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based on 84536 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpeting looks great. I am so happy with your company and the technician, Kevin, was so nice and did such a thorough job.
Very professional througout the entire process, from booking the appointment to the technician and the service he performed. Lewis was friendly, thorough, efficient and I felt comfortable with him in my house with my wife and daughter when I had to leave for work.
no soap.,,,,,looks great!!
Really liked how well the grout was cleaned on tile floor and not rough feeling carpet after the cleaning.
Excellent quality products and polite and kind technicians.
I like the fact that no chemicals are used in the cleaning. The tech was friendly & professional. My service took less than 2 hours & everything looks great!
Thank you!
It got very pricy for just three rooms and my tile there were lots of add on and the technician did not go out of his way for any thing. My friend has a bigger house than i do and bigger rooms and was charged considerably less and the tech even did the tile in her bathrooms for free. I got charged for two rooms in my kitchen and when she had hers done she was only charged for one and her kitchen is bigger than mine. also my husband and I were there to move furniture back and forth and the tech knew that and still didn't grout under a bookshelf and stand that we could have moved when he got to that area. Was very disappointed as I paid 400.00 to have it done and could have replaced the carpet in two areas for that much money.
Your carpet cleaners are always very professional
The no residue and chemical free products. I was so impressed with the results and purchased the cleaning kit as well. James our tech. was so professional and kind. He treated me with great respect and complimented our new home. He did an outstanding job and offered great cleaning advice to keep our home looking nice.
What I like best about your service was the attention to detail and thoroughness of your technician Steve
both excellent
everyone I talked too and came in contact with very nice and helpful...
The technician was friendly and professional, he arrived in a timely manor and got right to work. The job was done quickly and our carpet looked great!
My tile floors and carpet are so clean and fresh!
The guys did a fabulous job! We will definitely call you again!
So far so good. It's been a day but they look like they are clean. The technician was very good.
Carpet came out really clean. The tech Sean had great customer service. Thank you
You get the sense early on when you listen to the answering machine going through the prompts this is a customer friendly company. The services provided are accurate and timely. Andrew who came to our home was very polite, professional and did a great job.
Very professional and courteous. My carpet and tile/grout has never looked better!
Technicians were very friendly and helpful. Happy with results.
I like knowing there will be nothing left in my carpet that could harm my little granddaughters playing on it.
On time service and you made sure I was satisfied with the results.
Very professional and communication was at a very high level. No worries if the technician would do a good job
Healthy and amazing cleaning ability!!
clean environment friendly I believe
An easier question to answer is what I don't like, which is NOTHING! I had not heard of Zerorez until a friend gave me a gift certificate to get my carpet cleaned. To be honest, my carpet was past being worth getting cleaned so I had my grout cleaned instead. I can't remember the name of the employee that came to my house but I was extremely impressed with his professionalism and the job he did on my tile & grout, it looked brand new even though it had not been cleaned in over eleven years.
My father had a family member stay with him that unfortunately brought bed bugs into his townhome. My Dad is 81 years old and to say he was stressed is a major understatement. Brian Hamilton and his partner steam cleaned my Dad's carpet. It was on a Saturday night & they had run late but they more than made up for it in the job they did at my Dad's house. My brother had spilled a plate of spaghetti on my Dad's carpet two or more years ago....unfortunately my Dad had already gone to bed & didn't discover the disaster until the next morning. We were having the carpet steam cleaned as part of the process of getting rid of the bed bugs, after that my Dad planned to have the carpet taken out & tile put in. I am telling you, it was unbelievable what his carpet looked like when Brian & his partner were done cleaning....it looked SOOOO incredibly much better that my Dad has not mentioned getting rid of his carpet!!! I cannot put into words how impressed I was. Not just with the awesome work Brian & partner did but in how they treated my Dad, with such kindness & patience that is not often seen in this day & age. Even though it was late on a Saturday night when most 'kids' their age are thinking more about what they would rather be doing....Brian & partner gave 100% to cleaning my Dad's carpet. That meant so much to me as I was so worried about my Dad....the stress of the entire situation had taken it's toll on his health (he'd been in & out of the hospital twice within three weeks of the night his carpet was cleaned).
I have since done nothing but brag your company to my friends, in fact some accuse me of getting paid to brag about your company as much as I do.
My friend Fran Anata's mother passed away & this Saturday (28th) is her memorial service. Fran has family coming out & she needed her tile, grout & carpet cleaned which had not been done in over twelve years. After hearing me go on about Zerorez she called and had it cleaned by your company yesterday. James was the employee that came to do her carpet. That poor kid had problems with the company van but constantly called to update Fran as to what was going on & trying to give a time he would be at her house. Ultimately he got to Fran's house a couple hours late but again, James was so awesome at his job and did such a great job that once again, I was impressed but it was neat to see another customer as impressed as I was. I also thought it nice that as part of the apology Zerorez cleaned an extra area for Fran with no charge to make up for James being late (through no fault of his own).
I don't know how you guys get tile, grout & carpet looking brand new clean with just natural citrus & water or how you find such GREAT employees but I am thankful my friend gave me the gift certificate because you're company is the ONLY one I will use and/or recommend to my friends.
I would be absolutely ok if you used my name but would ask you not use my name when talking about my Dad's issue, only because he's very embarrassed about the whole disaster even though it wasn't his fault in any way....and I would have to ask Fran before her name be used but if you can use it without names, absolutely....
it was expensive, however it got out stains that i didnt expect it to and there was no chemical smell after.
My carpets look wonderful....Your technician was courteous and professional and was very careful around my home. I like the smaller appointment window and your follow up
Pet odor smell. Stain still shows a little bit