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based on 87391 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff. Great service and carpet looked amazing!
This was our second experience with Zerorez. Very pleased. Our carpet is ten years old. We have no pets nor children in the home. Yet, there are traffic patterns. One would have to really try and find the major traffic patterns. The carpet does not look ten years old. We are full time residents, so we are pleased with the cleaning and professionalism of the team.
Service representative did not make a strong impression.Was argument ive. when told we would have a free area cleaned for missing appointed time, he stated that should happen because of him being 15 minutes late. Did not move small stuff. Did not go around chair at top on landing, which was pointed out. Very disappointed in the service. Especially since Johnjay and Rich kept saying your service was the best in town.
Did,you a fantasic job on my daughters house. I will be calling you in June to do my home.
Scheduling appointments without any lengthy time frames to get service
The carpets look great. Dried fast and didn't leave a smell. I was surprised how fast the process was for the cleaners. It seemed like they were done in just over an hour for 3 rooms.
Everything. Just using water for one thing.The service man explained everything he was
doing> He was very courteous.I will call on him again when needed.
Everything
Technician was awesome! She was very knowledgable about the company and product and was friendly and removed a stain I didn't think was going to be possible 👏
product is excellent and the guys were excellent and very friendly
FAST
Have the guys on the phone signing me up ask a few more questions into what I was trying to accomplish before I made a purchase. Tyler, who came out to my place did a great job of asking me what I wanted to accomplish and explaining what he was going to do which allowed me to make a better decision as to what services I wanted. That would have been a great conversation to have at the start so I could have adjusted my plan accordingly.
Very clean. I was skeptical about no soap but pleasantly pleased.
Joe did a great job
very hard worker
clean smell, fresh look, no crunchy residue
Excellent Customer Service, friendly and knowledgeable techs.
If Zerorez can't get it clean no other company can! Best for results and best for customer service.
The promptness of the man who came, he was very polite, did a thorough job. The carpet still looks clean and is very soft. I will recommend Zerorez to others.
Green and friendly
quality work!! thanks
The representative was great! He was on-time and explained the process completely. Thanks a million!
Respond to customer email and messages in a timely manner
I have always been pleased with the service and product I have recommended Brian, the tech.,to all my friends as he is very exact in his job and I appreciate his efforts.
ease of service
Everything
I appreciated that the technician was prompt and did a thorough cleaning of my sofa/chair. He was very courteous/polite
awesome! no residue!
The carpet doesn't feel stiff afterwards. The citrus smell is mild and there are no harsh chemical smells.
Everything!!! I will never use another company, ever.
The technicians are friendly, professional, always on time and do a great job.