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based on 84980 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super clean carpets and friendly service.
We thought the person who did the cleaning was knowledgeable and professional. We also liked the fact that less chemicals would be used. However, overall we feel that our carpets did not get as clean as when we used other carpet services. In addition, there is a brown spot in our dining room (first room you see when you enter the house) that we think the cleaning person missed ...(we think this was a spot where he may have ended his cleaning and forgot to clean).
Fixing the brown spot in the dining room would be a good gesture. Not sure what to do about the rest.
I like the products because they clean stains, countertops, cabinets, etc. without leaving any residue or odor. Cleaned my carpets beautifully.
I very much liked the young man, Mark Essary, that you sent to our home. He was very polite and knowledgable of the product and was so good to explain the way the water worked on the carpet. The carpet is so clean, and new looking and the whole house just smeels so fresh. I like the fact that there are no chemicals in the carpet, especially with a little Westie with allergies. I like the fact that it is a "green product". I will be using this product again and again.
The products don't give off an odor like some of the carpet cleaning stuff. Jon Snider was very professional and courteous in here. The carpet was not crunchy when walking on it.
good job well done by a personable and courteous representative. We have already recommended you to our neighbor.
Called when they were on there way. The tech was very polite, and the results were great. I will call Zerorez again when my carpets need cleaning.
Keep your appointments. Come when you say you'll come and not the next day.
Really nice job of cleaning. I thought John Snider was a personable and competent a representative that you could have. I really enjoyed having him come and do such an excellent job.
I'm probably one of the few Property Managers in the Phoenix area that use Zerorez in between tenants. They are not the cheapest but they save carpet and extend the replacement by many years. I have been using Zerorez exclusively for >6 years.
While i believe the service is great-I feel that the pricing is high. I am not sure we would use zerorez again for that reason/
I asked for two rooms to be done as one as there was very small areas in both (just around the beds) and it was refused.
The product and the service, especially not being high pressured into taking any of the other services. You are told what the options are, and the benefits they have, and you decide whether or not you need them.
We have not been disappointed.
I like the thoroughly clean carpet with the Zerorez method. I've been a customer for some time and again, I'll mention that the old "ghost stains" that would reappear soon after other cleaning methods, DOES NOT occur with Zerorez! I've also been very pleased with the grout cleaning on my kitchen floor.
I want to mention that Derek was very helpful, neat and professional. He kindly placed my dining chairs on the dining table so he could thoroughly clean under the table. I would only ask that if he does this again for other customers, the dining chairs should be turned upside down so the upholstered seat is placed in the table top. He lifted the chairs right side up and placed them on the table. No damage was done, but the chair legs could potentially scratch the table surface.
Zerorez can count on me to be a permanent customer.
efficient service and clean results
No harsh chemicals
No chemicals - good for dog.
Cleans well.
I like how your products are eco-friendly. I just wish the pet odor products worked on my carpet. Unfortunatly, I still have the pet urine smell.
The service was on time and he was able to get our gross carpets looking like they should again. Great job.
Mark was professional and committed to please with his attention to detail.
I appreciated the knowledge of the technician, AND the way the carpet came out looking so good!
NO odor or chemicals, pleasent staff and dependable
The nontoxic cleaning solution that was used, so that I know that both the baby and the pets will be safe. The carpets, after they dried, were not crunchy feeling, but soft. I used the solution on a stain that has been on a sofa for weeks and it cleaned it after just one treatment! (I've treated this stain at least four times with upholstery cleaner which just wasn't working). I am very impressed with Zerorez's products and services. Cody did a wonderful job!
Excellent carpet cleaning!
No chemicals and you stand behind your products and service 100%....No questions asked.
no chemicals, no residue ( although it may be too early to tell as it was just done);
use wall protectors; great technician.
The tech did not say that the protective spray was extra. The Tech should have included either the hall or additional area as the third room. The closet is not larger enough to be considered a room.
they do the job , eco friendly
The service was excdellent, my carpets are beautiful and CLEAN! The service man was polite and extremely helpful - I will definitely rec. your service to my friends -n and if fact already have. We will be using you again and again - thank you!
Tech was great, friendly and professional. Manager was a bit more than difficult though!