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based on 87311 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So polite and efficient! Thank you!
My tech Josh did a fantastic job
Carpetd look do good he was fast
Friendly
Hello,
This was the second time I have used Zerorez and I have been very happy with the outcome each time. I really like how they scrub the carpet first, I think that’s makes a big difference. I have used another cleaning service in the past and they never did anything like that. The carpet feels soft after it dries, not stiff. Joshua was very friendly and I enjoyed talking with him. He was informative and very thorough and I appreciate that. I get our carpets done twice a year and I plan on having Zerorez come again. Thank you :)
Accurately estimating arrival time
Reputation for a job well done
A.picky sister recommends you.
Technician was polite and efficient and carpet looks good!
Professional, polite, explained everything- the carpets looks great!!!! Would definitely use them again.
Tech did not leave the booties he talked about. He was very friendly and professional. Worked hard and efficiently.
High traffic areas are still visible but overall carpets are cleaner and soft. I was surprised when I was told a 4 to 8 hours dry time. I thought Zerorez used less water and had a short dry time.
Professional, effective.
Product cleans effectively and the price
I love how easy it is to set up an appointment and that you call as a reminder as busy as people are we can get forgetful at times. The service men are always so incredibly nice and hard working. The only issue I have is this is the second time we used your service and the day our carpets get cleaned and the day after they look great but certain spots always pop back up. We end up using a chemical product to fully remove those spots. Overall we are satisfied and I work for Teo Men and A Truck and we have customers who are always looking for recommendations for hard floors and carpets and all five of our service reps refer the customers to you and we will sometimes give the Cøupons you gave to me to hand out but I sometimes forget those.
It was amazing how the stains were removed n the service rep was excellant service. Thank you
Awesome service!!!!
Your tech was very good very nice guy, you should be happy with his work.
I have used Zerorez in the past at my previous home and before, the customer service was fair but some of the techs that came out were not the friendliest people and certainly not enjoying their jobs.
This time around, the tech was super friendly, efficient and informative. I enjoyed having Zerorez come out and help keep my new house looking clean and beautiful.
Dude was super-nice, early, finished quickly, and my floors look GREAT. Literally, what else could I ask for?
Very professional. Job was done with care and results were amazing.
Service technician was knowledgeable and explained the entire process. Once he knew the history of carpets he was able to scale back the treatment plan. I didn't feel pressured into anything and felt his advice would be sufficient for the results we were wanting. Our white carpets look great so far! I'm keeping my fingers crossed none of the stains return. I would definitely use zerorez again!
Carpets are now fresh & clean. They look great & I highly recommend zerorez.
It works....Zerorez was able to get red sharpie out of my very light carpet! Also, friendly, knowledgeable employees.
I got charged more than what the young lady told me over the phone for my sectional! She said 150 and when I had to pay gentlemen he chrged me 230 way over the price.
The whole reason we had you clean the carpets was to get dog pee odor out. But my carpets still smell.
Technician arrived within promised time and did an excellent job cleaning our carpets. We had several dark stains that he said might not be removed completely, but he would do his best. He did his best, and the stains are gone! We were completely satisfied with the service and will call again anytime we need any floor cleaning done.
I paid a super high premium for the pet stain service, and I wouldn’t recommend it. My carpet wasnt that bad, but it didn’t remove the smell completely which means it wasn’t totally cleaned. Very disappointed for the amount I paid. I expected better.
The service was adequate. The staff member was fine. It just seems that your QC has decreased. There were no wall guards in the truck, a simple coffee stain seemed challenging requiring a stinky treatment that made me sneeze, there was no cautionary warning about slipping on the tile, etc, etc.
It appears that your staff is always changing and results are different every time.
you and your people always do a good job and give good advise.
Our traffic area, especially on the stairs was pretty dirty. I was afraid we'd have to buy new carpet. Zerorez got it cleaned beautifully!
They were on time and the carpets look and feel great.
On time, friendly, explained what he was going to do. Took care of my home
Zerorez has great customer service and product. They always leave my old carpet, that really needs to be replaced, looking new and very clean. This is the only company I will use to clean my carpet.
Our service from our tech, Manuel, was fantastic!! He was professional and a very hard worker. We have used Zerorez for years but Manuel took it to another level. He cleaned areas of my carpets that we thought were beyond help. Thank you Manuel and Zerorez for another clean experience !
Shella and Jim