What our clients think of us!

Your company was extremely communicative, timely, professional and did such an amazing job at cleaning the carpets. So fast too!!!!

Cleaning.

Very friendly technician and informative. We loved the water that we bought in the bottle, it works great!

Great customer service, efficient, great communication, neat work and on time.

I had my carpet and tile done.
My carpet still has stains that I was told you could get out.
When the teck started my tile, he only used the scrubbing machine and DID NOT use the tile brush to get in the corners were the machine could not get. Halfway thru he stated that the tile would not get clean and I told him he needed to use the grout brush so he went to his truck and brought one. This was only after I told him he needed to do this. He then scrubbed about 3 or 4 grout lines and said the tile would not come clean. I told him to forget it and to clean up and leave.
Obviously he did not want to clean the tile because he only wanted to do the bare minimum. My house was in disarray because he was to clean the tile and carpet.
I had to call another company that moved there schedule around to come to my house on Sunday morning at 7am to clean my tile. They did it the correct way and it looks great.

I hear a lot of commercials about how you are the best and that there is no stain you cannot take out well my carpet looks like it was just vacuumed and not cleaned.

Very disappointed and will never use you again or recommend you.
I will also be posting on social media.

Very satisfied with the results. The technician did a good job explaining the products and options.

Technician was pleasant, knowledgeable, polite and efficient.

I left a message today, I would like to hear from zerorez . I am not happy with the way my shower looks, I think it looks streaking and the floor is still dirty. Thank you

Great customer service and fair pricing.

Need to improve your customer service. We had confirmed an appt for Saturday to clean our tile floors. They were to come 2-4pm and at 1:45 we had not heard anything so called office we were told that 2 empl had not showed up and we were pretty much screwed. If employees had not arrived for work why were we not contacted earlier in the day. Why did it take us making a phone call to find out Apparently we were being blown off. We are both seniors and I'm having hip surgery so moving the furniture that morning was not an easy task. We were not happy with your empl response so asked to talk to a manager and she also came across that there was nothing she could.do. It was only after we got angry that she said she would see what they could do. Amazing how she all of a sudden had a cancellation and they would have someone out that afternoon. If they had called first thing that morning we would have ubderstood . you need to be proactive when problems arrive and work with your customers trying to solve the issues.

great results for a great price!

Friendly, courteous technicians and good service. James was great. Your offer to mix and match tile or carpet cleaning was perfect because I wanted to try the grout cleaning. I chose 1 room of grout cleaning with 2 rooms of carpet. I was skeptical about how clean the grout would get but after I saw how beautiful it was, I had James clean all my tile. I was literally astonished that the tile grout looks like new. Absolutely beautiful! Great job zerorez!

Tech was great
Floors look great

Although I usually highly recommend your service I wasn't as satisfied with the service this time. Thought the tech was a bit in a hurry

Great job cleaning the carpet, removed stains that prior carpet cleaning by another company
had left behind. Highly recommend

the customer service was Great! The technician was very friendly and professional! He did a Great job and then walked around with me to make sure everything was ok!

Distruction of property (staircase/banister) chipped/removed paint with the hose.
We now have to spend money to repaint.

Done quickly and got out the spot that had been on my carpet for 3 years.

Technician was friendly & knowledgeable. Prices are pretty good.

Very well organized from online appointment creation to service performed. Technician was great and experienced. The end result was fantastic.

Fresh approach to cleaning. Less/no chemicals

Extremely efficient, no smells or residue

I had used Zerorez to clean cerramic time at my Mom's house around 18 months ago and she had an oustanding technician who went above and beyond to clean the tile and grout. The floors had never been profesinally cleand the the zerorez process did an outstanding job of returning the grout color to its original terra-cotta color.
I have since used zerorez two times at my house with less that outstanding results. The first time was around 12 months ago and before he started the the technician said he would not be able to clean the grout to it's original buff color and he didn't seem to try moving the wand at a slower speed in order to try and clean the grout more thoroughly. He also missed some areas and had to go back and clean the areas he missed on the first pass. I figured he might have had an off day so I decided to give zerorez amother try last weekend and I am sorry to say the techincian did lower quality work than the first guy did at my house. He did the same quick pass on the tile and in most areas it left a white haze on the tile. He also on missed the most basic tecnique of cleaning while moving backward so you don't leave footprints on what you just cleaned. This reminded me of the phrase don't paint yourself into a corner. This backstep cleaning method is a little more cumbersome since you have to start with the areas furthest from the door and work backwards while pushing the hose backwards towards the door. We had to have him go over a few areas to clean up the worst of his footprints.
I would be more than happy to duiscuss my experience with zerorez Phone number removed.

Our carpet is only a little over a year old so I had hoped that the wear pattern (crossing from master bedroom to bathroom and closet and in the closets) would have come up cleaner than they did. The few mysterious stains we had did come up but I am not real confident they will stay gone. Time will tell on that.
Can't remember who we had come out but he was excellent - friendly, knowledgeable, sold us on the teflon spray and calculated the extra expense for the additional floor we had him do.

The tech was so nice and personal. We would like him back again

Zerorez is on time, professional, reasonably priced and they do a great job!

Employee (Colt) was very thorough and informative and the final product came out great

I like that harsh chemicals are not used to clean flooring.

Last week we used your carpet Cleaning service for our home. We had heard about the zero residue process and wanted to use this type of process to keep moisture at a minimum in the padding below the carpet. Unfortunately our experience was mixed; the service guy was a "hard sale" experience for about 40 minutes. We had 159.00 reserved and anticipated spending only this amount based on my conversation with your office when I arranged for the service. Our home is 1400 square feet but only 3 rooms (bedrooms) have carpet. Your service guy suggested several "additional processes for our carpet; we attempted to say no as we are on a budget but we finally caved in and spent way more then we had anticipated since the service guy continued on with his "service option" discussion multiple times. I personally had an anxiety attack, which was very uncomfortable. If this is your companies policy, as in hard sale the customer, it would be much more pleasant for the customer to be informed prior to the arrival of the tech. Maybe "options and pricing" could be discussed during the initial phone call. During my initial phone call I did say no to all of the additional services suggested. Please advise your cleaner that when the customer has told him no several times, no means no. We will probably not use Zerorez again based on our experience.

Thank you
Name removed

On time, very efficient and floors look great