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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You follow thru and leave everything clean. I like the way you cover the corners of the walls.
Service was on time. The technician was fast, and the carpets look and feel fantastic.
I like that there is no soap residue. The guy that did the carpets was thorough, considerate of the furniture and went above and beyond in service. Great job!
Excellent service. The young man who came to do our carpet was very polite and quite pleasant and knowleyable. Terrific job!! I am very pleased by the results.
It has only been 1 day since the carpets were cleaned so I can't comment on how well the cleaning lasts/wears, but they look great right now. The service man was professional and courteous. So far so good . . .
Vacuum along base boards more thoroughly. I found debris along some of the boards upon completion.
The two young men who were here were very knowledgeable about their products and I was so impressed at how clean my carpets and furniture looked when they were done.
How clean my carpet was when you were finished. And it smelled fresh too! I have already recommended you to someone and that call has been scheduled. We really thought John Miranda did an excellent job. Top notch!!
I wanted to wait around two weeks to respond. I have been waiting for all the spots to come back. They NEVER came back. All the carpets look pretty new for being 15 years old. I will absolutely use Zerorez again, as soon as I need them done again. I have also referred you on to all my friends.
Both the carpet and more recently tile/grout cleaning was quite thorough and efficiently done. We appreciated the calls prior to coming to the job -- all very well done.
The clean smell and the final outlook of my carpet.It saved my 6 year old carpets life.
Everything about Zerorez was a positive experience. Cody was very friendly but also very professional.....and my carpet look great!!! I will and I have highly recommended Zerorez to my friends.
Thank you.
I was told on the phone that only one person would be coming to my house to clean the carpets, and therefore, would not be able to help move the furniture. Two guys arrived and certainly could have helped with moving the heaviest pieces. My husband and I are older and it is tough for us to move the furniture easily. We have used Stanley Steemer in the past and they always help move the futniture. It is likely that we will return to them for this reason.
The measure of a company is not only in doing the job right but making things right if something goes wrong. I have used Zerorez for 10 years because "it does stay cleaner longer". Last time they came, a hose broke in my house and there was some water damage. I was unavailable when this happened and they did everything necessary to keep the damage contained and begin restoration without standing around worried that they couldn't find me for permission. They cleaned up after themselves spotlessly and fixed the damage in less than 2 days. Wish I could get all workmen to respond like they did. Still going to use them even though I came home to a hole in my ceiling becasue they fixed it and the carpet and tile are REALLY clean. First name removed Murphy
Oh man that was an embarrassing situation... Luckily we were able to get someone out there quickly and get that taken care of for you! But, we are so glad that you were happy with your carpet and tile cleaning once again, we sure do enjoy working with you!
Wish the price was lower.
The clean, odorless results are great, makes the home much fresher without any added scents.
No chemical cleaners, but a little pricey!
the rug in my living room is now two different colors. the sofa has white lines across the entire length of the sofa from the cleaning. unacceptable.
Simply the best. Turned my disgusting stained smelly carpets fairly new again!!!!
Not switch appointment from 2:00-6:00 to 12:00-2:00 and the girl was rude when I mentioned it. Other than that your service guy was very professional and did a great job.
The courtesy of your technicians. The results of the cleaning and the way that they finished the work and clean-up.
Polite employees. Called prior to showing up like you said. My carpets have never looked this good after they were cleaned.
The cleaning technique is what sold me on the service....results are what made me a return customer. Customer service excellent too.
I never felt I was getting anywhere near the price advertised.
I did have extras done, but it just didn't seem right. I'll
use you again, but will look for more specifics.
Courteous, professionally dressed technicians who do a fine job.
Neat and clean and everything was done so professionally! Love it!
Professional, efficient. Excellent personnel who were knowledgeable and customer oriented.
The difference in the grout and carpet is unbelievable. I thought we had gray/blue carpet but in reality we have BLUE carpet! There were stains (like spilled paint) that I thought would never come out which are now gone. Carpet that was thought to be on it's last leg has now been given new life! Plus the Technician Mark Essary was completely AWESOME! What a friendly, professional employee to have on your team! He should be a manager or something!
Zack, the technician was very friendly, prompt for service, and worked hard to do a good job. We had a very dirty family room and he did an excellent job getting that cleaned. This is the second or third time we have used Zerorez and will continue to use them in the future.
The person was very professional and very knowledgeable about your products/process. Did an excellent job.