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based on 85354 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The men that do the work are always very friendly and efficient.
Your technician hacked our credit card! He did not send us a text to make a payment but instead took considerable time to enter our card number into his phone with no receipt. Shortly after, fraudulent charges were made our card. I called your company and reported him. The supervisor on the phone was apologetic but no compensation was offered. I had to call & change our CC info with all the places that use the card for monthly charges and it was a huge hassle.
Also, at the end of his cleaning, he told us to open the windows and turn the ceiling fans on AFTER the carpets were wet; no forethought or consideration in suggesting this when it was more easily done. When I appeared with fans to take down the hallway to the bedrooms, he continued mopping the hallway floor, preventing me from delivering the fans. He lacked courtesy, forethought and consideration and he is a crook.
High traffic area where carpet was matted down wasn’t improved.
Paid nearly double quote for pet stains, which I put in questionare and protectant.
Employee who came was great.
Carpet dried in decent amount of time.
Just paid almost double from what I paid another company last year for same exact level of service.
Always have great experiences with zero rez. Our tech was awesome and super nice. Did a great job and was even joking with our 3 year old. Highly recommend.
Tone down the hype about your special water. Its just charged water. Doesn’t do any more or less when it comes to cleaning carpets.
Your technician did a good job though.
Friendly, professional, and most of all you get the nasty spots out!! THANK YOU!!!!
Super friendly. Appointment process was smooth & simple. Had to reschedule. Was very accommodating. Great on-site service.. patient, informative, kind. Great work too! My wife was over the top excited about results. Thanks.
My carpets look like new, plus Zerorez leaves them soft, not stiff like some other carpet cleaners products do.
Excellent results on cleaning my carpets and tile
The young gentleman that clean my carpet was very thorough. He clean my recliner first. He didn't rush. He clean my recliner over and over again. I was very pleased with the result. My carpet has a few challenging spots, which was dirty than some other area on the carpet. The guy took his time to clean those challenging spots. He went over the carpet as a hold and it very well. The gentleman took pride in his work , and he was very caring. All in All he was truly a professional.I WILL tell my friend about Zerorez if and when she need her carpet clean.My carpet was clean on 3/23/20/2023 a Thursday at 12:00 noonish to 2:00 pm.
Professional technicians and excellent customer service.
Tyson did a fantastic job. He was very thorough and the carpet came out beautifully.
Lack of smell of ingredients,. After drying no hard crusty feeling.
Doesn’t seem clean or smell clean
Efficient and timely. Luis is so conscientious and trustworthy. An excellent representative of your company.
I thought the two guys that came were nice enough, but $190 for 15 minutes worth of work felt like a rip off. The bill was $183 and gave a $7 tip. I wouldn't do it again, though.
Cheers!
Was scheduled between 8 and 12, called at 1130 having heard nothing. "Not sure what happened". Michael (very nice and professional), arrived around 245. Couldn't help with problem of where venting from washing machine thru the roof vent.
Technician was very polite and knowledgeable. She did a great job. Carpet cleaning was much better than I expected.
Easy to schedule and Brooke the carpet cleaner was amazing! 🤩
Jake up was fabulous. He did an excellent job very kind and polite and professional when we do our rugs again I definitely want Jacob he’s an asset to your company.
Technician did a very good job cleaning both our carpets and tile. Very happy with the results.
Professional office staff and service personnel. Carpet and tile look great.
My carpet always looks nice & clean.
Quick to schedule, fast, friendly, professional, and my floors look brand new! I feel great about moving into my new home now… you could eat off of our tile!
Ryan, your tech is all about promptness, education for customers on available cleaning products when pets reside in the house, and maintains a very high standard concerning his workmanship. Your lucky to employ this fine young man!!!
Great service, on time and professional.
Very professional, explained the details of the service, no concerns at all
Whatever is cleaned stays clean for a long, long time; staff is very nice and efficient.
I really liked the way they cleaned my carpet. After they finished the carpet was no wet or mushy. It was very clean and dried in about 6 hours. This was excellent. Thanks Jeramy! You did a super job!
Did a great job. Very professional.