Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87260 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 20, 2020 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Excellent service and results like no other company!

Report a concern   August 20, 2020 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Nice tech, did a great job!

Report a concern   August 20, 2020 — Rated 5 out of 10 by K.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The representative wasn’t too happy I lived in the rural desert. He was also scolding his co worker. Overall he was having a bad day.

Report a concern   August 20, 2020 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Very pleasant technician. Thanks.

Report a concern   August 20, 2020 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly, explained all choices and offered ideas for my situation.

Report a concern   August 20, 2020 — Rated 10 out of 10 by Kelli Ferreri Zerorez Phoenix
What do you like about our products and services?

You’re representative who came to this was incredibly knowledgeable, professional, thorough and she went above and beyond to provide White Glove Service!

Report a concern   August 20, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

great employees, very easy to schedule an appointment on the website, always pleased with the final result, our carpet looks great !

Report a concern   August 20, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Your guys did a great job!! We will keep using Zerorez and will recommend them to our neighbors.Thanks for a job well done.

Report a concern   August 20, 2020 — Rated 10 out of 10 by Kevin Emerson Zerorez Phoenix
What do you like about our products and services?

Technicians were very friendly and helpful. Our tile is clean, our grout looks great and our carpets look good for their age.

Report a concern   August 20, 2020 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice and worked very hard to do a great job

Report a concern   August 20, 2020 — Rated 9 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Responsiveness and doing all possible to get the job done. My stains could not be removed, but the effort was definitely made. There was also no charge for not being able to get the black fabric dye out of the carpet. Ethics -Gotta love it.

Report a concern   August 20, 2020 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

your service people are professional and friendly, they explain their procedures and answer all my silly questions.

Report a concern   August 19, 2020 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Dion was fantastic! He was on time, efficient, super polite and explained everything as he went. Room by room he showed us the progress as pets stains disappeared. He took his time and did not rush. He was great with our dogs as well. We have never used Zerorez so we are looking forward to see the outcome of how the carpets hold up over the next few months. Only downside, which I do no relate to Dion's work, is that the carpets do have a crunchy feel to them today. Otherwsie, really excited at the look overall! Will request Dion every time going forward.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Jerilyn Anderson Zerorez Phoenix
What do you like about our products and services?

courteous and polite workers explained things worked efficiently and neatly

Report a concern   August 19, 2020 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

They did great!

Report a concern   August 19, 2020 — Rated 10 out of 10 by jeannie roman Zerorez Phoenix
What do you like about our products and services?

Rachel and Sean were wonderful. Professional, knowledgeable and very friendly. My carpets looked great when they were done

Report a concern   August 19, 2020 — Rated 9 out of 10 by Kimberly Ott Zerorez Phoenix
What do you like about our products and services?

Very happy that it left my carpet soft and clean without chemicals.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Jack Beery Zerorez Phoenix
What do you like about our products and services?

YOUR SERVICE MEN ARE GREAT

Report a concern   August 19, 2020 — Rated 9 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Results

Report a concern   August 19, 2020 — Rated 5 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When the floor dried there were several residue (water marks) which warranted mopping the entire floor

Report a concern   August 19, 2020 — Rated 9 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

The crew showed up on time, were respectful and did a good job.

What I don't like about your service is that I am not sure I am getting what I pay for. I had 3 rooms cleaned. I thought there was a "deal" going on, but I payed full price.

Also, I would rather know what is the square footage of carpet cleaning and the price. 3 rooms is rather vague. I always think I'm not getting what I pay for.

Report a concern   August 19, 2020 — Rated 10 out of 10 by B.O.B. Zerorez Phoenix
What do you like about our products and services?

Early to appointment and did a quick, excellent job.

Report a concern   August 19, 2020 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Seems to be a very effective way to clean carpets

Report a concern   August 19, 2020 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

The carpet felt great after it was cleaned. Very soft and looked great.

Report a concern   August 19, 2020 — Rated 10 out of 10 by O.P.C.J.K. Zerorez Phoenix
What do you like about our products and services?

Professionalism, rapid response

Report a concern   August 19, 2020 — Rated 0 out of 10 by B.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You're a nickel and dime company and not straightforward with your prices and your customer service sucks I called yesterday to complain and was told the manager would call me back and never did so don't bother I'll never use you again or recommend you

Report a concern   August 19, 2020 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning carpet and a very courteous and professional technician.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Jd Brell Zerorez Phoenix
What do you like about our products and services?

They were amazing & very prompt

Report a concern   August 19, 2020 — Rated 0 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I got the three room special for $125. Every single room was under the required specifications. Two of the rooms were separated by a 5 foot hallway that connected them. Now of course you guys aren’t obligated to throw in a 5 foot hallway into the price but as a first time customer I would think you guys would be more than willing to do that little 5 foot hallway even when all the other rooms were smaller than the required specifications. Customer service goes a long way with me and so do first impressions and that definitely was a “wow” moment for me so no I won’t be recommending you to anybody or calling you for more services.

Report a concern   August 19, 2020 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service!!


Privacy Policy