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based on 87799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, and did a great job!
Awesome service with friendly and professional employees. I would recommend them to anyone.
Tech was extremely nice. ButThe last time you guys came out. You didn't spray some chemical before cleaning like you did this time. I don't like the crunching of my carpet. So I feel it's not clean.
My name is Anne Last name removed. We had our carpet and one sofa cleaned on Friday of last week.
First, the carpets were cleaned well by the gentleman of zerorez. When it came to cleaning our sofa, he became unglued when I asked him to over some sections of the sofa. The lighting reveiled spots that he missed. There were many more missed spots but due to his impatience and disregard to my request to redo spots - I walked away. I shared with him my disappointment and though he requested to redo the sofa again; I did not want him to because by then he had made his inconvenience know.
I would like to request that another zerorez representative come and redo my sofa, please.
I did let me know that for $80 without the sofa seats that I did not feel my money was worth the job he performed on my sofa.
I hope that your would be reasonably to honor my request. I can be reached at Phone number removed. Thank you.
Quick, efficient, cleans well
Accidently got paint on chair, service came right out that day and was able to get paint off.
Fast, friendly and exceptional service.
Excellent customer service! Thank you so much for getting my carpets so very clean!
The tech that visited our home wasn't to the normal standard of customer service we've received from Zerorez in the past. He wasn't very clear in his instructions and explanations of the different services Zerorez provides. My wife was confused and unsure what to do as he did not refer to any previous work orders or history of our cleaning to try and understand what we've taken advantage of in the past. It wasn't until the end of the cleaning where he was extremely friendly and like a normal tech we've dealt with. He could have delivered this great customer service from the get go, but he unfortunately did not.
I was very pleased with the carpet cleaning especially how well a problem area was cleaned. It was hard to tell the that the area had been heavily soiled. Your technician was very courteous and capable and answered all my questions regarding the cleaning process.
Zerorez misquoted us and falsely advertise
No chemicals or detergents!
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Did a good job cleaning older carpeting
Everything and the service was great
The techniction was very knowledgeable of the porecess. Our carpets look like new. We will definitely use ZEROREZ again.
Great service, great product
Fantastic service, friendly and very personable employees. Was very attentive to showing how,what and where when cleaning the carpets and what to expect. Highly recommended and will use again in the future.
Worked -- car is all clean now! Just wish there was a promo running at the time to have saved some money. Tech super friendly and was out working hard in the summer heat no less.
I asked for my rug to be cleaned. It is made of Rayon, and they said it could be cleaned, and it now looks 10 times worse that it did before they cleaned it! I think it is ruined! Im so disappointed and angry.
Fairly easy to schedule. Eric was very friendly, respectful, knowledgeable and thorough. Plus the end result looks super! No more icky stains.
James Rall was extremely professional and personable. In addition, James was thorough in cleaning our homes carpets. I'm a satisfied customer.
Best regards First name removed....
Everything
The lady was very polite on the phone when calling to tell us the time of arrival. The gentleman was on time. He explained the process of using less chemicals but high PH water to clean the carpet. My husband immediately could tell a difference when he came home from work. The carpet dried in the time frame described.
Super quick job, super high quality clean. Want to do my tiles but the cost is high
The cleaner was friendly, on time, worked very hard. answered every question we had.
I like your method of cleaning carpet using higher ph water, less chemicals.
Heard a lot of good things on the Radio, wanted to find out for myself. Very pleased with Robert. He did an excellent job. The follow up with the supervisor was just a plus. Have had carpet cleaned by many other companies, but I am convinced now that Zerorez is our carpet cleaning company. Oh and the 10 yr old carpet looks almost like new.
Reduce the cost for hallways. It is very expensive. I am waiting the odor of wet carpets to go away. I still have a strong urine smell in my carpets even through we did not find any major locations. Approx 7 light spots of 2-3" or less in 3 rooms and a hallway. It took my rugs over 12 hours to dry.
No residue