Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87780 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 2, 2019 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

The price is reasonable and they do a great job with products that do not draw dirt back into the carpeting.

Report a concern   August 2, 2019 — Rated 10 out of 10 by P.V. Zerorez Phoenix
What do you like about our products and services?

courteous,efficient,clean, friendly.

Report a concern   August 2, 2019 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The service was good but I was not impressed with what you did on wood, seem to only be some type of spray productand then buff it up with a swifter. Young technician, was very impersonable and easy to talk to I did tip him for his service and hard work but I'm still disappointed in your product. I spent a lot of money on something I could have done myself

Report a concern   August 2, 2019 — Rated 3 out of 10 by T.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tile floors didn’t come out too clean (still wiped wet paper towel over right after and a lot of dirt). Carpets were stiff and crunchy after. — Good job removing spots though

Report a concern   August 2, 2019 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

When I have a service done, I don’t want to be bothered with continued requests for evaluation or surveys, if you continue to ask for feedback then I will change my opinion of your company. I already answered one survey, please remove my name from further surveys!

Report a concern   August 2, 2019 — Rated 10 out of 10 by C.M.S. Zerorez Phoenix
What do you like about our products and services?

Our technician was very friendly and professional we were also impressed, he seemed to be training or mentoring the other tech and he was teaching him to take the time to do it right the first time and not to rush!!! So nice to hear.... They were very thorough and we are very happy! He deserves recognition!

Report a concern   August 2, 2019 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

The person who cleaned the carpet explained everything before he started. He did a perfect job of cleaning the carpet. The carpet was spotless - perfect. When I have it cleaned again I hope he is assigned for the cleaning

Report a concern   August 2, 2019 — Rated 10 out of 10 by Daniel Bonlender Zerorez Phoenix
What do you like about our products and services?

Very friendly and professional tech. Carpets came out great!

Report a concern   August 2, 2019 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Guy was friendly. Explained about service. Prompt. Good job.

Report a concern   August 1, 2019 — Rated 9 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Timeliness, professionalism and associate attitude - not to mention the incredible clean.

Report a concern   August 1, 2019 — Rated 8 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

I was a bit shocked at how much the price increased from last time. Also noticed a bit of a musty smell afterwards... especially in my master bath.

Report a concern   August 1, 2019 — Rated 6 out of 10 by S.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Everything I’ve heard is about how the carpets won’t be crunchy and will get stuff out there’s been there forever. They don’t look any different and were crunchy in all the door entry ways. I’ll just do it myself with a carpet cleaner from now on, will look the same and a lot cheaper.

Report a concern   August 1, 2019 — Rated 10 out of 10 by Hank Colarossi Zerorez Phoenix
What do you like about our products and services?

kyle did a great job, and he was very helpful and very nice. we appreciated that very much, thx

Report a concern   August 1, 2019 — Rated 10 out of 10 by Lisa Eggleton Zerorez Phoenix
What do you like about our products and services?

It feels clean with no soapy smell

Report a concern   August 1, 2019 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I like that I was kept in the loop regarding a arrival time and the carpets were nice and visibly cleaner without the cleaning technician trying to up sell me. I also appreciate that everyone I spoke to was very courteous. I would definitely recommend Zerorez!

Report a concern   August 1, 2019 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Fast scheduling and my carpets look great

Report a concern   August 1, 2019 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Excellent work done.

Report a concern   August 1, 2019 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Take less time to dry and no odor

Report a concern   August 1, 2019 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

carpet looks clean & no sign or smell of chemicals which was my main reason for using your company. The traffic area on steps & hall were what we had cleaned & i am happy with results.

Report a concern   August 1, 2019 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Friendly!

Report a concern   August 1, 2019 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Representative, Paul, was fantastic! Very knowledgeable and made it easy to understand the best solution for us. He did a great job and carpets look great!!

Report a concern   August 1, 2019 — Rated 10 out of 10 by Raymond Zaucha Zerorez Phoenix
What do you like about our products and services?

Tannor Your Man Is a rear Pro who did a Fantistic Job on my Carpet😁👌👍!!! It looks Great and Feels Special I’m very HAPPY😁👌👍!!! RAY ZAUCHA😁!!!

Report a concern   August 1, 2019 — Rated 10 out of 10 by Brad Homer Zerorez Phoenix
What do you like about our products and services?

Right on time, professional service, great follow up!

Report a concern   August 1, 2019 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Zero Residue - that was the point, and you guys delivered. Thanks!

Report a concern   August 1, 2019 — Rated 10 out of 10 by Jj Cowley Zerorez Phoenix
What do you like about our products and services?

The rep was prompt, knowledgeble and did a heck of a nice job. The carpet looks great.

Report a concern   August 1, 2019 — Rated 7 out of 10 by D.H. Zerorez Phoenix
What could we do to improve?

Our first experience was great with the company but our second experience wasn’t as good. One of the technicians was in training and did a terrible job. We called and had our original technician come back to fix it. We were disappointed that the trainer didn’t make sure the trainee did a good job.

Report a concern   August 1, 2019 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Appears to keep stains from coming back.

It is a little pricy!

Report a concern   August 1, 2019 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Dries fast.

Report a concern   August 1, 2019 — Rated 10 out of 10 by Andrew Tighe Zerorez Phoenix
What do you like about our products and services?

Your employees are always pleasant, happy and hard working. I love how clean the carpets come out and how clean they stay after being cleaned!

Report a concern   August 1, 2019 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Great technician. He was on time, very nice and professional and our carpet looks brand new.


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