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based on 87312 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet and runners look great, not like other companies we’ve used.
Thanks!
Everyone was very pleasant and gave us all the information we needed regarding our rug. The rug was perfect when we brought it home. All the spots we gone and it looked wonderful.
The technician was very polite and answered all our questions in a professional manner. Thank you First name removed
You sent a rep out to examine our tile flooring a week after your rep came and cleaned it. I was disappointed in the clean up job as some water spots were not properly cleaned up and what dried made a smear on the title. The thing with the grout not being cleaned very well; my husband went to Home Depot and bought grout deep clean. I cleaned 9 different areas where the grout was heavily darkened by dirt. It took two times with the grout cleaner and then I use baking soda and vinegar and some of the areas cleaned up okay and some till had some stain showing. I did not agree with the rep as he said a different color grout was used that caused the difference in coloration. We saw this house being built and visited it everyday till we moved in and there was no discoloration in the grout. It became darkened in the two years we have lived here. I asked about some type of refund. I wasn’t asking for a total refund just some adjustment to the cost. I am going to try using my piccolo hot water streamer to get the areas that I think were not cleaned well. My husband sealed the grout sometime after we moved in. I would not recommend your company for tile cleaning.
You got here promptly when you said you would and the work was done quickly and professionally by a very nice young man.
Green product and very efficient service
Love the clean that Zerorez gives the carpets and floors! Will never go back to using anyone else!
Used zero Rez in the past was very happy but this time just dident meet what I was expexting... tech seemed to be in a hurry and did a 1600 sq. Foot home title and carpet in under a hour title looks great but some simple carpet stains was still visible. Not trying to be a jerk here but just wasn’t as happy ($$$) as I once was
Over $700.00 on carpet cleaning to get pet odor removed and it smells worse than before. I wish I wouldn't have done it the first time and I really wish I wouldn't have been stupid enough to think a second time would help. Customer service was wonderful, very professional and friendly. Staff is great, product is not.
Technician that came to my house Did a very good job
Carpet dries quick and is soft, not crunchy. Most importantly stays cleaner longer😁
Everything!
Friendliness of employees. Willing to go the extra mile in pleasing you.
No chemicals. Best carpet cleaning.
Quick to schedule, the tech took his time and did a thorough job, the carpets look great and aren't crunchy. Answered all our questions about the biological messes (dogs & cats). Price sure escalates from the radio ads, though.
The staff was friendly and professional.
The technician was very knowledgeable about the products and was sure to explain the entire process to me so that I understood.
The way my carpet feels
No crunchy carpet - nice and clean, friendly technician
The carpets came out really nice.
I loved the results of the carpet cleaning and the sofa cleaning. The gentlemen came on time introduced himself. He went to work told me about how it all works. He was very efficient and pleasant. I will definitely call your Zerorez again.
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I like your professional techs and how knowledgeable they are. The carpets always come out looking like new.
Fast and efficient, very friendly service tech. Reasonable pricing
employee was pleasant, knowledgeable and did a great job!
Service was very good for me in tie with another service used in past
The appointment was easy to make and the team arrived on time and did the work well.
Technicians are very friendly and professional. I’m always happy with how clean my carpets look. Great job on the tile also!
Normally I usually clean my carpets myself, but this time we decided to have them professionally cleaned. The representative was very professional and courteous. Once the carpets dried, They looked as clean as they do if I do them, just without the work.
Overall, there really isn't much you can do to do better because I have nothing to compare your service against except me.
I was impressed with what a good job the tech did on our carpet and cleaning our chairs. We had a huge place on white carpet, that my husband's recliner, left black shavings on the carpet, from the mechanism on the recliner, and I didn't think that would ever come out. But he got every bit of it out. I was shocked!! He was fast, and the carpet dried quickly. He said about 4 hours and it was dried before that. The chairs dried in just a couple of hours. I will use Zerorez again. The price was fair also.
Technician (Kevin) was very professional and friendly. Carpets came out beautiful!