Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87312 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 13, 2018 — Rated 3 out of 10 by C.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet just wasn't clean

Report a concern   April 13, 2018 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Things were very easy to schedule. Communication was prompt and efficient. Our technician was on time and polite and professional. The job was done extremely well and my tile looks brand new!

Report a concern   April 13, 2018 — Rated 8 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

Less cost
More experience
Better quality for the price

Report a concern   April 13, 2018 — Rated 7 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

You are a little higher priced than some competitors, especially on a smaller job

Report a concern   April 13, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Promptness and professionalism

Report a concern   April 13, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The carpet dries quickly and smells wonderful. The tile looks clean . The traffic areas on my carpet stay clean longer. The whole company is easy to deal with..all very pleasant and professional

Report a concern   April 13, 2018 — Rated 8 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

You did a great job but once the job was completed, I wasn't told about your first responder discount until minutes after I paid in full. I spent $400 dollars cleaning 2 homes of carpet. Do you really offer that discount or don't advertise it and hope nobody knows about it. Doesn't seen too ethical to me. Thanks!

Report a concern   April 13, 2018 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

No odor, dries fast, clean feeling.

Report a concern   April 13, 2018 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

I want only senior technicians and expect that when I request a specific tech it could be honored. That being said, i was very happy with who you sent this time. I will cancel using you in future if I am not assured a senior. Two years ago you sent Kyle and I was very unhappy.

Report a concern   April 13, 2018 — Rated 10 out of 10 by Dale Cloud Zerorez Phoenix
What do you like about our products and services?

Had a great experience with Zerorez, technician was professional and cleaned my carpet and throw rug.Wow what a difference. Technician had a great attitude and pleasant personality; knowledgeable also. No annoying smell or residue. Thanks Zerorez

Report a concern   April 13, 2018 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I like how my carpeting doesn't feel crispy after it is cleaned. The technician was very good and explained the whole process to me.

Report a concern   April 13, 2018 — Rated 8 out of 10 by D.H. Zerorez Phoenix
What could we do to improve?

I was told what day of service I would have, and I would prefer to know a window of time during the day. Did not know when service was arriving until 20 minutes before

Report a concern   April 13, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

our carpet looks like new!!!

Report a concern   April 12, 2018 — Rated 10 out of 10 by Robert Torkelson Zerorez Phoenix
What do you like about our products and services?

Great job carpet looks much better

Report a concern   April 12, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Prompt. Helpful cleaner. Carpet is clean & not soaking wet. Thanks for a job well done.

Report a concern   April 12, 2018 — Rated 9 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Very professionally,

Report a concern   April 12, 2018 — Rated 0 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When the carpet dried almost all the stains came back.
Have no idea. upholstry came out very good but both areas that were stained came back almost as bad.

Report a concern   April 12, 2018 — Rated 10 out of 10 by Debbie Munson Zerorez Phoenix
What do you like about our products and services?

Kyle did a nice job. Carpets look like new! He worked in a timely manner.

Report a concern   April 12, 2018 — Rated 10 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

Love them.

Report a concern   April 12, 2018 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Service technician was very punctual and explained the procedure nicely.

Report a concern   April 12, 2018 — Rated 10 out of 10 by E.T. Zerorez Phoenix
What do you like about our products and services?

Todd was superb my rugs look like new.

Report a concern   April 12, 2018 — Rated 7 out of 10 by L.L. Zerorez Phoenix
What could we do to improve?

Great cleaning job. But i had to ask to move 2 chairs to clean under. I never had a company that went around furniture . I would have moved the chairs, but was i to put in middle of floor where he as cleaning? Sorry next time i will go with a company that will clean ENTIRE carpet

Report a concern   April 12, 2018 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

I liked it and the carpet looks like new again. the tile looks good too. My floors look clean again.

Report a concern   April 12, 2018 — Rated 10 out of 10 by Angelica Jimenez Zerorez Phoenix
What do you like about our products and services?

I wish it was disclosed on the appt site that if grout is colored it can't be cleaned by zero rezoning. So I booked the 3 room special and ended up having just one room cleaned and believe I was overcharged for that reason. The quality is great. I wish to be contacted regarding this.

Report a concern   April 12, 2018 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Serviceman was very friendly. Great service. Carpets look great!

Report a concern   April 12, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Troy was very professional and efficient.

Report a concern   April 12, 2018 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Fast and efficient...Techs are very nice...Kyle was the best one I have had!! Thx

Report a concern   April 12, 2018 — Rated 0 out of 10 by M.I. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was unhappy that after my cleaning with ZeroRez there I had crunchy hard carpet. I also was inconvenienced to have another carpet cleaning which improved the situation but there was still a residue on carpet. My carpets felt dirtier AFTER my cleaning with ZeroRez than before. I have never had crunchy carpet or this problem in the past.

Report a concern   April 12, 2018 — Rated 10 out of 10 by David Baker Zerorez Phoenix
What do you like about our products and services?

Professional, courteous. Job appears to be satisfactory, but a bit pricey.

Report a concern   April 12, 2018 — Rated 10 out of 10 by Linda Adams Zerorez Phoenix
What do you like about our products and services?

Technician was friendly, and on time! Kevin’s work was great!

Best this carpet has looked in 3 years!


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