Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 5, 2023 — Rated 10 out of 10 by Pat Osborne Zerorez Phoenix
What do you like about our products and services?

All of your technicians are excellent. You are very upfront about what service you will do and the charge. Ramon beautiful cleaned a big mess for me. He deserves the too rating. Pat Osbornne

Report a concern   January 5, 2023 — Rated 10 out of 10 by O.C. Zerorez Phoenix
What do you like about our products and services?

Service professional was great and carpet looks fantastic!!
Thank you!!

Report a concern   January 5, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Effective!

Report a concern   January 5, 2023 — Rated 4 out of 10 by S.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains weren’t treated and remained after the cleaning.

Report a concern   January 5, 2023 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Very thorough, did job in timely manner floor looked like new!

Report a concern   January 5, 2023 — Rated 8 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

Allow technicians to create quote, or a way to generate quote. I asked for a quote on tile and grout cleaning, and received verbal quote but not a written quote. Technician said I had to go onto website and enter information to get a quote generated. This could be a lose of business, as I need to discuss with my wife, and we normally use written or generated quotes for discussions. Make things easier for your customers, we are the reason you have a business.

Report a concern   January 5, 2023 — Rated 10 out of 10 by Lea Bertram Zerorez Phoenix
What do you like about our products and services?

I choose Zerorez because I prefer nontoxic chemical free products.

Report a concern   January 4, 2023 — Rated 10 out of 10 by Cary Grant Zerorez Phoenix
What do you like about our products and services?

Swift and prompt

Report a concern   January 4, 2023 — Rated 10 out of 10 by Erin DuPree Zerorez Phoenix
What do you like about our products and services?

I loved Carli so much that I’ll get my carpets cleaned more often knowing that she could be the one who comes out to do it. Nice, professional, efficient, and my carpets look brand new! Thanks, Carli!!

Report a concern   January 4, 2023 — Rated 10 out of 10 by Frank Taylor Zerorez Phoenix
What do you like about our products and services?

My technician was on time knowledgeable and efficient. Did a great job.

Report a concern   January 4, 2023 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

He was very professional and nice. He did a great job, no mess and our carpets came clean. No funky smells and the carpet looked and felt great after it dried. Thank you again!

Report a concern   January 4, 2023 — Rated 10 out of 10 by Tasha Andrate Zerorez Phoenix
What do you like about our products and services?

Great jon. Carpet look amazing. Tech was friendly and did a great job.

Report a concern   January 4, 2023 — Rated 10 out of 10 by Michelle Raphael Zerorez Phoenix
What do you like about our products and services?

Great service and technician. Appreciate the minimal chemical burden.

Report a concern   January 4, 2023 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I just had my carpets and tile cleaned and Brooke did an excellent job!! My tile looks brand new. I'm so pleased by my service today!!

Report a concern   January 4, 2023 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Great service and results

Report a concern   January 4, 2023 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Had quick availability and honest techs.

Report a concern   January 4, 2023 — Rated 0 out of 10 by K.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was disappointed in this carpet cleaning service. I saw the advertisement for Zerorez on a Tv program so I decided to try them out. It was more money than I was used to paying but I wasn't happy with the last company so I wanted to try someone different. The carpet was left really wet so it took awhile to dry. My husband said that he mentioned to the cleaner that it was really wet and he still left it like that. We have a stain that always comes back a month or so after we get the carpet clean with Zerorez the stain came back the next day. I will not be using the service with them again. 

Report a concern   January 4, 2023 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

They do a great job and are reliable.

Report a concern   January 4, 2023 — Rated 10 out of 10 by Todd Junck Zerorez Phoenix
What do you like about our products and services?

I needed to arrange for carpet cleaning and ceramic tile cleaning while I was out of town, for a vacant property. Everything was handled over the phone expertly with courteous and friendly staff. They made an appointment in a timely manner and the technician was able to let himself into the house with a lockbox and key I provided. The job was done as promised and as quoted. I was able to pay for the job using the credit card over the phone as well. The best part is, in the photos I was sent by my realtor, you could tell how much better the carpets and tile looked! It's too bad I couldn't see them in person! I would highly recommend their services for anybody, no matter where you're located throughout the Valley.

Report a concern   January 4, 2023 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

On time. Thorough job. Polite. Courteous.

Report a concern   January 3, 2023 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Thank you for being very accommodating. Great customer service and carpet looks great

Report a concern   January 3, 2023 — Rated 3 out of 10 by A.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I’m dissatisfied with the quality of the job. My carpet is fairly new, I have no pets, and the only reason I searched for carpet cleaning service was to treat the traffic areas in the hallway, where it started to notice some stains. The rest of the carpet in the rooms and had no issues.
After the service, there was no improvement on the stains, it looks pretty much the same as before. Further, after almost 24 hours of the cleaning, there are some areas where the carpet is still wet, even though I kept fans on. This is contrary to what was advertised and told by the technician that it would take between 4-8 hrs to get dry.

Report a concern   January 3, 2023 — Rated 10 out of 10 by Dan Severson Zerorez Phoenix
What do you like about our products and services?

Technician did a fatastic job and was very professional and polite.

Report a concern   January 3, 2023 — Rated 8 out of 10 by G.W. Zerorez Phoenix
What could we do to improve?

Refine your “difficult spot” removal practices.
You should be a bit more Prolific at removing common stains such as coffee.

Report a concern   January 3, 2023 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

We've had a very good experience with the team over the last few years. They are very professional and reliable in completing their job. Thank you.

Report a concern   January 3, 2023 — Rated 10 out of 10 by Monica Smith Zerorez Phoenix
What do you like about our products and services?

Quick, polite and efficient.

Report a concern   January 3, 2023 — Rated 10 out of 10 by Haley Johnston Zerorez Phoenix
What do you like about our products and services?

I called to schedule, within 24 hours my house was clean! My technician was amazing and overall I had a wonderful experience!

Report a concern   January 3, 2023 — Rated 8 out of 10 by N.E. Zerorez Phoenix
What could we do to improve?

Nothing. My reason for an 8 instead of a 10 is I very seldom make recommendations. Tomnmy did an excellent job.

Report a concern   January 3, 2023 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

My tech Carly was great!

Report a concern   January 3, 2023 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Great service, helpful and polite technicians. My rugs and upholstery came out very clean.


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