Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87319 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 26, 2018 — Rated 9 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and kind. The only thing that could have improved is the carpet was still wet 24 hours later

Report a concern   January 26, 2018 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

todd explained everything very good and clear. My tile and grout look amazing. Carpet feels clean. Really like the Zerotez service.

Report a concern   January 25, 2018 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The cleaner that arrived did a great job and explained the service very well

Report a concern   January 25, 2018 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

fast drying and no residue

Report a concern   January 25, 2018 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

My carpets looked amazing. They were on time and friendly.

Report a concern   January 25, 2018 — Rated 10 out of 10 by K.V.D. Zerorez Phoenix
What do you like about our products and services?

Very friendly, informative and prompt. Great service

Report a concern   January 25, 2018 — Rated 10 out of 10 by M.G.P. Zerorez Phoenix
What do you like about our products and services?

Very efficient. I was able to secure an appointment within a day's time, and the Technician, Chris, showed up in a timely fashion. He was polite, friendly and professional. He also was very knowledgeable about the product. It can be scary to open your home to a service provider who is a stranger, but I had no qualms with Chris. I would definitely use Zerorez again in the future.

Report a concern   January 25, 2018 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Always on time. The cleaning method leaves the carpet soft, not crusty, and with the protection, the carpet stays cleaner and looks good for a long time. Employees are always extremely polite and respectful.

Report a concern   January 25, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The service people are very courteous, polite, and do a great job. I would not consider using another cleaning service.

Report a concern   January 25, 2018 — Rated 3 out of 10 by E.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I know the tech was trying his best, and he was very friendly, but the overall cost was much more than a competitor would have charged and I believe the results would have been the same. Showing up with the black light for treatment of pet stains not visible to the eye is misleading since those stains do not come out with your service, and pressures the homeowner to pay for more. Your tech went into great detail trying to sell the extraction service which sounded like a snake oil salesman. I did pay the $40 pretreat per room and $25.00 scotch guard, but at least for the pretreatment, I don't know that that really did anything additional. The 3-room deal is a great incentive to call you guys, but nothing magical or exceptional happened for the $750 I ended up paying.

Report a concern   January 25, 2018 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   January 25, 2018 — Rated 10 out of 10 by S.Z. Zerorez Phoenix
What do you like about our products and services?

What isn't there to like. Efficient. Professional. Great product! Cleaning team is knowledgeable and very considerate about doing the best job for you. Awesome!

Report a concern   January 25, 2018 — Rated 9 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Showed up on time. Very nice.

Report a concern   January 25, 2018 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

The best thing I like is no chemical soaps. Short drying time,and no orders.
The technician was very through and careful. He was also very helpful and informative regarding routine care of my carpets.
I will definitely be using Zerorez annually.

Report a concern   January 25, 2018 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

The service technician was fast and efficient. I really like that the products are all natural as well.

Report a concern   January 25, 2018 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   January 25, 2018 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Quality product and service at a fair price.

Report a concern   January 25, 2018 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

Did a great job and was very personable!

Report a concern   January 25, 2018 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   January 25, 2018 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

The person doing service has always been on time promised and very professional. Our sofa and chairs turned out nice.

Report a concern   January 25, 2018 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly and always feels amzi g in the house after. No crunchy carpert

Report a concern   January 25, 2018 — Rated 8 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

i scheduled online bc of the long wait time on the phone. the day of my service, i had a voicemail to see if i could accomodate and earlier time. when i called back to talk to you it took 15 min of being on hold to get someone on the line. this is rediculous

Report a concern   January 25, 2018 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

It's an excellent way to clean carpets.
You are friendly and on time.

Report a concern   January 25, 2018 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

They work.

Report a concern   January 25, 2018 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

My carpet and tile looked brand new like it had just been installed. Not to mention my house smelled amazing. I'm a smell nut, and it has to smell great or I'm not happy. I was so very pleased!

Report a concern   January 25, 2018 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Very professional and kind!

Report a concern   January 25, 2018 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Arron arrived on time for my appointment. Introduced himself, shook my hand and was a perfect clean cut gentleman. He was very knowledgeable about your System and did a great job explaining the process. My carpets look great!

Name removed

Report a concern   January 25, 2018 — Rated 0 out of 10 by B.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Really disappointed because I fell for your advertising. I thought the “Empowered Water” would have cleaned our grout better, but then again, maybe the operator may have something to do with it. I do understand that our floors are older, and some of the grout may be stained, but my wife’s biggest complaint was the tech put all of the equipment away in the truck, then asked if he missed anything. She felt pressure to say no since he clearly was ready to leave. I was planning on cleaning some carpets, and now I’m glad I didn’t choose Zerorez to do all of our floors.

Report a concern   January 25, 2018 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Prompt, courteous and did a good job. Very informative about service provided.

Report a concern   January 25, 2018 — Rated 9 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Very good at telling you how everything is going to work and gives you your grand total before they start their work so there are no surprises in the end.


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