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based on 87345 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians are knowledgeable about the products. They explain the process and have always been very pleasant.
The techs were wonderful, and I like that no soap residue is left on my carpet. However, the carpets are not at all clean! There are 2 spots where my dog sleeps and the (beige)carpet is still dark gray there. I understand that urine stains require separate and additional cleaning, but this is just normal dirt/oil. Also, my carpets (and house) now smell like wet dirt. Out of curiosity, I just used my SpotBot on a spot of carpet in the middle of the hallway and the water that came up was still dark gray--just like before. I feel like I just wasted $232 for carpet cleaning plus $100 for the additional "protectant" for absolutely nothing. Is this a normal result? If so, I am extremely disappointed and will not be using your service again or recommending it to anyone. If not, then I would like the problem fixed.
The service man, customer service and the finished product.
The way the tech (Allison?) was so professional and worked very hard to remove three spots that myself and two others could not. She did a fantastic job and the results were amazing. I am sold on your people, products and results. You are the best for carpet cleaning of anyone I have used in Scottsdale in the 33 years that I have lived here. Thanks!
Great job & Dillon was super. Thanks!
Prompt and professional
Great customer service and proactive communication.
I like that the products they use are friendly for kids and pets. I have always had good experiences with their staff.
I like how clean the carpets get with your treatment, though I wish the technicians weren't obviously forced to try to upsell you on products and services while they are here. That part is annoying and hard to deal with.
clean, no soap, fast
Fast and efficient
They show up on time, technician looks professional and the drying time is great.
Really like the concept of cleaning without chemicals -- worked well, will definitely reuse and refer.
Very professional and helpful. I trust the process used for cleaning and the empowered water that I use in the home all the time. Thank you!
prompt service, good results,courteous reps
The best carpet cleaning company
All of it went well took care of what I needed
Quick, honest, forthright service. No smell from the cleaning, and it dried quicker than the 4-8 hours we were advised of (weather permitting of course.)
We still have a huge stain spot in one room
Technicians are always very friendly and professional. They did another great job! I'll never use anyone else but Zerorez now!
Looks and feels great!!
Great job by Jeff
The technitian was on time(actually early) and friendly. He took care of our carpets without much issue. Spent some extra time in a heavily trafficked area to ensure it was sanitized and clean.
Dustin did an amazing job cleaning and restoring all of the floors in our home (tile and carpet) to their beautiful original condition. We are thrilled with the outcome and plan to do this on a regular basis. Knowing that our home is deeply clean (without harsh chemicals) is such a comfort.
Technician was punctual and professiomal. carpet only looked this good when new. Highly recommend
Very easy to make an appointment online, great service, great technician
Cost effective but really great quality. Tech was great!
Everything!
Asked for shoe covers and some foam squares to set furniture on. Cleaner told me he would give me some, but left without providing.
Everyone I spoke with was VERY nice (Kate, Paul, Audrey and Kevin)