What our clients think of us!

In spite of the rain, and some very dirty spots, Preston did an excellent job. I know we don't have many rainy days in AZ, but, hopefully, I won't schedule another rainy day as it took 2 days for my carpeting to dry out in spite of fans. Not the fault of your work, more the fault of my dirty carpeting.

Dinged our paint up the stairs and weren't going to be forthcoming about the damage.

The price. I don't like the "nickel and dime" routine.

Nothing

I was not disappointed with the service.. The old dirt came up and was taken care of by your Very helpful young men, Thank you for following up.

I was disappointed in the results. Spots remained in the rug which I later removed with a can of woolite
carpet cleaner

Everything

Super clean and best of all, no smell of chemicals after cleaning. They were on time and very curious. Will use them again

The service guy Codie was awesome and he tought me a lot about my carpet. He was very friendly and he did a great job! My carpet is 10 years old and it now looks brand new! Thank you!

...tere is no smell or residue after the cleaning AND the carpets are clean!

Clean No SOap no chemicals

We like the fact that the cleaning is done without soap and chemicals. Service was excellent.

Cost is very high for the difference it makes

Some of the phone staff was very, very rude. But, Susan and Troy helped make up for that!

no chemical residue.

It was estimated that it would take 2-3 hours. The technician was there about 1 1/2 hours. The place where the kitchen and carpet meets up is still somewhat dirty. Also some of the wear spots seems to still show. Right after the cleaning it looked really good, but then next day you could see some of the walk areas. I think he could have worked a little longer on the really dirty spots.

Beautiful job. My carpets look great!

The associate was very knowledgeable about the product. The job was done very well.

My complaint is with the tile/grout cleaning. My window was from 4-6 and when we arrived home just before 4, we learned the technician had already been here for an hour waiting. We were not ready for him but he was eager to begin right away. He did not get the grout cleaned at all! When I pointed this out to him the excuses began that it must be something with our grout, he assumed we most likely "color sealed" it and that is why it looked exactly like it did when he got there....except for the 7 holes he made in the grout. And I need to mention the two rounded corners of my wall that are now scraped down to the metal! We showed him the seal used, which was NOT color seal. He did not offer to clean it again and said it would look different when it dried. No managers were around on Saturday and you are closed on Sunday, so I called at 8:00 a.m. Monday morning. I was told Shelly would be in that day and they would give her the message. By 5:30 p.m. I had heard from no one. I called again and waited 12 minutes on the phone until Susan became available. Her main concern was letting me know just how crazy that Monday had been. She told me there was a 30 day satisfaction guarantee and we rescheduled for another service on Wednesday. I stressed that I am a teacher so I can only do the 4-6 window unless it is a weekend. Tuesday, Shelly called with more excuses about how busy Monday was. I really feel like no one cared that I paid $290 for a huge inconvenience to my family with zero result. I explained to her my concerns and dissatisfaction and she said she would call me a week after the 2nd service to check in. When I told her I would be contacting her immediately if there was no improvement, it was silence on the other end. At 2:45 p.m. on Wednesday I was contacted at work that the technician would like to come then. I told them no and they showed up promptly at 4:00p.m. I showed them the previous damage and the highly soiled areas. They did a lot more prep work and even some scrubbing by hand and the cleanliness result was much better....about 98%. But now the previous holes are bigger and there are many more new ones. But more excuses----we must have "soft grout". My floor is 3 years old and I am amazed that it took 2 attempts for it to get clean and that so much damage was done. The Zerorez phone staff is very nice on the phone booking appts. but no one knows how to properly handle a dissatisfied customer. I feel that with all the repairs we will have to do, some of my money should be refunded to me. But I cannot in good conscience recommend a company that does not stand behind its product and service.

Very friendly staff. Did an excellent job cleaning our carpets. Love that it does not have the sticky hard feel that soap residue leaves.

The Tech kept me posted including pics before and after. Great service especially considering I was 1500 miles away.

chemical free and the service is friendly

The empowered water system.

The carpets were cleaned very very well however the technician that came and did the work was awesome!!! Service like his is what sets companies apart from others. Thank you and please let him know how much I appreciate his help and work

Thanks First name removed

I liked that the products are pet friendly. I liked that the technicians were clean cut, well spoken and more importantly product knowledgeable.

I haven't seen any other product or company clean like this before.I have had one other company out several times and not once has it looked even close to this clean.The technician was really on his game and did an outstanding job.When my carpet or tile needs cleaning I will be asking for Mr Hammond again.
Thank You
Mrs A LeMoine

I am happy with the quality of the service, BUT the ACTUAL END pricing was twice the quote ? I was not home and my husband did not question it and paid it. The tech added all kinds of fees and additional square footage charges (including a non-existing hall way) I am very disappointed. I contacted my local Zerorez office and they promised to look into it. It's been a week without any further response from them

good job, nice young men

I like how quickly the carpets dry and how fresh/clean the house it after my tile floors and carpets are cleaned. Used Zerorez 3 times now and will never use anyone else ever again. Have recommended you to my Mother and a Co-worker so far...... :)

Polite and efficient employee Came on time Took spots out of carpet I was happy with the results of how the carpet looked after cleaning Carpet was not too wet so it dried in a day