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based on 87322 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was very easy to get an appointment as they fitted me in the very next day as a cancellation had opened up. The technician arrived right on time and was very polite knowledgeable and happy to please.
Called me back when I couldn't wait on hold anymore. Early to appt time. Didn't call to tell me the arrival time. He was waiting for me to get home before appt time.
Great!
Joel was a steady and hard worker. I think the demonstration using the small wire brush on the grout to show the dirt is a bit ingenuous though. Forgot to ask if grout is scrubbed with a bristle brush will the sealant be removed?
I liked the way my carpet felt afterwards
Chris was competent
Pprofessional and accurate. Bravo chris! Name removed
Friendly worker, answered all my questions, carpet feels and looks GREAT .. He did a wonderful job.. : )
I have sent you pictures. Pretty bad job.
The technician, Dave Moore did a super great job of getting the carpet clean in our rental town house. The carpet is 13 years old and and had some tenant abuse. I didn't think it could get that clean. He also cleaned the tile and grout and I will never do it again myself on my hands and knees.
My carpets look brand new and they were very bad before!!
Love the way my carpets look and feel after being cleaned with Zerorez.
The tech was very knowledgeable and friendly.
When I call you again, and I will, you will know I like the service! I'm done with this survey.
No soap residue! Love to have the tile and grout cleaned. Friendly people!
Thank you so much for your good customer service. I really appreciate that the tech really listened and tried their best to get some stains out. The carpet is very soft and not stiff at all.
Love Zerorez! My wife and I are always blown away how it makes our carpet look almost new every time, even with all the abuse it takes. My wife First name removed was particularly happy with the tech that provided the service, Joshua George. She said he was very knowledgeable and professional, and hopes to get him again next time. Thank you Zerorez!!
Prompt and friendly service. Great value. Carpets look amazing!
Wow, Zerorez! You made everything so easy, I thought I must have left something out of scheduling my cleaning. Luis arrived on time and when finished, he let me know about a special spot which he took care of. Thanks, and I will be recommending your service.
Excellent service and cleaning technology
The technician was very professional and courteous and did a great job.
The technician was extremely nice, he explained everything about what he was going to do. The carpeting looks like brand new even the place where my mother spilled food and coke by her bed you can’t tell that mess was there. I give the technician a 10 and would tell anyone to call them and get there carpet cleaned.
First cleaning left issues. Free follow up cleaning fixed most issues but still left uncleaned
areas along baseboards
Easy to schedule, timely appt communication and tech arrival. First time customer. Carpet appears clean.
Quick, clean process. Didn't leave a messy, sticky, chemical smell or puddles. Professional, courteous, and a great value for the services rendered. I will be a Zerorez customer for life
Friendliness of guy that performed the cleaning.
The Technician was punctual and did a good job. I feel the service is overpriced. I was referred to you by Baker Bros Carpeting. My mistake was in purchasing Stainmaster capet. I've always used ChemDry, which was useless as my warrantee wouldn't work. Although the carpet wasn't soggy, I still have had to vacuum twice as it is crunchy...something I had hoped to avoid.
Paid an extra $80 dollars to have pet/urine stain and smell from the carpets. The technician did advise that the smell wouldn't completely but would be significantly improved. The smell remains the same and I feel like I paid $80 for nothing. However,he did do a good job on the standard carpet cleaning service.
The person who cleaned the carpets was awesome! Very professional. Carpets look great.
Consistently outstanding service that makes my 20 year old carpet look new!!
Very friendly and efficient.
Punctual professional job well done