What our clients think of us!

I do have enough space to praise your company. Derek was very prompt and personable - he worked very professional and friendly, answering all my questions (which were many). My carpets are over 12 years old and they now look like they were just installed a year or so ago!! This is my 2nd time to have Zerorez and will have them again. The best thing is my carpets did not that sticky (or chemical feeling) like the average cleaners. This time I had a protection coating. I WILL RECOMMEND "ZEROREZ" (WHICH I HAVE) TO MY ALL MY FRIENDS!!! THANK YOU FOR SUCH A BEAUTIFUL JOB!

First name removed of Mesa

I like the fact that there was no chemical smell lingering once the work is done. Your guy was extrememly pleasant and very willing to explain the process and was very honest about expectations.

Quick effective job. We had acouple of bad prroblems which wre expertly handled.

The professional attitude of your staff (especially the young man who performed the service) and the quality of the work. Hard to find in today's environment.

Present written invoice before service or a cost breakdown of the reccommended services. I was surprised by the cost of services done. May have been miscommunication during the walk through - but a written cost estimate would have cleared that up (and I would have had the opportunity to decline some of the services once I saw the true cost of them...example carpet protectant was billed for $25 PER room, not $25 total - BIG missunderstanding that could have been cleared up with a written invoice. My error in your favor).

In addition, my carpet was still damp 24 hours later. One of the reasons I chose Zerorez was the "quick drying" advertisement. A big possitive with young kids - a HUGE negative when they don't actually dry. You did come out the following afternoon to help dry them - thank you for that, but it was just a hassle. Glad they are clean but more work, cost and hassle than I expected.

The products work and leave the carpets truly clean, even with pet problems, odor gone.The service was the best I have ever had, informative and polite.

The carpet looks great even though it had not been cleaned for at least nine years. No one would guess that the carpet is over 20 years old the way it now looks after the zerorez cleaning. I am impressed with the quality of this service and was amazed that they were even able to remove a large rust stain that had been on the office carpet a long time. I will definitely call Zerorez the next time the carpets need cleaing.

The person who came out, was pushy trying to get to me to purchase more services.

Professional tech, on time, did a quality job.

it improved the appearance of the carpet. very happy with the results.

It may be beneficial to have two service men come to clean and assist one another.

Although very soiled and older the carpet is still dark even in ares that are not"high tfaffic". The
Carpet seems very streaky. What to do? Don't know. Feel free to call me @ Phone number removed0

Your pricing is out of line. You wanted to charge us for 6 rooms when we have 3

my carpets look exceptionally clean and they were EXCEPTIONALLY dirty since previously I have had bad experiences when getting them cleaned. i have already recommended them to two other friends.

we have used your services for the past several years on our private home, our daughters home and our rental property. Just this past week we once again needed a whole house carpet cleaning on our rental and were very disappointed due to the fact that while we paid for the cleaning service, the service assistant identified that there were several pet stains from the past tenants pet. He treated these and we were charged quite a bit extra which we paid. When my husband and I went over to check the carpet for our new tenant, we noticed that not only were the stains still there, the carpet smelled like urine. When I called to say that I do not think they were treated properly, I was told " oh, you only paid for topical treatment, if you want the carpet to be cleaned to the pad, you have to pay 75.00 more." I am needing this carpet cleaned properly, I paid EXTRA for that service and did not get the service I paid for. They are coming back Monday. We will be there to watch what he is doing, pay the extra that you are demanding, but will not call you in the future.

carpets were much softer and cleaner than any other cleaning I have tried. The tech was on time, and finished much quicker than I expected.

My husband and I were are thrilled with the appearance of our carpets after Alan (our Zerorez guy) was finished with them. They haven't looked this good since after we first got them installed. Alan was very energetic, helpful and informative; he answered all our questions and then some! I'm anxious to have Zerorez come back and clean my couches and tile floor! (I love how Zerorez is a palindrome -- very clever I'd say!)

I like the shampooing outcome and the fellow doing the work was very nice but I felt like he was pressuring me to let him clean my couch and spray something special on all of the carpet when he was done. Over all I think it was expensive.

I am a repeat customer. I should not have to retrieve my driver's liscense to pay the bill. I found it very annoying--

How very clean my carpets are, the speed it was accomplished, the efficient, pleasant man who did the work.

I like the zerorez aspect of the service and the fact that the rug dries within hours instead of days.

The service was fantastic. My carpets and floor look brand new.

Good cleaning job with very little odor.

Lower your prices on couch cleaning. Don't count a "big" room as two.

Casey was very thorough and did an excellent job. The carpets looked new and they are more than 15 years old.

Ease, no chemical smells and seems to clean and shine everything. Allan, our cleaning tech, was very knowledgeable, helpful,
friendly and took extra care with everything in our home. Thank you.

Mark has been to our house 3 times in the last two years. He has done the tile & grout, carpet and rugs. He always does an excellent job! Your company is very fortunate to have Mark as a member of your team.

The ingredients that were used and the cleaniness of the carpet

Carpets always look wonderful and especially clean. So much better than other services used before, even though it's been a long time since I've used other companies. I'm also impressed with the young men who come to my home. They're exceptional and always professional and well spoken. As a side note, I volunteer some of my time at our Sun City West Consumer Services office, and it's often difficult to refer callers to other carpet cleaning companies that are listed in our data base. You may want to consider registering with them.

Cleaned soap filled rugs.