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based on 87345 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was upset at the carpet cleaning. We had previously had you clean almost white carpets in our 2 story rental a few years back and the tech did an amazing job then. I wish i would have looked at the carpet before paying to ask questions. I had taken before pics just for comparison but the after pics weren't that much better. Disappointing this go round.
The tech that came was thoroughly knowledgeable and honest, lowering the price when he realized our area rug was not 8x10, but 5x8 instead. He also cared about how the carpet cleaning turned out...I appreciate that!
Technician was condescending and rude.
Ty- was excellent!!! I did a great job!!! I rate him at a 10!!
Your employee showed up several hours earlier than expected and we hadn't moved furniture. He helped to do that. He was very friendly and polite. He got right to work and even tried to get out a mystery stain.
They work! !!!
Awesome job! Our tech was fantastic...he deserves a big raise!
I requested for the technician I had originally because he did a good job. He did a three step process by treating, scrubbing and then used the carpet machine to suck it all up. The carpets looked good. This time I honestly don't see much of a difference from before and after cleaning.
The person that came to do the carpet was great. Very friendly and efficient.
Very fast, efficient and great quality of service
Very informative, on time, pleasant and profess
Make sure your equipment is functioning properly as I was left with extremely wet carpeting and had to use floor fans to dry it overnight.
stains still there
Was a waste of money and additional expense to eliminate odor in the dining room rug and master closet.
Would not use the company again or recommend based on our experience.
Quick and very professional
Great customer service. Great technician. On time.
Technician was great! Did an extraordinary job on the furniture and area rug.
Did a very nice job of cleaning and dried faster than regular shampooing.
people are helpful and friendly. Carpet looks great.
Customer service was perfect. Thought the cleaning would be better based on your advertisements.
Clea and no smell
EVERYTHING!
On time. Polite. Helpful. Good job.
We wanted to have our tile cleaned but the grout was coming off in some places. The recommendation was to have it cleaned anyways and re-grout our entire house. We decided to pass on that. In general the experience was not what we had hopped for even with the carpet cleaning. It took almost 24 hours for the carpet to dry with fans running which made me feel like they could have extracted some of the additional water on the carpet. We elected to have the enzyme sprayed in the rooms and it honestly smelled like sulfur. I was not personally there to witness but my wife was and said we are not using them again it was not a good experience.
The carpet looks and feels clean and the technician was prompt and very courteous.
The carpet SMELLS clean!! The staff are terrific!
Service - John was my tech. He did an outstanding job. He was patient with me, as I asked questions and sought solutions to some of my carpet, stone and leather cleaning problems.
He spent the necessary time to do a great job cleaning carpets that had never professionally been clean before - He removed spots from our carpet that I thought would never come out.
Product - Whatever the magic is in the Zerorez water it is remarkable. Our whole house looks and smells clean like new. I wiped the walls down with the Zerorez water.. and I mean wiped - no scrubbing they look newly painted.
Always calling Zerorez for our carpet and floor cleaning needs.
THIS IS THE VERY FIRST TIME THAT A TECHNICIAN TOOK THE TIME TO BRUSH PRO EACH ROOM AND THEN CLEAN IT AND HE WAS SO GOOD MY CARPET LOOKS BRAND NEW I COULD NOT BELIEVE THE DIFFERENCE IN THE CARPET AND HOW IT LOOKED. THANK YOU LUIS FOR SUCH A GREAT JOB
First of all both technicians I have had have been very professional and I felt comfortable with them in my home. The carpets look wonderful!
Thank you so much. I recommended your service to two friends at church today.
Excellent technician. Did a thorough job. Furniture looks great.