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based on 87345 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service from Luis. Very thorough in cleaning our carpets and rugs. Knowledgeable and professional. I will recommend Zero Rez to friends and plan to use you again next cleaning.
very clean and quick drying carpets.
I like that my rugs look great and your people are very nice and professional.
Very organized and cleans very well. Friendly guy as well.
Great service and great techs.
The end result, no residue.
I thought he was very thorough and it made my carpet look wonderful and I love the odor it left. Thanks for the great experience.
The guys were GREAT! I did Noticed after the carpet was cleaned in the guest room that some black stuff came up only in one area on the carpet when we checked the next day.
they were quick and informative about the service and what they were doing. I like the fact that it dries relatively quickly.
Well I'm a little neutral on this. My service man that came out was very helpful. He saw that we had dogs and they were some urine stains in your carpet. He quoted me $283 to really treat the spots and really get everything out. He later came in and asked if he could pull the carpet up he's wanted to check out the pad underneath the carpet. And saw that our pad was lying and that the urine stains didn't penetrate all the way through. Which I was very grateful. So I didn't have to pay the $283. So he went through with his normal routine cleaning which is what he mentioned I needed only. After he was done, we inspection the carpet. It looked clean and everything. I waited for the carpet to dry but I noticed that just my rooms didn't smell fresh. And the urine smells were still there. So, although I was happy that he took the time to inspect my pad and made the carpets look really clean, I was dissatisfied that the carpets Just didn't smell fresh and the urine smells were still there.
Abe & new Mr. Jordan were very willing to please in getting the Carpet cleaner. Nice guys!
They were on time and cleaned as promised.
No harmful chemicals. Your servicemen were very cordial and professional
People were great!
Guys were just great, job is Beautiful very satisfied
Great quick service. Got out dark grease stains that I never thought would come out of my carpet
False advertising. Your commercial says the drying time is about an hour and if still took 7 hours to dry to the touch and overnight to dry completely. My carpets still have the same smell they had before I got them cleaned and all the spots are still there.
No smell!
The cleaners did a very nice job. No fault that way. I was however disappointed that there was an immediate $100.00 add on charge after using a black light on the carpet. Apparently there were urine strains from a previous pet. One of the reasons we wanted the carpets cleaned after we moved in. You could not see them with the naked eye, but they were obvious with the black light. I guess I would have thought if you were cleaning carpets there would not be an additional $100 charge to well, clean the carpets on top of the quoted 3 rooms for $133.00. Our total quickly came to nearly double the advertised price.
John and Nicole were courteous, and did a great job on our rooms. I was disappointed that your payment software on Nicoles phone didn't allow me to give them a better tip than the $3 cash that I had on me. I'll be better prepared next time when I use your services again. Thx. First name removed
Chemical free. Does an excellent cleaning job. I am sold on the product.
Joshua George was great. Very friendly, knowledgeable. Did a great job.
Service tech was great and carpet looks great
Josh the technician was very knowledgeable about the services offered and was very professional during his visit
The Guy who did the work was early and friendly and did a good job.
They seened to be more nature friendly and there was little or no odor. Darin was friendly and efficient.
Get the carpet cleaner.
Non use of chemicals
Very professional. Very informative.
My overall experience was a good one. The two young men that came to clean my carpets and sofa did a great job. They worked efficiently, were polite, and the carpets and sofa look great. I will use you again in the future. Thank you!
The service man was awesome.. Very polite and hard working. The job was beautifully done.