Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87386 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2015 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

Professional, friendly staff from scheduling to technician. No up selling or pushy service.

Report a concern   September 13, 2015 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

The guys were extremely professional and friendly... felt comfortable with them here. And my carpets look wonderful, even the white wine stain came out!

Report a concern   September 13, 2015 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

The results were great and the tech was so polite and helpful!

Report a concern   September 13, 2015 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

I like that at least once a year you offer the "mix and match" deal for both carpet and tile. Seeing as I have all tile, this was great!!! I'll definitely use Zerorez again in the future!!!!

Report a concern   September 13, 2015 — Rated 10 out of 10 by Dennis Cain Zerorez Phoenix
What do you like about our products and services?

I am very happy with the service and results from your technician Paul. Thank you.

Report a concern   September 13, 2015 — Rated 6 out of 10 by K.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My tenents had one dog who was always in the master room. He was,house trained so no trace or urine or feces. After the,cleaning it seems as though it made the smell more concentrated. It reeks of dirty dog.

Report a concern   September 13, 2015 — Rated 0 out of 10 by M.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My couch was not cleaned at all. I have a second appointment tomorrow and will give a good review if it's actually cleaned

Report a concern   September 13, 2015 — Rated 10 out of 10 by V.W. Zerorez Phoenix
What do you like about our products and services?

The technician was VERY knowledgeable and friendly and worked very hard. I also thought it was great that you have female techs. Carpet came out great.

Report a concern   September 13, 2015 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Very professional presentation and explanation of products - excellent job done on all our furniture!

Report a concern   September 13, 2015 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Excellent results, professional staff

Report a concern   September 12, 2015 — Rated 3 out of 10 by A.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The whole process was rushed, took less than an hour and technician did not have a lot of experience.

Report a concern   September 12, 2015 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Brandon was AWESOME!

Report a concern   September 12, 2015 — Rated 10 out of 10 by W.D. Zerorez Phoenix
What do you like about our products and services?

Very good service. Carpets look great!!

Report a concern   September 12, 2015 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

First name removed and his crew were great. Very knowledgeable, polite, and informative. They did a great job on my house and I would highly recommend them.

Report a concern   September 12, 2015 — Rated 10 out of 10 by Karen Kramer Zerorez Phoenix
What do you like about our products and services?

I was just amazed at how beautiful my tile came out. Kept hearing about Zerorez on the radio, and took advantage of the 3 room tile special to see if it really was as good as the radio made it sound. It was all they said it was and more, I could not be happier. I will be calling in the next month or so to have all of my tile floors done!

Report a concern   September 12, 2015 — Rated 6 out of 10 by H.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets did not get as clean as I expected

Report a concern   September 12, 2015 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Polite reps, great service, happy with results.

Report a concern   September 12, 2015 — Rated 10 out of 10 by Douglas Miorandi Zerorez Phoenix
What do you like about our products and services?

Timely arrival, very personable and professional technicians, and a superb cleaning at a reasonable price. what more could you ask for?

Report a concern   September 12, 2015 — Rated 5 out of 10 by D.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Too expensive...

Report a concern   September 12, 2015 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

I like the idea on combining carpet and tile cleaning you had on special. The service tech was very good.

Report a concern   September 11, 2015 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

Everything was left clean and sterilized. However even after the reps said they would treat the carpets with the extra cleaning solution to rid the pet smell, the odor remained. The reps did a good job. But I would not have paid extra for a solution that did not work. Nor would I pay for them to come back and do additional treatment. If there is knowledge of pet soil, then the proper treatment should have been quoted in the first place. I feel zero res is good for a standard carpet cleaning, but I think the max should be done to rid of pet smell instead of trying the minimum standard first, then offering to come back for a more aggressive service.

Report a concern   September 11, 2015 — Rated 10 out of 10 by Wayne Tableman Zerorez Phoenix
What do you like about our products and services?

Your representative did a great job on our carpet and our tile looks better than it has for years. Thank you. We will definitely use you again.

Report a concern   September 11, 2015 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Cleanliness

Report a concern   September 11, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Excellent, efficient cleaning. Professional demeanor of the service technician.

Report a concern   September 11, 2015 — Rated 9 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

The technician was professional and did a great job cleaning the carpets and tile

Report a concern   September 11, 2015 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

The carpet feels really clean after the service and I have really liked the service techs

Report a concern   September 11, 2015 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

This was my second visit from Zerorez this summer. Good service again. Zerorez rep was friendly and professional. The service was priced for a good value. My only concern is the carpet that was cleaned. I'm still waiting for the carpet to dry and hope that it will flatten out again once completely dry. It's a bit wavy right now.

Report a concern   September 11, 2015 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

The ease of scheduling, the follow up for appointment confirmation and the prompt arrival of the service technician were all excellent. The cleanliness of the carpet without residue or chemical smell is very good.

Report a concern   September 11, 2015 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

friendly nice people working for you!
nice service nice cleaning job!!!

Report a concern   September 11, 2015 — Rated 8 out of 10 by P.J. Zerorez Phoenix
What could we do to improve?

Do not like the up-selling


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