What our clients think of us!

Arrived on time. Tech was very informed. Work completed on time with great results.

The quality of service was excellent. The only area of improvement would be to be on time. You advertise this as being very important to you. In my case you were one hour late.

Your always on time and the work is always excellent.

Great customer service! Happy with the results!

Let’s not discuss what I like because I will use zerorez for the quality of their service unless the continue to hold the same priceing system they have in place. You get a quote reasonable changes are expected and accepted but hundreds of dollars difference... no way

Management gives a discount only because I quoted a deal I heard on a tv show they didn’t even know about.
I hate to yelp you so try to reassess your policies.

The gentleman was courteous, knowledgeable and quick...

I wish to highly commend Kyle for a great job.

This young man appears to go above and beyond as he goes about his tasks to ensure customer satisfaction.
He is meticulous in his efforts and displays great tenacity to get the job done in an excellent manner.
He uses great care to ensure that walls, baseboards, furniture, etc. are well cared for and not damaged.

He is very knowledgeable concerning care of carpets, tile floors, grout etc. And he uses that knowledge to ensure that his customers are well informed.

He was training a new trainee during this last visit. Having been an instructor in the military for many years, I was impressed with his training methods and the way that he conveyed his knowledge to the trainee.

NOTE TO MANAGEMENT: Please take a moment to commend Kyle for an excellent job well done. As long as he is my carpet/tile cleaner, I will always turn to Zerorez for my carpet and tile cleaning needs.

I guess my expectations were just too high. Two of the three carpets cleaned are old, but one of them looked worse after the cleaning than before. The other one looked cleaner, but many of the spots I had hoped could be cleaned were not. My biggest disappointment was my living room carpet that is only two years old. It had two spots I wanted gone and one is but the other is not and after I vacuumed, I found some other spots I hadn't noticed before. I had great recommendations from friends about your company and as I said, maybe my expectations were too high.

On time, neat...clean carpets.

I wanted a non-chemical, "green" clean, which the floors were.
Big suggestion for you: 1) warn customers that the grout sealant isn't green (people, like me, that have chemical allergies can have a lot of trouble with the fumes from the sealant) and 2) look for a green sealant so every stage of your service can be advertised as safe.
I would request Trey again, if we use you in the future.
Name removed

Took well over 8 hours to dry; closer to 20. Have 2 spots that are being addressed with a zero Rez tech returning for validation & recommendation. Won’t comment any more untill I’ve a technician look & explain what can be done.

The tech was very professional and took the time to tell us what he was doing and took his time cleaning to make sure they were as clean as possible.

Great customer service, very professional and courteous.

The carpet cleaning occurred around noon time, then we left our house to go back to work. We returned home around 7:00 p.m. and the odor cleaning product was heavy through-out our home sooo...we opened all the windows and doors to air out our house.

Magically, all the smell was gone this morning.

We are very pleased with the service, the representative, the total charge, and the product used to clean the carpet. Yes, the carpet fabric is not stiff like other carpet cleaning companies we have used. And the representative was very timely and efficient and professional!

Yes, we will definitely use your company again - thank you!

Everything

Service is quick, dries pretty quick and house feels clean. Service techs are always very nice and professional.

Fast and Good!

good and considerate workers. Excellent results

The techs are great. I always feel that my carpets are clean using Zerorez solution.

Quality of cleaning and service crew.

I have asthma so like that you don’t use chemicals. Also, your tech was very friendly and very careful with my furniture, etc.

Good job. Troy was good.

I was very pleased with the results of the cleaning. The tech was very professional and put forth great effort to make sure the job was done to the best of his ability.

Not have such high prices!!

My technician Dillon was detailed with the process.

Great service

Carpet still smells like pet urine. Tech said he only found two parts that have a bio area that are a quarter in size and he did not recommend any pet treatment. If I only have two quarter size areas why does my carpet in more than five area of my carpet still smell like pet urine? I do not believe the cleaning was done correctly.

your worker was a great guy that did a wonderful job.

There is white residue all over my tile and grout.

You have an excellent reputation, and now I agree with it. Your staff showed up on time, he was professional, helpful, efficient and fast. My carpet looks great! I work at home, and Zerorez barely interrupted my day.