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based on 87319 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have used Zero Rez before and had a different experience than the first time. The first time we had excellent customer service and the technician was very enthusiastic and thorough. This time, the carpet does look good and overall the technician did a nice job. It just wasn’t the same customer service that we remember from the first time.
Very professional staff and my carpet looks 5 years younger!
Our technician was amazing!!! Excellent job...we would rate hi. 10 our of 10!
efficient
clean
on time
The technician, Peter Fortune, did a great job. My carpet looks so good. This was the first time that I used Zerorez and will use your company again. I am very satisfied.
My address is 7579 West Wikieup Lane
Glendale
Carpet looks great!!! Service was excellent & guys were very courteous & friendly!!!
Radio
The guys did a great job. My carpet has not looked this good.
It was timely and on time
We found your company to be top notch! The scheduling of our appointment went smoothly from the initial phone call, followed by the two day confirmation call, to notifying us 15 minuteS before the tech was to arrive. Our two area rugs and three chairs look great. Matt, our technician, was prompt, honest and, explained the cleaning process. He did an outstanding job and we would HIGHLY recommend MATT AND ZEROREZ.
Did a very effiant job in a timely manner.
Very professional staff
Pick up dog hair or rake the carpet with a wooden rake
The product and service was great; however, I scheduled my appointment in December for the 15th of January and was told that if a special price was offered in January I would be given the reduced price. The price in January was reduced to $119 for 3 rooms and I was not given that price.
Your company is very flexible since I had to reschedule a couple of times.
Your staff is great---friendly, informative, and helpful.
The gentleman who cleaned our rugs was great and did a thorough, thoughtful job.
I like the fact that your company uses no chemicals, also. The protectant is nice, also.
I was happy with the customer service but not the pricing. I was charged more for one area rug than another same size one just because of the material but the same products were used to clean both. It was left unclear why one was more other than because it was a specific material. I would have understood if a different cleaning method or product was used to clean the more expensive one but there was no difference to the cleaning technique.
I see zero difference! I am very upset that I wasted close to $600 on this.
I could have purchase a cheap replacement couch for what I paid for this.
However, the guy that came out was very nice and professional.
The carpets look great. The agent was very courteous and friendly.
Your technician was great! He went above and beyond however the fact that I waited 2 weeks for my appt just to find out you aren’t able to clean sealed porcelain tile floors was a little frustrating. He cleaned one room before realizing they were sealed and then recommended not moving forward since it wasn’t making much of a difference. I paid $150 for a service that did nothing You should probably ask people during the phone process if this is going to be an issue.
Excellent job, great service people (Wally) and prompt and courteous.
Great service
Nothing off the top of my head
The floors always look amazing.
Jared was an excellent representative for your brand. Nice honest kid.
Very pleasant and easy to deal with. Always on time, and the cleaning is exceptional. I've never had a bad experience with Zerorez, like other places (before i found Zerorez)!
Technicians are always informative, and professional.
Many things :
Professional employees
Unmatched technology
Tremendous results
We had Colt based out of Arizona come & clean our rug. He was prompt, friendly & informative.
I hope you understand what a good employee you have in Travis Nielson. He is an excellent face to your company and brand. I will have you back for tile cleaning and upholstery cleaning BECAUSE of him. Great guy with an excellent attitude and a killer work ethic. You have a new regular customer and you have Travis to thank for it.
My grout looks great. The gentleman that cleaned them was prompt, professional and courteous. But you need credit card scanners. I was very uneasy (and still am) about someone taking a picture of my credit card.
I like it very much