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based on 84629 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No disappointment from Ryan, the technician, in fact over the last five years and and 10+ times I've had zerorez out, Ryan has been by far the best person. I've had technicians not use the lifter to get out the cat hair, even when I have asked, and I get the response, "I don't have it on the truck." To my response in my mind, "Why didn't you come prepared?" To technicians not asking if they should use the lifter when I told them I had a cat, to technicians telling me outright no, "We don't use the lifter on area rugs." Well, on Monday, Ryan used the lifter on my area rugs and it was wonderful.
So would I have Ryan back and tell others yes, but only if you can get Ryan. The inconsistency and even downright telling me no by technicians is what is causing me pause in recommending zerorez to others. One more thing, I've asked the office to make sure the technician comes with the lifter, and still no lifter. I've come to the point where if the technician doesn't have a lifter and/or doesn't want to use it, then turn around and go back to the office. I have enough instances I've been disappointed.
My technicians were professional and I was comfortable with them in my home. They worked hard!
Fantastic carpet cleaning results and the technician was very professional and extremely helpful and nice. Excellent experience with Zeeorez!
Zerorez did a wonderful job i will use them again
on time professional communication and friendly
Rate that was offered was not accurate. Carpet is crunchy and stains weren't fully removed. I have used you all many times, but I think this will be the last time, I shouldn't have to call to get things retreated when I have spend the amount of money I have with you.
We have used Zerores before and were very pleased with carpet cleaning. Our current service person, Ezekial, was very courteous and did an excellent job.
Great service and very affordable for how good of a clean it is!
After my carpets dried…they were cleaned on this past Saturday., they felt crunchy like there was still some sort of residue on them! Also my wool area rug still had a darker “halo on one side and also felt crunchy.
We have been very satisfied in the past but this was not the same. I thought Zero Rez means it leaves no residue.
Can you remedy this?
Please let me know at Phone number removed
Thank you,
Susan and Name removed
My service tech Mike was awesome and very informative. He was respectful of my home and did a great job!
The gentleman who came out was punctual, thorough, and extremely helpful and courteous. Would definitely use again!!
Shawn cleaned my carpets and did an amazing job! My carpet is over 20 years old & is not easy to clean. Shawn worked very hard to get the traffic areas cleaned up. I liked that he was personal and professional. He is knowledgeable and it was important to him that I was happy with the result. I will request him in the future!
The rugs did not come out clean. Very poor cleaning.
Very professional and quick!
My technician was excellent. She took the time to educate me on the process and provided the best results. So happy with the service we received.
He was very good and thorough. Friendly and keep us in the loop as to what he was able to do and what he couldn't. Professional and worked hard, in a timely fashion.
Carpet looks brand new. Thanks for doing a great job!
The guy that came February 14 left streaks on the carpet and we had to call someone to come back and fix it.
Easy to schedule, Arrived on time, Did the job. My wife was happy and that's all than matters...
Courteous and professional.
So pleased arrived on time! Very personable went over all the services that could be completed, which was amazing. My carpet and tile were cleaned and they turned out awesome! Highly recommend 🌟🌟🌟🌟🌟
One of the Best I've ever used, time efficient and cost affected.
Everything! I won't use anyone else.
No chemicals, no smell
Prompt and friendly service from schedulers to cleaners. My carpets look amazing.
The technician was very thorough. He explained everything.
Great job. Thank you.
I called after hours and left a message. I received a call back from Zerorez the next morning and was able to make an appointment the following day. The gentleman that did the cleaning was kind, professional and knowledgeable. He answered all of my questions that I had and did a great job!
The service is excellent. The service man was very professional and did a excellent job.
PROFESSIONAL, on time, thorough, well done