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based on 87260 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your techs were so good! Polite & professional. They gave me a heads up when they were on their way, came in & reviewed the job to confirm cost etc. Offered extra services without being pushy about it. We ended up having them do our dining room chairs and were happy with the results. Carpet looks great and we were very pleased. Fair price. Will definitely keep up the carpet cleaning and call you guys back again. The Garcias/ Gilbert AZ
The service technician Luis C was very professional in several ways:
1. He knew his business
2. He was very conscientious about his PPE mask, booties for shoes, corner guards to protect walls, explaining to be careful walking by the hoses, etc.
3. Luis C was also training a new service technician and was very professional in his training.
4. Luis C also offered other options such as upholstery cleaning and showing an example of dirt embedded in my sofa, as well as grout and tile cleaning and offering to give a quote for both of those services.
I will schedule these other services at some point and I will request Luis C and whomever he will be tutoring at that point.
BTW - the trainee was also very polite and professional. I'm sorry that I don't recall his name.
Techs should have called rather than showing up nearly an hour early, forcing my wife and I to rush and move all furniture. He said the office told them that they had called us to let us know they could come early if we wanted. However, there was no call to my number I used to book the job onilne.
Overall, I am very satisfied with the work performed, the results were great, although I did see they skipped some carpet with the brush machine in the master bedroom.
I've been using Zerorez for years for all my carpet, tile and upholstery cleaning. The team does a great job and they are always careful and respectful. The Phoenix team did an outstanding job! I highly recommend them!
Total professional job. Outstanding results.
Friendly staff good results
Always looks and smells great at the end.
Dion was completely lovely and worked very hard on some serious spots... some of which were of unknown making! I would have him back in a heartbeat
Our area rugs were cleaned well, breathing new life into them. Your technician was efficient, professional and did not try to oversell or up sell us once he arrived. We are very pleased.
The guy that came was super nice and knowledgeable. It was a tough stain (dried dog urine). Unfortunately, the first time, he didn't use the wall corner guards, and most of the edges were rubbed dirty and paint came off. The treated area was on the second floor, so a lot of wall corners were damaged.
After our cleaning service was complete we noticed that there were some blue tinted spots throughout our home that were not previously there. Another technician was sent out to correct the issue but not until four days later. Our things were already moved back into place and it was very inconvenient to have to remove all the things that were put back. So in essence it would have been nice to have a quicker presuppose time to correct the issue.
I felt the drying time was pretty long. And I felt it was pricey.
The carpet was a bit crunchy after it dried. There is a spot that is stil crunchy and looks dirty. The guy was nice and offered to do more rooms I’m just not 100% satisfied due to the carpet feeling crunchy afterwards and the carpet still looking dirty here and there. He did do an amazing job in my daughters room tho so thx
Weston was amazing omg!! Learned so much about my carpet! Next time I want Weston to be the one who comes to my house all time please make a note of it!! I will tell everyone about you guys!! Thank you Good job!!
Showed up on time, were very efficient and did a thorough job. Carpets look great! Thank you.
Looks like new
Appreciate that soaps/detergents etc not used. But the down side is that not all of the dirty spots get clean
For the cost, maybe spend a few extra minutes on the high traffic areas.
Zerorez is my go-to company for Carpet Tile & upholstery cleaning. Not only are their prices amazing but their workmanship is excellent. Don't forget to order a bottle of their power water which is amazing to have around the house and takes very little to clean up large issues
Easy to schedule online. Good communication from staff about the process and any issues. I highly recommend!
The technician showed up, when he said he would. He was very thorough, and go right to work, cleaning my carpets. It only took him 2 hours. I would highly recommend Zerorez to anybody looking to get their carpets cleaned. It smelled so clean afterwards, too.
I will be calling again to get my kitchen tile cleaned.
Office staff were knowledgeable. They send information/ reminders via text. They arrived during the time frame I was given. They don’t hard sell. The cleaning process made the carpet buckle, I was told that would go back to normal as it dried, it did. I am very happy with the job that was done. Thanks Zerorez!
Karen from Peoria AZ
My carpet isn't clean
Fresh, clean, quick and easy services
Great communications regarding appointments that included reminders and notification of arrival time. Techs were on time very professional with Covid protocols in place. Carpets look great.
The technician was very nice , on time and did a great job. The carpet looks wonderful.
The technician was so polite and courteous! Very professional! She arrived promptly, reviewed the work that was to be done, and made recommendations. I never felt pressured, she just offered recommendations and I felt like they were the best for the carpet. She worked magic! I had a spot that my cats kept using over and over, and it was so gross! She was able to remove that spot, and once finished, the carpet looked like it it had never been used by my cats! I was so glad she took before and after photos because it truly was amazing what she did to restore the carpet. Odor was minimal too. She worked long and hard, and did a fantastic job. When she was done, the carpets looked so much better, like brand new!
On time, professional, and as advertised. Very happy with their service!
They did a great job!
I appreciated the good job of cleaning and the lack of chemical smell. Also appreciated the manner of the technician who came to clean. He wanted to make sure I had all my questions answered and was very polite.