Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87790 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 11, 2019 — Rated 10 out of 10 by John Pennypacker Zerorez Phoenix
What do you like about our products and services?

I am very please not only with the quality of service, but also the timeliness. I received a call that the technician would like to come earlier than the appointed time and this fit my schedule even better. The time to complete the service was much faster than I anticipated and there was no skimping on the quality.
Thank you. I will call again when needed.

Report a concern   January 11, 2019 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Prompt service with friendly, knowledgeable technician.

Report a concern   January 10, 2019 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The technician Paul was very cordial and professional. He was an great assist for your business.

Report a concern   January 10, 2019 — Rated 8 out of 10 by J.D. Zerorez Phoenix
What could we do to improve?

Expensive

Report a concern   January 10, 2019 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

That you do a great job of cleaning our furniture and tile shower as well as seal the grout of the tile shower. We appreciated the politeness of your technician, Mike, and that he did very thorough work. He can come back anytime! Thank you!

Report a concern   January 10, 2019 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

The water, my carpet is always soft after cleaning, not hard and course.
Always early, and on time...appreciated

Report a concern   January 10, 2019 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

We liked that you called to confirm you were coming in a 2 hour window, and then actually showed up on time. We liked that there were no hidden costs. The final amount was exactly the same as was quoted at the beginning of the process. And we loved that the rugs came out looking like new. We will be highly recommending Zerorez to our friends, and a couple years down the road we'll be calling to have you clean our rugs again. It's so nice to find a company that is actually as great as their ads, and the reviews, say they are.

Report a concern   January 10, 2019 — Rated 8 out of 10 by D.T. Zerorez Phoenix
What could we do to improve?

nothing

Report a concern   January 10, 2019 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

First off my carpets look amazing. Secondly, I can’t get over the professionalism from my technician. Jeremy was so unbelievably professional, polite, and overall just so nice. He made sure to explain everything in detail with me before starting on my carpet. I had the best experience with Zerorez because of the service Jeremy provided. I do plan on using Zerorez again in the future because it was overall a great experience!

Report a concern   January 10, 2019 — Rated 10 out of 10 by Roger Deleon Zerorez Phoenix
What do you like about our products and services?

I liked everything. The tech informed me everything before the process started and I have to say it exceeded my expectations.

Report a concern   January 10, 2019 — Rated 0 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains and traffic area are not clean, cleaner, but still can be seen
The tech was awesome, not her fault, she worked very hard.

Name removed
Sun Lakes

Report a concern   January 10, 2019 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

service was very good prompt and efficient

Report a concern   January 10, 2019 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Quick

Report a concern   January 10, 2019 — Rated 10 out of 10 by Alex Rattner Zerorez Phoenix
What do you like about our products and services?

I like the prices, the polite technicians, and how the carpet has no soapy residue afterwards

Report a concern   January 10, 2019 — Rated 10 out of 10 by Josh Lacey Zerorez Phoenix
What do you like about our products and services?

I like that you can see where their location is an my tech Jeff was awesome and made me feel comfortable.

Report a concern   January 10, 2019 — Rated 0 out of 10 by S.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Where is the payment receipt you promised to email to me? Instead, you want to know if I'd recommend your company--not until you follow-through with your promise of my cash payment receipt!

Report a concern   January 10, 2019 — Rated 10 out of 10 by Keely Hemphill Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez two times now for carpet and grout cleaning. They are prompt,courtious, thourough, and the results are amazing! I am so happy with their service that I will not go elsewhere. Oh, and my grout looks brand new.

Report a concern   January 10, 2019 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

it was quick, efficient,and clean.worker answered all questions and did an excellent job. would highly recommend him

Report a concern   January 10, 2019 — Rated 10 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

The service was just as advertised--clean, no residue, efficient service. Our guy arrived a bit earlier than the given window of arrival--no problem with that.

Report a concern   January 10, 2019 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

service tech was great. customer service from scheduling to follow-up was great.

Report a concern   January 10, 2019 — Rated 4 out of 10 by B.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After the representative left and I got home from work, my house smelled like wet dog and still does! It has never smelled this strong after a cleaning. I am very disappointed and embarrassed as we have company thru the weekend.

Report a concern   January 10, 2019 — Rated 10 out of 10 by V.A. Zerorez Phoenix
What do you like about our products and services?

nice job ,

Report a concern   January 10, 2019 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Great service!!

Report a concern   January 10, 2019 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Great Service!

Report a concern   January 10, 2019 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Tech was awesome!

Report a concern   January 10, 2019 — Rated 10 out of 10 by marty sonnenberg Zerorez Phoenix
What do you like about our products and services?

Your service does what it says. Steve- the tech that cleaned the carpets was very knowledgeable & professional. I would refer your company to others.

Report a concern   January 10, 2019 — Rated 4 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I left for Vegas right after cleaning (still wet). When I returned a few days later all completely dry but spots reappeared. Disappointing to say the least. 2nd time using your services each time confidence lessens... Lesson learned, move to another company ? Each time I used your services it seemed awfully quick, rush through just to get it done. Move on to the next... each time just under an hour to complete ???
Are your services guaranteed ?

Report a concern   January 10, 2019 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

floors look very good. area rug much improved. polite, efficient service. on time

Report a concern   January 10, 2019 — Rated 10 out of 10 by C.I. Zerorez Phoenix
What do you like about our products and services?

Very professional, did a good job and was quick. The carpets did not feel hard afterward.

Report a concern   January 10, 2019 — Rated 10 out of 10 by Celia Rodriguez Zerorez Phoenix
What do you like about our products and services?

We have always been happy for the most part with Zerorez. Only one time did we have a minor issue and that was readily taken care of straight away. The staff has been professional and courteous in all facets of the cleaning process, we really appreciate this and are happy we can continue to have confidence in a company such as Zerorez.


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