Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 11, 2023 — Rated 10 out of 10 by C.J.C. Zerorez Phoenix
What do you like about our products and services?

Isaac Varelas did an outstanding job. He is very conscientious.
Great attitude and professional.
We were extremely satisfied with the work he did.

Report a concern   February 11, 2023 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Professional, respectful, expedient.

Report a concern   February 11, 2023 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Pleasant experience. Clean floors and upholstery.

Report a concern   February 11, 2023 — Rated 6 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are still stains that didnt come out on the general cleaning. Not sure they could have gotten a pre-treat? I didnt catch it while our guy was here so sorry about that or I could have pointed it out. I kinda wished he would have noticed it though and been thorough that way

Report a concern   February 11, 2023 — Rated 10 out of 10 by Pamela Forman Zerorez Phoenix
What do you like about our products and services?

I had been putting off having my carpet cleaned because had a really nasty pet stain in my family room. I tried for three months to get it out and used every product I could get my hands on. I finially called Zerorez and crossed my fingers. My Zerorez tech, Austin was relentless and by the time he was done, the carpet was perfect. I am truly impressed...Pam F.

Report a concern   February 11, 2023 — Rated 10 out of 10 by Kristina Ortiz Zerorez Phoenix
What do you like about our products and services?

Good friendly service

Report a concern   February 11, 2023 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The man who came out to do our carpet was very nice and answered all of our questions. He didn't try to upsell us and explained what process would be best for us in our price range. Our carpet looks amazing! I will definitely be using these services again!

Report a concern   February 10, 2023 — Rated 7 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

The carpet looks great, but the technician left wet footprints on my tile floor because he forgot to wear disposable shoe covers. I had to mop up after him.

Report a concern   February 10, 2023 — Rated 8 out of 10 by T.C. Zerorez Phoenix
What could we do to improve?

I do not think the pricing process is very 'transparent'. I went from an estimate on the phone of $243 to an "actual" quote of over $370. It is disingenuous to require your field person to deliver the news of a 50% increase in price. So far, the operators I have spoken with on this job and others do not seem to be complicit with any internal scam process. If I thought that, I would never use Z again. The operator did a good job on the actual cleaning.

Report a concern   February 10, 2023 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Good service, fast drying time, nothing but water.

Report a concern   February 10, 2023 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   February 10, 2023 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Cleaner was very personable.

Report a concern   February 10, 2023 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

The tech was great. He did a great job and he was awesome

Report a concern   February 10, 2023 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Service techs arrive on time, do a very thorough job, and the product does a great job of cleaning the carpet.

Report a concern   February 10, 2023 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

The scrubbing process was much more aggressive than most other competing company's. It left our carpets fluffy and soft. Our upholstery looks and feels like new. And our tile and grout never looked better. And unlike a lot of your customers, I actually appreciated the technician's short explanation of each phase of your process. He was courteous, personable, and extremely diligent and thorough. We were exceptionally pleased and will use you again in our next home.

Report a concern   February 10, 2023 — Rated 10 out of 10 by Pat Slivik Zerorez Phoenix
What do you like about our products and services?

Always the best !!!

Report a concern   February 9, 2023 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

The service was very good, Cesar is I remember correct was great, helpful, very good manners
in this times it is very important and respectful.

Report a concern   February 9, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

You always respond quickly to a service request. Your technicians are polite and thorough.

Report a concern   February 9, 2023 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Efficient service with kind, helpful technician!

Report a concern   February 9, 2023 — Rated 6 out of 10 by T.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tech spent 10 minutes trying to get Wi-Fi so I gave him my password. He was very concerned about making sure I was going to pay for the extra 8’. The bedroom he did was full of furniture so it was just a traffic area around the bed. An attached closet was extra!!!!
But that 8’ of hall was critical!
I pay for services, but this was handled poorly. I don’t blame the tech, company policy needs flexibility.

Report a concern   February 9, 2023 — Rated 5 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There is quite a bit of shadows or residue and some of the grout is not clean. We noticed it more after everything dried.

Report a concern   February 9, 2023 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

The product is what I like about your company.

Report a concern   February 9, 2023 — Rated 5 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet still showed stains / dark spots after cleaning.

Report a concern   February 9, 2023 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Very professional and excellent work!!

Report a concern   February 9, 2023 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Nagy, Technician, was very friendly. He answered any questions i had. I also felt he did a great job.

Report a concern   February 9, 2023 — Rated 10 out of 10 by Kurt Kenzler Zerorez Phoenix
What do you like about our products and services?

on time
professional
great service and clean carpets.
no musty smell

Report a concern   February 9, 2023 — Rated 9 out of 10 by William Van Rickley Zerorez Phoenix
What do you like about our products and services?

You deliver quality carpet cleaning service.

Report a concern   February 9, 2023 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, professional, did a great job, and left us some booties so we could keep our carpets clean while they dried. Bonus-The carpets have a light citrus smell that is not overwhelming.

Report a concern   February 9, 2023 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Our couch is nice and clean thanks and no upselling!

Report a concern   February 9, 2023 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Technician was excellent. Great job, fast knowledgeable, friendly.


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