech.

Report a concern   November 16, 2022 — Rated 9 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Yes you were a bit pricey but did a good job.

Report a concern   November 16, 2022 — Rated 7 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

Charge the correct amount

Report a concern   November 16, 2022 — Rated 10 out of 10 by Tara Adams Zerorez Phoenix
What do you like about our products and services?

Mo did a great job. We're very impressed. He did carpet and tile and they both look great! We will definitely use Zerorez again and we'd love to work with Mo again!

Report a concern   November 16, 2022 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

No chemicals and the tech was very pleasant and knowledgeable.

Report a concern   November 16, 2022 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Very nice gentleman sent to my home!

Report a concern   November 16, 2022 — Rated 9 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

great job thanks you.....

Report a concern   November 16, 2022 — Rated 4 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpeting is very stiff. This is very unusual for our carpeting which is a very high quality - soft carpet. (You can almost hear a crunch when you walk over it.) We're glad we arranged to leave immediately after Angel completed the cleaning, and not return until yesterday, Tuesday. Angel stated it would take about eight (8) hours to completely dry. Seemed like a really long time especially since zerorez is supposed to get rid of most of the moisture.
.
The loveseats look very good.

We would not be able to recommend zerorez to friends for carpet cleaning.

Name removed and Hugh Hotchkin

Report a concern   November 16, 2022 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Our company for pleased with your service and flexibility in scheduling. Our floors look amazing.

Thank you:)

Report a concern   November 16, 2022 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

The service was impeccable and the work was superb.

Report a concern   November 16, 2022 — Rated 7 out of 10 by L.W. Zerorez Phoenix
What could we do to improve?

Be more upfront with pricing. I was surprised when he wanted to charge an additional $175 for pet urine in a few spots..

Report a concern   November 16, 2022 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Our technician, Noah, did a fantastic job!!! We were very happy with him! Our couches, chair, and carpets look amazing! We love Zerorez!

Report a concern   November 16, 2022 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The young man was very polite and professional. He did a great job, we are very satisfied with his work.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Matthew Thomas Zerorez Phoenix
What do you like about our products and services?

He was very professional and very thorough.

Report a concern   November 16, 2022 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

My tile looked better than it has in years

Report a concern   November 15, 2022 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

On time, efficient, courteous.

Report a concern   November 15, 2022 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Paul was prompt, polite , effecient and our carpets now look great!

Report a concern   November 15, 2022 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Professional and thorough. Carpets look great!

Report a concern   November 15, 2022 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

I was entirely sick of carpets getting dirty about 5 minutes after they were cleaned by other companies.
Your price is slightly higher but I know I will not need cleaning nearly is often!

Report a concern   November 15, 2022 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

VERY GOOD

Report a concern   November 15, 2022 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Very friendly, went above and beyond!


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