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based on 87344 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tile cleaning was incredible
I especially like my carpets cleaned with no soap or chemicals that harm me or my family.
I know this high PH water extracts dirt and oil better than any other method of cleaning.
Also, the service people are very kind and diligent in doing a great job. I received good service
with scheduling and Steve was on time and very willing to make me a happy customer.
Thank you Zerorez for all you do to help me keep my home clean.
Sharon Hall
My carpet was not very dirty to start with but now that it's dried I see the small stains still there also the lines made by the machine are hard to remove.
The quickness of drying time. Also the non chemical based solution used to clean carpets.
More natural
Professional service with good results!
That it was safe for kids, drugs fast, looked amazing, and the man was very professional and quick and effecient
on time, friendly, good bang for the buck
Punctual with appointment. Service is the best. Once a year I contact Zerorez to have them come out and clean the entire house where there is carpet. Robert, the tech that came out did a GREAT job, he kept asking if all was done well. Very pleased with Zerorez's entire staff.
Customer service has been great. After my first treatment, I felt there were some high-traffic and pet areas that didn't quite get clean. The tech who came out the second time used a different attachment that really pulled the pet hair out and grime of the carpet and it looks much better now. Also, after the first treatment, the house smelled like "wet dog" for a couple days. After the second treatment, it smells fresh and I'm very please. I'm still not sure what went wrong the first time, but I'm happy that zerorez rectified the issue and recleaned the areas of concern at no additional charge.
The stains always come out of the carpets and the workers never rush and are very thorough. We have been a customer for many years and have always been more than satisfied by the hard working, extremely polite men that have always come to our house. I feel terrible that I never have done a survey in the past years but please give all the past and present workers that have served us all 10 marks- excellent! Your company is higher in price but as long as you keep your staff of workers then we will be loyal customers. For the 2 men that cleaned for us on Monday, they were so wonderful that I wanted to tip them but they refused the money due to your company policy. I would give your company a negative mark on that policy, these men are go above and beyond and are always so polite- something you don't find anymore and if a customer wants to give something extra, then by all means they should be able to accept with a smile!
Cleaned as advertised without up charging...cleaned as well as possible
consistently good employees
Great service, professional personnel. Dillon was knowledgeable and professional.
Quick, professional, smelled nice and technician was knowledgable and courteous.
Showed up on time. Floor looked pretty bad, but after the service, they looked amazing. I did not have high hopes. Zerorez did a great job.
My carpet came cleaner than any other service we have used in the past 10-15 years.
Didn't like the smell after the carpet was cleaned and we had to mop the floor from the water left.
Professional and friendly staff, efficient service!!
On time and quick. No harsh chemicals used.
Very well mannered gentlemen that came to clean my carpets
Clean and professional. Punctual
Timely, courteous, informative, clean, performed as stated. Very satisfied with service and cleaning provided by Jeff K.
I always hear the ads from the radio, specifically talking about pet odors and stains (John Jay and Rich Show). I was instructed that the stains and smells would not be guaranteed for removal. I do understand the phone quote can change, but all the sudden I had a $280 quote that went to over $800. We paid $663, which was discounted, but I was not prepared to pay such a high price when you advertise $129 for 3 rooms. I felt like I was scammed, I would not recommend your company.
The man that came and cleaned our carpet was professional and did not try to over sell us to up the quoted price. The cleaning came out great and we are very pleased with our clean carpets.
I felt the pricing was reasonable. The technician was friendly and the results were very good.
Young man was very helpful and pleasant.
Quality service and clean carpets.
Your service tech. did a great job, very friendly. Would highly recommend !!
Carpet looks great and feels nice. There is no stiffness to the carpet that I have experienced with other cleaners.