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based on 87790 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My service tech Able was great at making sure I was happy with his work before he left.
Prompt & courteous service
My carpet guy said carpets would be dry in about 8 or 9 hours. My stairs took over 24 to 36 hours and most of the home took close to 24 hours. I also think it's funny how you have a 250SF rule but don't average. For instance, I did have a room that was over 250SF and you charged me extra for it. However, I had three bedrooms that were close to 120SF, or half of the 250, but get no credit for it. I shouldn't have been charged extra for the room that was a little larger. Overall, the carpets did come out very good which I'm thankful for.
This process is so efficient!
Worked really hard to get my pet accidents out of thecarpet
Service was great and my floors are clean
Excellant service!!!!!!!!
Communication with customer was terrific. The clinician politely cleaned the carpets and informed me of the steps he was taking. The carpets look great and there was no chemical smell.
Professional service representatives. Product leaves no residue.
Our tech was awesome. Very thorough and took his time. Zerorez always does a great job but this time like carpets look bring new.
Luke was professional and so thoughtful.
I almost didn’t use Zerorez because my first experience was not great but I am so glad I gave them another chance and I’m so glad I did!!!
Love!
Your rep was excellent
First off your technician was Great! He was friendly professional and did his job very well. The carpets look good. My disappointment is mainly in the price of the tile cleaning. I would have expected to be “wowed” by the results for the price it cost. But it mostly looks like it was just an average cleaning. For the cost I could have purchased my own steam cleaner and done the same. And would have had it for the future to boot! I guess based on your great marketing I just expected so much more than any other professional cleaner.
I have been using Zero Res for the last 10 years. They do a thoughtful and spectacular job. The techs are personable and efficient. On time and professional job. Try them once and you’ll be a customer for life.
We are very satisfied with ZeroRez. The process was very satisfactory as was the representative. We have had ZeroRez clean our carpet previously, and will probably use them in the future.
Technician was prompted and extremely professional
Carpets and tile are clean.
I gave your number to my neighbor the same day your company cleaned our tile. Amazing professional service.
I appreciated the information my technician gave me. I had some bad pet spots and he gave me information and advice. I went with the extra special deep treatment and the smell is now almost gone. I would say about 90% but if you get down on the floor and smell you can still smell it. So not perfect but very close. Thank you Michael C.
Our Zerorez representative explained the process clearly and concisely. He did a superb job!
Lucy
Efficient, thorough technician.
Great job.
Timely and professional, carpets look better than when we moved in!
Very professional, friendly - and funny - technician that was here. Did a good job and the floors are much better than before.
Friendly service, great job, good price.
Who's the guy that clean the carpet Joshua Joshua did a really good job it was nice having you would be the one to come on clean it
On a positive note, I was more than pleased with the technician, Joel, and his diligence and effort. The scheduling and communication from the office was prompt and very good. The one concern I would have is pricing. I am content with the final billing which was on the high side. The amount included several discounts applied and without them the cost would be an issue when compared with other services although they are less professional.
Excellent work, done fairly quickly. Very pleased with the results.
OUR CARPET AND AREA RUG ARE SO MUCH CLEANER. THEY WERE PRETTY BAD, OVERALL DITTY AND SPOTTED. wE WILL NOT WAIT SO LONG TO GET THE NEXT CLEANING. THE TECH WAS EFFICIENT, FRIENDLY AND A GOOD REP FOR THE COMPANY, IN OUR OPINION. THANKS AGAIN.
Very professional and a job well done.