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based on 87344 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service and result was excellent. The customer service informed us of their arrival time and they were prompt and efficient. Dustyn was our technician and he was dressed very professional and he communicated with us the process and showed us the results of the job as he completed each room. It was a big job and Erich showed up to help and he was wonderful as well. They were both extremely hard workers and friendly. I like that they use a natural process with great results. I am using their water to clean everything in my house. I love that it has no chemicals and it works great. I was pessimistic but what a great product. My carpets and couch look great. There is no chemical smell or stiff hard carpets. My house smells fresh and clean. I would definitely highly recommend Zerorez!!!
Technician was fast & courteous.
Great results
I gave a description of the area I needed cleaned, 25 stairs an area about 20 feet and one master bedroom. come to find out there are only 16 stairs and 10 feet of hall way so the man cleaning the carpet made no adjustment to the bill for the work that was done. I paid for the estimated price of 217 which should have been 50 dollars less because of he 9 stairs less than the quote. I am very happy with the results but, it makes me wonder had I said 30 stairs would I be out another 100.00? not likely to use again and I will tell my friends estimate less than there is.
Carpet looks good!!!
I find it interesting that you advertise quick drying time, took 8 hours also carpet was stiff to the touch maybe not crunchy also advertised no crunching carpet. After carpet dried I vacumed to soften fibers and got tons of dirt out of the carpet? Would think the extraction process would have pulled most of the dirt out instead of leaving it in the carpet. So really for the extra expense of your cleaning I think not worth it. I would get the same result with a steam cleaner for less money. I probably will not use you again though I did like the person who preformed the cleaning very friendly and professional!
Carpets turned out great and Tech was awesome too
The service tech, Gavin, was great. He was on time, informative, and respectful. I am completely pleased with his service. However, there were still dark areas in high traffic areas of the carpet, mainly on entry areas to the carpet. Gavin explained high traffic areas may still appear a little dark due to increased wear. When the carpet dried, a few areas still looked dark. The next morning before I moved furniture back, I vacuumed again. I collected more fiber, which I anticipated, but also a significant amount of dirt. I then took the empowered water cleaner that was left, as well as carpet cleaner I had on hand and attempted to clean the areas that still looked dirty. I was able to remove additional dirt (visible on the rag). I also removed a stain with a carpet cleaner I had on hand that the empowered water cleaner was not able to remove. Overall, my carpet looks much better, just a little disappointed with the dirt left behind.
Carpet felt very clean.
My carpets are clean and look great. They also dried quickly. Service was fast and timely.
I've used you guys multiple times in the past and this time the experience was horrible!! I will never look to use your sevices again or refer them to anyone else like I've done in the past.
Quality and friendly employees,
There are no chemicals
Great product and professional serviceman
Service was great and was very happy with results.
You have great customer service and response time.
dries quickly
Gavin, my tech, did a super job. Carpets and floors look great. He was kind enough to explain things all along the way.
My technician was nice and polite. My carpets look great!
Very knowledgable, Courteous,explained everything and exuded Honesty.We loved both gentlemen.
You bring your water and take it away.
Goose was very professional and detailed with his work!! We plan on only using Zerorez and request to have Goose on our account. Thank you!!
I was so impressed how clean the tile and grout got. I had no clue the original color was white! So happy with the services and results!
Always done to the highest standard. I feel that the carpet is clean instead of full of soap when it is supposed to be clean.
Extremely thoughtful customer service and the carpets look incredibly better afterwards.
it got our carpet a lot cleaner than I thought it would and I like that it does not leave any residue behind.
I appreciated that Troy didn't try to upsell what I didn't need! He did a great job cleaning!
Carpets look great!
Hi Price. This is the second time the price for your service was well above the phone estimate.
Everything.