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based on 87799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You process and your teck Troy.
There is no chemical smell when you go into the room. My technician was very friendly and did an amazing job cleaning the sectional couch.
Everything!
I requested carpet AND tile cleaning for my appointment. My husband didn't realize and the technician left after only cleaning the carpet. My husband then called the tech to have him return for tile cleaning, the technician said he would have to check with the office and call back. We never received a return phone call. When I later went to view the job, once again the carpet did not appear clean and was extremely 'stiff to the touch, check your records, same complaint a few months ago!! Shame on me for giving you guys another chance. I have since had the carpet recleaned by another company and it turned out great, soft, like it should be. Oh they charged $164 vs your $293 for same area!!
I love the fact that Zerorez does not use any harsh chemicals. There has never been a stain on my carpets that they have not been able to get out. I also use the Empower solution in my hand-held spotbot for quick cleanups after my dogs in between carpet cleanings, and it works great! The technicians who come to my home are always so nice and polite and so ready and willing to do whatever is necessary to get the job done well. My carpets always look beautiful after every cleaning! I love Zerorez and will NEVER use any other carpet cleaning service!!! :D
Man that gave us service was very professional. Carpet is very clean.
Carpets look great!
Fast professional service
Service has always been amazing, very prompt and great job as always.
Clean,Fast & Friendly
Carpet still smelled like the old residents and the price changed drastically when the technician came and for over 700 dollars I would have just rented a rug doctor for the smelly but clean carpet for cheaper
To have a area treated for pet urine was 25 dollars for a 3×3 inch area was disappointing.
Nothing; you were great! :)
I wish I had of had them clean our tile and I did not realize they would clean auto carpet. I'll have to save my pennies.
I really appreciate the fact that you can clean a carpet so thoroughly without using any chemicals!! My carpets are clean and still soft! No stains and no stiffness from chemicals left behind.
Our technician was very friendly and courteous, he explained how the "special" water worked and I bought some. I was also able to get an appointment in a timely manner.
I am not sure if you disappointed me or not, but I was not happy with the living room rug. I am going to try to improve upon it myself. The carpet is only 3 years old, I will also be contacting the carpet people to see what they say. Again, I'm not sure it's anyones fault I'm just going to see if I can get it better.
Took almost 20 minutes on hold and booking appt
not disappointed....your employee was courteous, professional and efficient. carpet is clean and soft, as advertised. not liking how wet the carpet was, the long drying time and the "environmental" fee (seriously?) also, the 'seam' where two pieces of carpet are joined is very visible now. might recommend to friends, with an explanation of my experience.
Carpet is clean does not feel soapy!!!
I don't think expectations were set appropriately when I set up my appointment by phone. I was only told when the employee had arrived at my home that the high traffic areas were most likely not going to improve with the cleaning.
I love the fact that the carpet is not sticky and they dry real fast. I will continue to use Zerorez. The technician was very professional and took his time to complete the entire job.
Nice work! Easy and quick :)
Friendly, Courteous & Efficient
Luis was very knowledgeable and made sure we had the right products to produce the best results for our carpet. I would highly recommend him and Zero Res.
Kevin, the tech that came to our home knew exactly what to do and took the time to explain the whole process to us! He was so well mannered and demonstrated great customer service! Our carpet looked great when he was done! We could tell that Kevin takes great pride in his job. Thank you Zerorez... Thank you Kevin! We recommend Zerorez to our entire family.
I have always had great results in the past however the stain in the carpet by the kitchen counter did not come very clean and I was disappointed in that. You have usually taken care of stains in the past for me.
I like the timeliness of service, the excellent results and knowing that the surfaces in my home are cleaned without harmful chemicals. Thank you so much Zerorez!
No chemicals